Is esteelauder.com Legit?

I’ve been an Estée Lauder purchaser for many years but I’m very disappointed in their company. I received an offer as a vip and it stated,” Thanks for being a loyal VIP E-Lister. With any $100 purchase, receive two deluxe summer travelers: Ultimate LiftRegenerating Youth Creme and Eye Creme.* when the web site wouldn’t allow me to proceed, I contacted Estée Lauder and their representative stated the order had to total $150 even though the email above states $100. I will be shopping else where for my products and not using Estée Lauder as they are deceptive in their practices.

My sister and I both have Estée Lauder Eye Care Gentle Eye Makeup Remover 100ml and we are not satisfied with the results at all! It doesn't remove the eye makeup smoothly as other brands. The interesting point is that i thought it was only me having bought it from Canada, but my sister has the same problem having bought it from the UK.I have no problems with other Estee lauder products as I am a loyal customer to the brand, however i do not recommend this specific product at all.

I spent over $170 so that I would get a free full size moisturizer in addition to a another free gift for a smaller spend amount. Guess what? The free full size moisturizer was out of stock. Why not send it and fulfill the order when it is in stock. I wouldn't have spent that much in one transaction if not for this promotion. Don't let the order go through if you don't have it. I called to cancel part of the order and the rep said I could return the items. I don't need the hassle.

I never receive my packages and when I call and they resend it never contains the full order. What is going on?? I’ll order from Dillard here on out. The customer service ppl are very sweet. I have no complaints there.

For the past 12 months I've bought a lot of Estee Lauder products directly as I thought the loyalty scheme looked so good. However, having reached the coveted "level 3" I haven't received any of the benefits, to date. Not a single free sample. When I reached the level where I qualified for a "free full size gift" I couldn't redeem the gift as I was buying something which was "on offer" so it removed itself from my basket. It doesn't seem possible for me to get the free gift, which I've earned though loyalty points. It feels like false advertising.Whilst I appreciate items might be "out of stock" at times, it's unacceptable to have a loyalty scheme which doesn't fulfil it's promises for the entire duration of my membership. It's not a good look and definitely puts me off buying directly from Estee Lauder when I can get the products from other online retailers who fulfil their promises.

I have ordered twice now from esteelauder.com and I have been fooled by a bait and switch tactic both times. They promise a free full sized product when you spend over a very high threshold then they never send the product. I’ve had to call customer service 8 times and they pretend to listen and care then try to send a small sample size instead. Very dishonest.

I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

I had a wonderful experience with Estee Lauder , from begining to end . I received a discount code by Email , I went on the website was so easy to use , ordered products for myself and my daughter , received my discount and on top received some wonderful free samples that I cant wait to try. The postage was free and super fast and even arrived on a Saturday ! Great experience , will def use the website again and purchase from it . The service I received was all round fantastic thank you so much 🥰🥰

Personal Data Share and Customer Service You will never expect it from a public company, the customer service that sounds 1000 miles away with barking dogs in the background and does not comprehend English and denies your rights to being serviced if you wont allow them to share your personal information with whoever they want. When calling the 877 number, you will hear the first 3-minute disclaimer on how YOUR collected personal info after this call will be shared if you want to continue this call and get customer service; otherwise, contact them through the dedicated particular website if you disagree. What kind of policy is it that my right not to share my info will result in the denial of my service after purchasing their products? It looks like selling billion-dollar (low-quality) cosmetics is not enough for this money-grabbing company, and investing in simple headphones for customer service to sound clear is not their thing either.

My order was for £100 plus and I had to wait nearly a week for delivery. With so many companies sending next day delivery, Estee Lauder really need to update and fall in line with other companies to get orders out faster for their customers. To my mind this is poor customer service.

Ordered a xmas present within the time frame for before Xmas delivery which firstly isn’t arriving until the 27th now. Second of all I ordered the gift set and up until 21:45 on 22/12/23 all emails stated this was “ordered” “being prepared” then I get an email last night saying they can’t fulfil that part of the order. Poor experience for such a huge company.

Dreadful packaging in the estee lauder youth dew dusting powder, no container just powder in a box cheap cardboard that tears easily I purchased this from boots.com website as a Xmas gift, and when I saw it I was horrified at how cheap and awful the packaging was so I returned it straight away. I could not find an email address for EL so I was messaging some agent with my complaint which was a Complete waste of time. Never again will I buy from Estee Lauder as customer care is non existent.

If I could give zero star, I would. Went on the website and was told if I signed up to them and then entered a particular code I would get 15%off. This I duly did. I was then told I didn't qualify for the discount. I repeated the process three times to make sure I'd followed the instructions but still the same result. This is clearly totally dishonest and misleading information if not downright untrue. I am guessing the company relies on people shrugging and buying the product anyway, even without the discount. I didn't.

