Is entertainmentearth.com Legit?

Donald was very helpful and very knowledgeable. I called with questions about some of my orders and he was able to give me all my answers. Thank you Donald!!Jackie B

Donald was awesome! I called in for a order and he was quick to find the items and add them to my order. We were able to talk about similar items collected and how the collections can connect us with people in our lives. Moments like this is why I prefer to make orders through Entertainment Earth. I like connecting with people. Donald's customer service was friendly and welcoming. And through these interactions is why I have been a customer over 20 years with Entertainment Earth. You guys are the best!

Superior customer service. Donald was extremely helpful in finding answers to my questions, and came back to me with results in 2 days time. It was a pleasure talking with him regarding the issue of the name of Robosen Megatron. Very attentive and responsive. I'd call back just to talk with Donald lol. Man is well deserving of a raise, and you gained a loyal customer today

The guys will trick you with fake coupons for in-stock products. They will make them available and will try to assume that they run out of stock. Then they will slowly ship your items and will charge you full price because the coupon was only for in-stock items.Certainly this is the worst and most dishonest experience with any store.For wholesalers I definitely do not recommend them either. Stay away from them. Seriously this is a ripoff

Still waiting for my pre-sale Spider-Punk figure. I've seen this item appear as available and in-stock and then sold out and now back up again for pre-order. very disappointing that I have to wait nearly a year and still nothing!

I had a question about an order I placed during hours when customer service was not available. I spoke with Donald in client services. My issue was taken care of faster than microwaving a bag of popcorn. These guys understand the needs of their clients and make sure everything works effortlessly.

Had a great customer service experience today when calling regarding a package that went missing in transit. Donald made the whole process of arranging a replacement quick and painless. It was much appreciated, and I'll definitely be doing more business with Entertainment Earth in the future!

I really want to thank Donald for all his help on the phone to resolve my order issue. Donald was very polite and cooperate. One of the best people I have ever dealt with on the phone that actually helped me resolve my problem.thank you so muchBrent

I ordered 3 items and had a discount on shipping. I got one item. One was cancelled. And the last one has been updated 5 times to recieve in a month but always gets extended again. I finally canceled that item because it has been 5 months and even walmart has it in stock. So, i got charged 13 dollars from the shipping discount. I will never order again.

Excellent customer service. Ronald was so personable. I really enjoyed talking with him!! I love this place!! Awesome stuff and great prices. There is something here for all ages and lots of nostalgia.

I really want to like them. They usually have a slightly better price than everyone else. But I can't look past the poor customer service any longer. I emailed them a week ago about an additional $5 they charged me that wasn't part of the agreed upon amount at ordering. Crickets. The pre orders take literal years past other stores being in stock and when I do get the chance to speak to them they're usually short and don't seem to care.

Entertainment Earth representative Donald Tapia Reached out to me and explained my order.And the money I'll be getting back.I'm a price change. I only wish customer service was cool like this everywhere else.

I use EE Distribution as a wholesaler. While I am not thrilled with many of the things the company does or their policies I do want to call out my sales rep Justin Gal. He is LITERALLY the only reason I use them. If you want to work with EE, I highly recommend you request Justin.

I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!

I have recently come under some new financial crisis that required me to have to cancel all my pre-orders. I had called their office and was connected with Donald Tapia. He did an amazing job and not only cleared my orders and possible debt that I would have been in, but also brightened my spirits during this trying time. Thank you for your support and friendly positive attitude.

Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!

Donald Tapia was awesome! He was great at listening and answered all my questions in one fell swoop (unfortunately this is a rare skill nowadays). On top of that he was able to provide more in depth knowledge pertaining to my specific question and he was able to answer additional questions I had regarding potential future outcomes. Talk about a person who knows their stuff and can provide assurance!! Donald is the person you want on your side!

I've never had a worse experience with an online retailer. I wasn't allowed to cancel an order I didn't need. They charged $35 to ship a gundam kit that cost $28 because apparently they charge you for all pre-orders you have when anything at all ships out. Then to return it I have to pay another $10 for a return label. And it's so convenient that the shipping isn't refundable. Y'know the shipping I paid for 6 items that haven't even been released yet but I was still charged for. So it would cost me a total of $47.38 to recieve a $29 refund. I can't comprehend why anyone would use this place. I heard good things so took a chance. Customer Service does not exist. I have never been treated so bad. Just a disgusting, predatory company.

My experience this morning was great. I spoke to Donald Tapia. He was extremely helpful with what I needed to do. My whole experience like I said, was very, very good and I will be shopping with you guys again. Thank you so much.

As always Entertainment Earth has come through to address my concerns! Donald T. quickly and without any hesitation took care of my damage return. He was very personable and I felt confident that my concerns were understood and resolved fluidly. The BEST customer service ever! Thank you!