Is ebusinessguru.co.uk Legit?

We recently started using Mirakl (B&Q), but quickly realized their software lacks direct integration with Linnworks, which is a significant drawback. To make matters worse, they require you to use a third-party provider like eBusiness Guru for integration. The charges for this service are exorbitant, nearly matching what actual sales channels charge as a monthly subscription. It feels like small sellers are being exploited, with these providers acting as costly middlemen, draining more funds than necessary. A very disappointing experience so far.

advertise their product Free, then when you download and install they want a subscription. Everyone knows nothing is for free but misleading people is pretty shocking and leaves a bad taste in the mouth.

Was recommended EBG by Linnworks, and glad we went with them. They have been so helpful with the integration of our site and have also dealt with our logistics and fulfillment suppliers. Not only have they helped with the setup but have been immensely patient when it comes to us learning how to use the system as well. So impressed that we are now talking to them about new sites, new marketing strategies, and new integrations. Looking forward to them helping us get to the next level.

Extremely disappointed with this company. Planned on using their export to Xero tool via Linnworks. Its completely cocked up our Xero account. Sent hugely wrong information to Xero. Theyve created a tool that misses vital information. I asked them NOT to send any sales to Xero, but they instead sent 10,000 transactions which we will need to manually credit. Overall a complete waste of time and money. This is our first ever negative comment left online about a company. Good luck talking to them on the phone about issues too.Would never use again or recommend this company to anyone. Try not to make the same mistake.--------To your reply: I really am very unhappy about this. Ive paid you to set the account up and export the data. Probably 2 months later it was finally in a position to export then I discover it is missing VITAL information (Refunded history)."Sales Data" should include all sales data. I clearly stated to NOT import any data to Xero. 4 hours later the ticket was replied to saying that you now have exported the data. This data was also incorrect. I now manually have to credit them in Xero.I expect to still be crediting them this time next month. There was 10,000 transactions to manually remove. Do you have ANY IDEA how long this is taking?This is completely unacceptable service. Its an absolute disgrace.

Linnworks training, Onboarding & Support. The team has really good hands-on knowledge & understanding on Linnworks.. They guided us step by step and made sure we know and are well trained on what needs to be done. Shoaib was always up for help whenever we needed him we did not understand any step.Their onboarding process is really systematic. I would highly recommend them for Linnworks the team is great help and support Chintan, Shoaib & Aneesh they are always ready to help.

clear advice, willing to listen to advise from an understanding of what we need.

Great company. They have really helped me develop our online business using some great tools. Especially good at scripting processes which have proved a huge time saver. Big thumbs up for Tejas, great guy and very helpful.Hugely recommend for anyone seeking tech support to grow their business!

Excellent bunch of people, who go out of their way to understand your needs and provide cost effective solutions. Their up to date depth of knowledge helps in making the right decisions.TJ is an easy person to talk to without overpowering you with jargon or condescending - a rare trait in IT world. The support team is equally on point.Projects usually complete on time, as long as they have the customer's full co-operation in providing timely info and feedback.I have been dealing with eBusiness Guru for over 10 years now and have never looked back.

We've just had a day's consultancy with Mark Canty of eBusiness Guru to educate and help us streamline our use of Linnworks and its integrations.This is the first time we've had this type of consultancy and it was great. Mark talked us through a number of speedy fixes that have already had a big effect and we are now formulating a plan which will help us to get our warehouse management and website admin to the next level. Many thanks!

Dave Tejas and the entire team at eBusinessguru are very knowledgeable and always a true pleasure to work with. They readily know the answers to most questions and have an extensive network of partners for any issues that do not know. Rest assured if you need any assistance in the ecommerce world they are the place to go. I highly recommend them.Gary Ward, Esq.U.K./Ireland ManagerAmazonSellersLawyer.com

A reliable, knowledgeable and friendly service provider. We have been using Ebusiness Guru for a number of years and have been very pleased with the support services they offer. Their processes and very clear and one of the team will generally resolve any issues the same day via phone support. Great to be able to deal with a real person! They are easy to communicate with and have the right amount of knowledge for many of our bespoke requirements. Very satisfied with the overall level of customer service. Would recommend to any SME!