My daughter bought me 2 Double Wear gel eye pencils as a present. They break every time I try to sharpen them - I have bought an Este Lauder sharpener. I still can’t sharpen them - the gel just disintegrates. My other eye pencils sharpen no problem. I can’t find any customer services to use. I will never buy Ester Lauder if I get no response from this as I have spent hours trying to sort the problem of these expensive pencils.

So, only looked as I wanted to mention my wife’s experience. I have bought numerous Xmas gifts over the years and was emailed about an offer to spend £30 to get a free gift over January. Bought a mascara which my wife’s explains is watery and does not stick. Contacted service, seemed we got through to the US team who were empathetic, apologised and offered to replace. We then realised we were in the wrong place to went to UK and the response was totally different, no empathy and you will need to return it at your own cost.Literally spent hundreds over the years, so now going to re-think as brand loyalty does not seem to count. A 1.7 overall TP score for a luxury brand is a worry - don’t be complacent Estee.

Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face

I placed an order for $100+, but they cancelled it without any explanation.I combined the set of beauty products and make up. Now, the black Friday is gone and I ended up with nothing.It's my first and last experience with Este Lauder. EXTREMELY DISAPPOINTING.DON'T RECOMMEND and will spend my money elsewhere and will make sure it's not the part of Estée Lauder family.

Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

I was absolutely stunned to receive a free gift that I wasn’t entitled to today. I thought I was eligible to receive a gift with purchase but when I rang to enquire why I hadn’t, I realized that the offer only applied to full price items. My mistake. The excellent customer services lady sent me a fab gift anyway! Lots of products and just amazing service. This is the way business should be done, a rare occurrence I today’s commercial world. Well done Estée Lauder!

Awful. Really wanted to buy the double wear sheer foundation but the counter staff in john lewis solihull didn't understand basic requests such as, will it suit menopausal skin. Think she found it quite funny when I explained my hot flushes and my concerns about durability throughout the day. Message. Estee Lauder .......don't let younger employees make older customers feel unimportant and that they are wasting their time

“Really good!”

I really love this brand, it produces only good products. My must have is definitely double wear foundation, which gives the effect of second skin, one minus is that this foundation is without pump and sometimes I pour too much product, Prices are not average, but I agree to pay more in order to have such fantastic results. I always receive a lot of compliments after using estee lauder cosmetics. I just want to try mascara, but do not know which one to try first.

“Great!”

I met the brand of Estee Lauder for the first time, I used to use cosmetics from Dior, Chanel (I liked it), and Clarins from a luxury suite, the latter brand disappointed me greatly. I received the Estee Lauder Blockbuster Anglo Set as a birthday present from my husband. I am very glad that I have such a gorgeous set of cosmetics! This brand pleasantly surprised me. All the cosmetics fit me and I liked it. I recommend to purchase! Service Value Quality

“Trustworthy, High quality”

I've been an Estee Lauder customer for many years. I would like to express my satisfactions for all of the products specially the new one, Advanced Eye Concentrate Matrix. It is wonderful products to cover the lines and wrinkles. I purchase my favorites online and receive them promptly! I want to thank the Estee Lauder representatives who support the customers whenever needed online. Service Value Shipping Returns Quality

“Best foundation I've used”

I've used many foundation brands but this is the best I have ever used. I found a shade that suits my skin tone perfectly where no other brand matched it well. So grateful!

“Quality products”

I always loved this brand. It is a bit expensive but I always know how good those cosmetics work. The foundation covers all my flaws.

“Excellent results since 2014”

I've never had a difficulty with any orders since 2014 when I started ordering my fragrances and skincare online. If you need to call in, reps are polite and efficient. Complimentary wrapping services are a plus. The only thing I'd change is of the manufacturer would bring back the old version of Azuree with the oakmoss.

“Shipping is extremely slow”

I ordered 1 bottle of foundation on Nov 26 - as of Dec 5 it still had not shipped. I shamed them on a FaceBook page and suddenly it shipped the next day.

“Superior quality”

I have been using its double wear for about 2 years now. The qaulity of all their make up is superior in long-lasting stay, anti allergic, color choices, skin compatibility, goes in smoothly and rich.

“The Best!”

My husband of 24 yrs. (God rest his soul) would purchase either Estee or White Linen for me at Christmas time. Both of these scents are two of my favorites.

“Really Good”

Loved shopping from the Estee Lauder website. Everything was easy to navigate, shipping was so incredibly fast, and the product arrived packaged well

“Cinnabar”

I love cinnabar! I like other Estee Lauder fragrances also, but Cinnabar is my favorite, Youth Dew is my next favorite.

