Is eskincarestore.com Legit?

“Have not received my order”

Do not buy on this website. I have made my order and have not received the parcel. The local post office confirmed that it was lost/not delivered and sent me the confirmation email about it. 1 month passed by and tones of emails sent to their customer service and no solution provided. This is what eskincarestore wrote me 1 month ago:" We have received your inquiry regarding this order. We are sorry to hear about your package. To proceed, we would like to request the email confirmation you mentioned that you received from the local post. Once we receive it, we will proceed with your request. Please also confirm if you wish to receive a replacement package or a refund". Once I have sent that email from the post they simply disappeared. So why would they ask to send it if they had no intention of doing anything about it? I kept on contacting them and finally I got the answer - "we are still escalating this to the warehouse management." 1 month passed by since I have not received the parcel and 2 months since I made an order and how warehouse is connected to my problem? Well, next time I will search for reviews before making any other purchase online

“Very bad experience – Don't buy from them if you're international!”

I had a terrible experience ordering from this company as an international customer. Their website clearly states they will lower the amount on the invoice to help avoid customs fees, but this turned out to be completely false. Not only did I still have to pay customs, but the customs price was €65 higher than the actual cost of the product! I emailed their customer service twice and received no response. When I finally managed to get through on chat, they admitted they try to mark packages as gifts – but that's not what they promise on their website. I explained that I'd end up paying €50-100 extra in customs fees, and their response was simply, "I understand, is there anything else we can help with?" To make things worse, they didn't ship my order until 6 days after I placed it, and now, 30 days later, it still hasn't arrived. Avoid them if you're buying internationally! Service Value Shipping Returns

“Havent received order and it has been almost 3 weeks”

They haven't even shipped it yet and when I send emails asking for refund, they don't answer and also don't answer calls. Terrible customer service Tip for consumers:Terrible customer service. They don't respond to emails or answer their phone (customer service). So we just cant reach them ever. Products used:they didn't get to me, not delivered Service Value Shipping Returns Quality

“Unsatisfied”

Ordered 2 products and wasn't getting an update on shipment after a couple of weeks of the order date so I contacted the chat and found out that one of the products was back ordered for up to 5 weeks. Credited me for the backed ordered product and shipped out the one they had in stock. Charged me shipping because now my ordered didn't meet the min purchase which they said was $200. Then when I checked the min order for free shipping it said $150. I should never have been charged for shipping! Tip for consumers:Cosmetics Service Value Shipping Returns Quality

“Poor customer service!”

Very poor customer service! I placed an order on 11/4/21 which I did not receive until 12/8/21. In the meantime, I was able to get the items from another site right away. When I called to find out how to return my order I was willing to incur return shipping fees) I was told there would be an additional charge of 25% of the cost for restocking fees... no one in today's online ordering does this! I will NEVER order from E Skin again!

“Always an issue with this company!”

I ordered over $200 of skincare products in order to use $35 gift card promo, everything was in stock. 5 days later, after never receiving any shipment confirmation, I checked online come to find out one of the item is on back order ( 3 weeks). So this company instead of notifying me, pretty much just waiting 3 weeks to ship my products. When I called them, the option was to drop the item that's not in stock but at the same I will not be able to use my $35 gift card, which make absolutely no sense to me, because like I told them, when I made the purchase, it was in stock, it's not my fault that you advertising stuff that you don't have. So to sum it all, I end up losing my $35 gift card. Never again. Stay way from this company! Service Value Shipping Returns Quality

“Horrible scamming business”

They first gave me a defective skin ceuticals serum which cost over $200. Upon returning they still charged me a restocking fee when their website says no restocking fee on defective items. Now the cowards won't even pick up my phone call when I try to call and get my full refund back. NEVER shop with them. Total greedy scammers who will not send you quality products then make you pay. Wish I read the other negative reviews before even trying to do business with this store. Never again. They will lose this customer for good. Btw I made two large orders with them this year as a first time customer. I would have continue making purchases if they had some decent morals and good customer service. Taking my business elsewhere from them from now. Tip for consumers:NEVER SHOP THERE Products used:Sunscreen Service Value Shipping Returns Quality

“Terrible. Terrible. Teribble”

Don't ever buy from this online store. They'll send you the wrong product and hope you dont notice it. And when you contact them, no one seems to know what to do or how to fix the issue. They want you to wait until they finish "investigating" what went wrong on their end before they give you your money or send you the actual product. Its so disappointing because i really wanted to trust this company but they are very inconsistent. One of the product i got looked really dodgy as well, label was half peeled off when i got it. Very different from all the Elta MD i ever bought.

“Worst customer service and return policy”

After waiting a month to get the 100$ product I ordered, it arrived half empty and when I asked for another product they said I have to ship the product back at my own cost for a defective product. Will never buy from this store again. Service Value Shipping Returns Quality

“Sothys knock off perfume sold as real product”

I buy the Sothys eau de parfum Secrets in Paris on layovers and love it. I ordered online from eskincarestore and was sent a product that smells putrid and not at all like the original that I am used to using. I will ask for my money back once they send me the refund approval. I have 7 days to return the product. I hope I get my $200 back. Tip for consumers:buyer beware they do not sell the real product. I don't know where they bought it from but they are selling it as a genuine Sothys product. Products used:Secrets de Sothys eau de parfum Service Value Shipping Returns Quality

“Worst experience ever! Do not shop there”

I have never written a review before, never! But this is the first and the last time I am doing so. First thing first they say they have a product available on their website but once you order they are not available, I waited for 4 weeks before contacting them so that they can split the order and send whatever they had available. They wanted me to pay more. Then they charged me 3 times the amount I paid already. They are thieves do not order from them! Stay away! Worst experience ever!

