Is enailcouture.com Legit?

“Bad Reactions”

How many of you have had burning itching fingers using this system? I've had 3 people so far. It's awful! When I asked the customer service Dept. They first said No Refunds! I said I'm not asking for that I just want to know if this is happening. They fired me as a customer.The worst company! Tip for consumers:Buyer beware! Bad reactions to products.and no returns. Customer service is awful!! You won’t get any help. Products used:The full 123 system. Service Value Shipping Returns Quality

“Missing Items from order”

I only received 1 out of 5 items from my order. After contacting customer service I was advised that they did not have any missing items on their end and that I was basically Lying. Never purchasing again. Products used:The only item I received (Nails) Service Value Shipping Returns Quality

“What you see is not what you get”

I saw this lady advertising him and his products on a you tube video. He put a set of nails on her. The nails in the video looked amazing. The nails I received looked like cheap garbage. I am so mad at my self for no reading his reviews and checking his return policy. I usually never buy from a company that doesn't except returns. That's is usually a red flag for me. Please don't waste your money. Also let people know to skip these products. Tip for consumers:Don't waste your money or time Service Value Shipping Returns Quality

“Very Happy!”

I ordered my first order from enailcouture during their black friday sale 2022. I was hesitant & nervous due to all the bad reviews, but in the nail communities, everyone raves about their products- so I really wanted to try so many things! I am so happy that I did! My order only took 5 business days to be delivered & all 18 items were packaged extremely well in individual bubble wrap. I'm super happy with everything I ordered & will definitely be ordering again! Value Shipping Quality

“Reactions to products”

My friend who is a nail professional tried 123 and liked it and told me about it. I ordered and got it right away. Last week she showed me her nails where tiny hives had formed around her cuticles. She took them off due to the bad itching. I put my first set of 123 on last week and today I developed a large welt on each cuticle. Who else has had a reaction? If the 2 of us had one there must be many more. Message me. *******@gmail.com

“Cancel order”

I was trying to put in a discount code and somehow I checked out through the shop app. I called customer service right after the order went through and they would not cancel it. I didn't realize how desperate this company is for money.

“Nothing but great things to say”

I'm not sure why this company has such a low rating but I love this site. I've been ordering since 2020 and I've always been happy! In 2020 their orders took a while to deliver but I just ordered again a week ago and my items have already arrived. Not only did they send my order but they sent me 3 free items I would not normally have ordered but they are so cute. I love the 123 bonder gel and base coat! Everyone always asks me at work how I have the same nails on for so long and who does my nails. I'm always so happy to talk about their website and let them know I do them myself! I have one of their drills as well and since 2020 I've probably had to charge it maybe 5 times in total. The battery life on it is great. I have no desire to stop ordering from them anytime soon! Products used:Bonder gel 123 Butterflies Chrome purple polish Beauty blender Base coat Cuticle oil Service Value Shipping Returns Quality

“Wonderful products in lovely packaging”

I have purchased about 7 times from Enailcouture. Every package has arrived in a timely manner, well packed and correct. Mant of the negative reviews are from people ordering during the pandemic and all shipping was impacted world wide. This company is reliable and customer service is responsive. Products used:Gel polish, 123 go nails Service Value Shipping Quality

“Bad monomer”

I usually buy a gallon of cotton candy monomer from them every couple months but the last bottle i bought from them was their pink monomer not their cotton candy( not what i ordered) but they placed it in the cotton candy monomer jug which any tech can tell the difference between them one smells soooo bad and sets super fast it gives me migraines, the cotton candy one has a hint of cotton candy and sets slower. Well when I opened the jug i immediately could tell so i reached out to their company and all they offered me was 10% off my next purchase so pissed at this company and i will never buy $#*! from them. They do Garbage business and customer service is horrible. I'm out $180 and stuck with a gallon i wont use Tip for consumers:Do not buy from these scammers! Products used:Monomer

“Sent wrong product and gas lit me”

I ordered oval shaped nails from them and received long almond ones. I specifically ordered oval so I would be able to use them when I game. I emailed them about it and showed them the info they asked for and they told me I was sent the right thing. I then sent them more photos of the nail shape I got which was almond and showed them the photo of the oval nails online so they could see I was clearly sent the wrong thing. They insisted I was wrong and they were right. They ignored multiple emails for multiple days. I once again claimed that I had sent PHOTO PROOF to them that in fact had been sent the wrong thing and they just straight up are ignoring me now. Stole my money, gave me the wrong product, and gas lit and ignored me. HORRIBLE business. Love the products but horrible horrible company Tip for consumers:Avoid at all costs Products used:Gel nail polishes Service Value Shipping Returns Quality

“Extremely Happy”

I received my 1st order and waiting for a bigger order. I have nothing but good things to say about the company. I wasn't expecting all the great things in my box. Thank You and looking forward to doing more business with your company Tip for consumers:Don't judge until you buy and use products. Like me, you can receive gifts with your order, Like I did. Products used:Everything! It was a lot. Service Value Shipping Quality

“Just a Nasty Rude Company”