Ebusiness guru were recommended to us by a trusted partner to help set up linnworks for us. We contacted them and were put in contact with Mark who was to be our project manager. He was knowledgable and enthusiastic and it appeared I had made the correct choice. Initially we were advised that our Magento2 website would not show orders the way we wanted to.We were asked to pay a few hundred pounds to carry out a feasibility study. I agreed as we desperately needed the integration to go through as we were handwriting Magento orders. They came back to state that it could be done but there would be quite a few hours work by their developer in India to carry this out. We were given a quote that included the developement work and on-site training which was a few thousand pounds. It was a lot more than we expected to pay but reluctantly agreed. They did want payment for the whole project at the beginning. I disagreed with this and we agreed to pay 50% of the money. This however didn't stop their accounts department ringing 3 or 4 times to chase up the remainder of the balance! The project started off Ok with good communication but this soon tailed off with long periods of no communication and having to chase them up. If memory serves me correctly the project started in April 2018. In December 2018 I cut my losses with them after they asked for more money to deliver on what had been agreed and told them to stop working on the project. As a supposed ecommerce business consultancy you would expect them to be able to see what is human readable on an invoice for a business processing a few hundred orders a day. Unfortunately they couldn't see this. I stated to both the Project Manager in May (Via e-mail) and the developer the format I needed it in which I felt was a reasonable request. Both of these messages were ignored. I understand that it is not always possible to view every eventuality in a project such as this but you would normally expect that A.) they know how to deliver something in a readable format and B.) if they did find after a customer paid for a feasibility study that they found something else that they would take the hit. It's funny as I am currently using a builder to do some home renovations and they have quoted me a price, the builders' words were that "if we have underpriced through us not checking properly at the beginning then we will take the hit on cost" this is an attitude ebusiness guru could well learn from. After explaining to Mark that I wasn't happy paying anymore money I asked to speak to his Manager. Mark never responded again to my e-mail. I found via Linked-In who the CEO was and contacted him via the messages there. Tejas was very amiable and apologetic, I explained fully my issues and after e-mails back and forth was offered a refund of a few hundred pounds (exc VAT) and told that they would not charge me for the training that I wasn't going to have! This did make me chuckle. As what happens with tech companies they always hide behind the project brief which was what Tejas did. I just expected it as a given that the invoices from our website needed to be in a human readable format WHICH I had sent to both Mark and the developer. I could see that this offer was in lieu of leaving any negative feedback so I declined his offer so I could write this free in the knowledge without monetary incentive. In short we are now a couple of thousand pounds out of pocket and hours and hours of my time taken up. I would not and could not receommend eBusiness guru to anyone. The ironic thing was that we then picked up the phone to Channel Grabber and free of charge they did the integration with Magento and it works a treat. I'm sure Tejas will write a very eloquent response outlining that they followed the project brief and that the issues were with us. All I wanted was to use linnworks and for our Magento 2 orders to show in linnworks and produce an invoice showing clearly what the customer had ordered. I thought that was a reasonable request. All I wanted in return was a recognition that they had underestimated what needed doing and that was recognised in a partial refund. If you are to use eBusiness guru for any larger scale projects read the project brief to the letter, perhaps even set out staggered payments based on achievements and even a penalty clause if not completed.

I have been dealing with E-Business Guru for around 1 year, Their fantastic team have helped me build a bespoke app which can keep track of my purchase orders and prompt me when to order based on recent sold stats. This app will ensure that i have far fewer out of stock products. Adrian and Mark have been especially helpful, They paid a visit to my site and advised on warehouse practices and new technology which can improve my dispatch process. I have been very impressed by their hard work and ability to deliver. We now have many more projects in the pipeline. George Nesnas - I Love Fancy Dress Ltd

We have worked with Ebusiness Guru LTD now for a number of years. They have been apart of our success from early on in our journey. They are not just a company who who provide a service but a company that join your team. They care about our business as if they were employed by us. The team at Ebusiness work hard to ensure we are successful. They also work hard to find technical solutions to drive our business forward. Barry Tong, Managing Director, Stephensons Online LTD

We use EBG for our Linnworks and Magento hosting and support. Their support team are knowledgeable and responsive. I also appreciate that you can talk to the same person each time rather than go through to a large team who do not know your account and history. Issues are resolved quickly and professionally.

We have been using eBusiness Guru for a very long time now. We have received some excellent customer service and have been treated with a very professional yet friendly manner. We can highly recommend eBusiness Guru for a range of services as they are experts in their field. Also to mentioned - great response time!Image to suit you Ltd

I've been working closely with EBG to completely resign our website, and add new functionality. The end result is brilliant, and I know that their team has put in a large amount of work and effort into the completed project. I hope to continue working with them in the future. Tristan - CharacterWise

very good company, honest hardworking and in general very good team!help and support is paramount in any business and at times when its needed they step up! this is what make a company great! always on hand to answer and tackle problems overall brilliant e commerce solutions provider! one of the best, if no the best company to go with to match your e commerce needs, its a pleasure to have them as a partner!

We as seller were looking for one stop solution to process orders, manage inventory and daily tasks which any online seller always strive for. eBusiness Guru provide all solutions and the best part is their customer service which we found very help full at every step.Based on our experience if you are online seller and want to save time and expand your business eBusiness Guru is highly recommended.A big thanks to Tejas for providing services we were looking in very professional way.

It has been a pleasure working with the eBusiness Guru Team the past 6 months. They have helped me automate our online selling channels. As a bonus I have now been able to incorporate our wholesale side of the business into the software.I am so happy with the service and work provided by eBusiness Guru, that we are now going to invest in a new website which will be launched in 2018.If you are thinking or growing your business, I would definitely recommend these guys to help you along the way!