“8 months later and item still hasn't shipped”

I purchase an item from this store. 8 months later they still have not shipped my item. There customer service has not gotten back to me with any of my numerus emails. DO NOT BUY from them because they are scammers. Tip for consumers:DO NOT BUY from these people. They are scammers. Products used:skin cream Service Value Shipping Returns Quality

“Extremely poor customer service”

I purchased 5 Lira rose concealers from Eskincae store. Three of five were not the correct color and I have photographic proof. I wrote to the company and they failed to respond to my complaint. So I am out $114.00. Worst company who will steal your money. Products used:Lira cosmetic Service Value Shipping Returns Quality

“Don't bother wasting your time ordering from here”

Very simply - you order from this site with the impression that they have the product in stock. They take your payment. Then you find out the product is on backorder for weeks at first and then months on end. Customer service is useless. When asked about where your order is and how long it is going to take to get it here in Canada after you ordered it months ago, it is the same song and dance useless non descript excuse and a waste of your time even bothering. This has happened to me twice now for the same product. I don't know how others have had a good experience with this site. Guess they got lucky. My advice is to go elsewhere and give this site a hard no. Service

“I cancelled order after waiting 7 weeks, and they immediately charged me for the order anyway.”

Fraud / scam. My order was on non-stop 'back order' for 7 weeks, so I called them to cancel. They did. They sent me an email confirming cancelled order at 6:27pm and at the exact same time they charged my credit card for the full order at 6:27pm. I called them back, and they said they didn't charge me. Tip for consumers:Scam / Fraud Products used:Glytone Service Value Shipping Returns Quality

“Terrible in not giving back Refunds”

I ordered 3 items in September 2020 and I called them to ask them if I could return one of the items. The management team said no to giving me a RMA# so that I can send them back to them which I was not happy about or impressed with. If you are concerned about returns, do not ever buy from this place as they do not care about you and are greedy, Go to a consumer that will respect and honour a return/exchange policy if you are not satisfied with your purchase. Do not buy anything from this store as you will regret it as I have!

“Terrible service! Do not order from here”

I left 6 messages, emails and phone calls over a two week span. No one called back. I've been ordering from here for almost 3 years and this was the first problem I had. The toner I've been using changed their formula. I didn't like the switch and just wanted to make an exchange. Was given no help at all. I'm done with this site.So rude.

“Broken and defective products”

Purchased medi spa products (read EXPENSIVE). Took over 1 month for me to get it. Cleansing balm was liquid, not solid. Vivier ultimage was broken (bottom off, pump loose and liquid leaking out). After multiple complaints, tickets, reminders, emails, pictures sent, they now tell me I have to PAY to ship these defective products back in order to get a refund! TOTAL SCAM SITE BEWARE. Tip for consumers:Never use this site. Buyer beware! Service Value Shipping Quality

“Customer service is excellent”

While the selection of items at Eternal Skin Care is impressive, the fact that 90% of what I order shows as "backordered" after submitting payment information is not. Dealing with customer service is a breeze, though. Very easy to adjust orders and done in a timely manner.

“Unethical practices”

Order three different lip products from them. Of the three, two of the tubes were empty - actually had no product in them. I was told by customer service to take a picture and send it to them and that I might receive a partial refund. I still havent heard back. I would suggest you do not order from this company.

“Items were on back order”

Items were on back order. When they arrived approximately a month later, liquid from some products spilt in the bag as it was improperly packaged. Attempts were made by email and telephone calls to help with this issue. No response by email and kept receiving the answering machine when I was instructed to call back if I did not receive a response by email. I was very inconvenienced by this and did not receive the full quantity paid for. Very disappointing and unacceptable.

“Not trustworthy”

Ordered three products 12/11/19 and have received none. Nor an email telling me what's happening. Contacted two weeks ago and was told they were ion back order and just received should get them in 5-7 days. Days go by and nothing. Called today and magically just received again and should get them in 3-5 days. Meanwhile, my account was charged a month ago and I have nothing! Have used before and no problem but now an issue. Asked if they could express order to me since they have had my money and, of course, nothing they can do. Would not order from them again.

“Items back order and they still charge you”

I ordered 3 products for a total of 81$. Was supposed to receive them in 3 to 5 days. Checked on my account and The full payment was processed. Found an email in my junk mail telling me that I will receive the products in a month. I specially ordered on this site to have my products quickly, otherwise I would have bought them elsewhere! They take your money and send the products whenever they want. Do not buy there.

“Terrible”

This company is such BS. I got screwed over big time by them and they have no remorse. Got a facial at the Robson location - they took liberties with my skin and used a needle on a milia on me without asking. Now I have a scar, for life. I bought hundreds and hundreds of dollars there of skincare for years - I suggested so many people to go there for treatments and products, they made so much money off me and now don't even want to make things right. Never will order from them or suggest them.

“I'm leaving!”

Long term customer. Finally got tired of their BS. They advertise a site-wide sale when most brands are excluded from the sale. Free shipping is rarely offered; it is standard practice with other companies. They never have an event where they pay the taxes, to the best of my recollection, while other companies do. Backordering is common and annoying. Recently I wrote a review about one of two products and was prohibited from attempting to review the second one. Emails I sent resulted in non-answers, so I couldn't collect the promised points. Either there is stupidity or plain dishonesty going on and I am pretty disgusted. Time to exit this irritating operation. Tip for consumers:Not to use it. Products used:Skin care products, shampoo Service Value Shipping Quality