I placed a $160 order 14 days ago, and it's STILL UNFULFILLED! When I wrote to ask...Max did a video calling me a crazy lady and telling me to take it up with the Post Master...NOW they're saying 21 days to fulfill and ship?! It's insane! I've witnessed Max berate customers and use racial comments So much, I'll never stop their again! I run an International Nail Technician Support Group and used to promote his products. AFTER I QUESTIONED their shopping habits I was BLOCKED on Facebook. And Members sent me this nasty video where he talked hateful about me. Just a disgusting person. Tip for consumers:If he treats his customers this ugly...can you imagine what we're NOT hearing?! Products used:Shinee Top Coat Polishes Bubblegum Gel Service Value Shipping Returns Quality

“SOLID products”

I haven't been disappointed with a purchases yet. My initial purchase was roughly a month turnaround on shipping, but after that? Four days, tops. Packaging is exquisite and artistic, and everything smells edible; so cute and fun. Despite the negative (and frankly mean in some cases) reviews, I'm glad I gave them a chance. Completely satisfied.

“Awesome Company”

I love this nail company more than any other! Their products are salon quality and absolutely amazing. Stop leaving awful reviews for the shipping times. It's a pandemic and that is expected. Review the products you received and tell people to check how long shipping normally takes. That is what I did and had no issues. Anyone who is big into nail art does not care that it takes 1-2 months to receive, they are willing to wait the extra time for excellent products. Tip for consumers:The shipping times are longer during the pandemic in the U.S. Products used:All of them. Value Shipping Quality

“Shipping time”

Placed 2 orders same day one has come but the other one have not even shipped out I definitely won't be purchasing from them anymore and they are not quick to respond on customer service issues either!

“Affordable high end nail products”

Affordable high end products. I have made many of orders with them and whenever I've had a issued communication is key! They are a hard working company.

“Bad Service”

I didn't receive my package, they font respond back to ANY form of emails or messenger. They take no responsibility for their packages so I'm out money & items. They don't give you a tracking number with your order either I would not buy from this company.

“Wonderful products”

I love maxs products have been ordering for years now the only down fall is this pandemic has caused the orders to back up like crazy since they closed the nail salons ive gotten all my other orders but one and its my biggest order yet its been 4 months but i have very high hopes i will get it soon but great product strong easy to use when done right last longer then getting them done at a salon i keep up the hard work guys Tip for consumers:be understand and patience is key, i understand we are paying with hard earned money but understand arizona is on lock down as numbers in cases have increased watch the news , read the auto emails Products used:123 go kit Service Value Shipping Quality

“7 MONTHS AND NO PRODUCT”

I received an order on April 7th, and there was IOU attached to the receipt about my missing coffin nails. Since then I have not received an update and sent numerous emails, no response. Here we are 7 months later and still no product. Im livid that I have spent my money and cannot get it back. It seems he can get products out to popular YT nail artists on time for reviews, but he can't fulfill his paying customers orders. I will be filling a dispute with my card company.

“Should have researched this company before ordering”

Ordered in the beginning of June. It's now August and I haven't received my order despite being well over the extended times he's mentioned in his emails. Asking for further info gets the same copied and pasted message I'm sure he sends everybody else with zero update. If you ordered with a credit card cancel that order and get your money back!

“Amazing.”

I've ordered from them 3 times now. During the pandemic, it did take me over a month each to receive two orders but the quality makes it worth it. I placed my 3rd order two days ago and it'll be here in 3 days, so that is definitely more convenient. Their products are incredible and never miss the Mark.

“Not happy”

It takes forever to receive your order! I placed an order on 1 May & finally got it 2 months later. Customer service SUCKS! If you inquire about the order, all you get is computer generated replies. Not worth the wait when others ship faster.

“Still waiting...”

I placed an order on 6/18 and still have not received confirmation that the order has been shipped. I emailed them on 7/11 regarding an ETA on shipping and they responded with how AZ are on a stay at home order and they cannot process order as "quickly" as before. From comment I've read, it took 3+ months before they got their order. I still don't understand why we don't have an option to cancel if they can't process the order in a timely manner?! What I have also noticed is that they will block you from their social media (or Facebook & IG) if you post anything nearly negative about their shipping time.

“Love the products”

I have been ordering from this company for years and love their products. The high quality and price point is amazing. Although I do not like their no refund policy I have had one or mistakes made when they sent incorrect product and have always been able to work it out to a satisfactory conclusion. They have always responded in timely manner, more so they clearly state their no refund policy on the web site so I think as consumers its important we read and research these things prior to making purchases so we can decide if we are on with that. Since I love the products and quality I choose to continue to spend my money with this company. The products truly are amazing and good quality and I've never had an issue with reactions or the product not working as intended. Their shipping has improved dramatically now that the pandemic is controlled to the point were all my Packages in the past 3 to 4 months have been divered within 3 business days and I have gotten. Shipping email with tracking on the same day. I personally love the products and recommend Tip for consumers:Products are high quality and work as intended Products used:All products, soft gel nails, polish, gels, stickers, top coats, stones, files, efile bits, foils Service Value Shipping Returns Quality

“Shipping is HORRIBLE”

Over 3 months and I still haven't received my package. They have no phone number to call to or email they send automated emails only they don't respond u can't cancel ur order it's just all bad don't waste ur money