“Estee Lauder Review”

Loved shopping from the Estee Lauder website. Everything was easy to navigate, shipping was fast, and the product arrived packaged well. Products used:Estee Lauder Double Wear Foundation Service Value Shipping Returns Quality

“Best beauty products”

My favorite skincare and makeup brand. Great foundations, eyeliners, mascaras, eyeshadows and lipsticks. Products used:makeup and skincare collections Value Quality

“My favourite makeup and skincare products, good service”

Estee Lauder is my go-to for all my skincare and a few must-have make-up items. The prices are comparable to anywhere you buy their products so it's really about the service and speed. I always buy at bonus days at The Bay, but I like ordering direct from Esteelauder.ca because they ship fast, package it up well, and they have a points system where you earn bonuses like free lipstick and expedited shipping.

“Love them”

Ordered items just a couple weeks before Christmas, was not sure if I would receive them before the Holidays or not but I was blown away by how quick the order processed and shipped, I had it within 4 days of ordering. It was boxed so super nice, in a larger Estee Lauder box with tissue paper. Plus I got 2 samples with my purchase that are amazing. Every aspect of the ordering/buying process was perfect. Was top quality from start to finish!

“Dried up broken mascara”

I opened a brand new box of Estée Lauder pure color envy lash and it was dried up and broken tip of the wand. I called the customer care line which was circling me around and finally spoke with anika who told me it was old and nothing could be done. I know it's not old and now I'm out on my treat if good mascara. I have now switched to Clinique as I was in a pinch away from home without mascara. Disappointed in their attitude to help me get the product I wanted and expected.

“Perfectionist Pro-Rapid Brightening Treatment Ferment + Vitamin C”

Developed two 2"x1" patches on cheekbones 4 years ago. Used this for 2 years at least with no change. Wasted my money. This product was ineffective. Used Meladerm from Civant and there was a difference in the spots in 6 weeks. Service Value Shipping Returns Quality

“Love their perfume”

I have never bought anything else but their perfume. So I cannot comment on anything but that. The perfume is wonderful though I have not gotten any for many years now.

“Fabulous Collection of Colors for the Skin”

Besides Imani, Estee Lauder make-up is one of the only brands that I will wear. They carry make-up for super sensitive skin.

“Great quality products”

I always get my skin products from the site - specifically the 'sheer tint release' moisturiser which is amazing. It's fairly pricey but I wear it every day and it lasts me at least six months every time. All the products I have bought from here are of a high quality, they are delivered on time and well worth the money.

“Simply the world's number one makeup brand”

A world-renown product brand that has provided excellent quality in its products consistently. It's simply the world's number one makeup brand.

“Amaizing”

Absolutely love Estee Laudaer. My mother and I are always satisfied with the products especially any type of facial creams for aging.

“Products are okay but I think it's stupid they were sold out of the pump”

I bought the foundation for $50 online and didn't realise i needed to buy the pump separately. So annoying because the pump is like $20 so i would have qualified for the 5 piece free gift offer they had at the time! So disappointing. And when i contacted their staff about it, they weren't helpful at all. So stupid the whole thing because she told me THEY WERE SOLD OUT OF THE PUMP AND TO SHOP AT SEPHORA. Lol they say you can use the product without it but i don't think you can, you would waste so much of it! Products used:double wear foundation Service Value Shipping Returns Quality

“This company "GIFTS" old, worthless, expired, oxidized "SAMPLES" to their "LOYALTY CUSTOMERS". A tot”

This company "GIFTS" old, worthless, expired, oxidized "SAMPLES" to their "LOYALTY CUSTOMERS". A total joke. This company "GIFTS" old, worthless, expired, oxidized "SAMPLES" to their "LOYALTY CUSTOMERS". A total joke. They must be desperate for a nickel. The so called 6 piece deluxe sized gift that arrived with the dual 3.4oz Revitalizing Serums fir mom's BIRTHDAY GIFT, 2 out of 6 are so old 1 is crusted to the bottom of the tiny jar (neck cream) and the cleansing balm is rock hard in the tube. I have pictures sent by my DAD. My mom uses Sisley neck cream but was excited to try out your neck cream sample to compare. She can't. Why would you ship expired, old, crusted over, oxidized samples? Do you have zero consideration for your customers? Tip for consumers:Upload product images & receipts with your personal details cropped out. Products used:2 x 1.7oz Revitalizing Night Serums with 6 piece Deluxe Gift set Service Value Shipping Returns Quality

“Delivery servises for online purchase is horrible”

I purchased products online on the 25th of November,i received my delivery on the 19th December with some missing items, when i try to call the delivery service which is PDP laser, the call does not go through, i also tried the MAC whatsapp servise and i was told there's nothing they can do to assist