Is eastbay.com Legit?

They would not publish my bad review of an inferior product and said, "Our staff has read your review and values your contribution even though it did not meet all our website guidelines." This was my review of adidas shorts. These products are cheaply made - inferior quality. DONT BUY!!! I don't they are are authentic brand name products - but a knock off from China. I order on line all the time, but will no longer order from EASTBAY. When I returned the product because it was defective - they made their own judgement call, said it wasn't and did not give me my full refund

Customer service is Zero stars. Returned football cleats for a different size. Told they have have the size we needed in stock and would take 2 weeks to receive. Called after the 3rd week on 2 different occasions to checks on the order and was told they would be on the way shortly. Never received them, 3rd call I talked to a supervisor and he said there was never an exchange order placed and the cleats were out of stock. Took a Month of my time. Ordered from Dick's with no issue

If I could give them less than a star a would. This company has horrible customer service! We purchased a pair of Nike baseball cleats which turned out to be too small. They were tried on and worn inside for about 2 minutes. When we sent them back Eastbay refused to exchange them for a larger size due to the "worn condition" of the shoes. Apparently a few dust spots equate to "worn condition." Buyer beware, do not order from this company!

The website is absolute garbage via phone and laptop. Constantly getting error messages on every page. I use to have good results purchasing but I will be dammed if I buy shoes off this platform. Oh wait, I can't event get into the shoes without getting error messages.

Return policy is non-existent. Shoes were purchased, tried on, and returned. The return was denied because the sole was 'discolored'. Deceptive at best, will never purchase from Eastbay again.

nike air max gold black red shoes 10 sizes in stock but when you put in basket its unavailable every size been going on for a month some days 2 sizes next day 10 different sizes talked to 4 managers in 2 weeks did 0 to resolve its literally like talking to a child to resolve this issue the worst Management team ever. Your customer service is a 0 out of 10 like the Management at East bay and I am being serious. Please fix you business.

Purchased a pair of Timberland Boots four months before Christmas. Nephew tried them on and did not like the fit. I contacted Eastbay one week after Christmas and they refused to return a brand new, never worn, pair of boots. Lost $212 dollars. Very poor customer service, Jaqueline C. was who I dealt with. I learned a valuable lesson, do not purchase from Eastbay, there are many other shoe stores who will return their products.

I don’t know why I see recent reviews of customers being dissatisfied of their purchases...I recently ordered the Adidas NMD Triple Black size 9.5 & the transaction went smoothly. Believe it or not, my sneakers arrived in 3-4 days of purchase. Looking to buy here soon.Thanks EastBay.

Terrible terrible just bad!!! Don’t buy off Eastbay I ordered air force1’ 07 by end of August literally august 30th it’s been almost 2 months and I still haven’t received them but it’s okay I contacted my bank and showed proof and I got my money back don’t waste your time with Eastbay!!!

I’m seriously astonished with how bad customer service such a large and well known company like Eastbay has. I have now emailed them twice about an order I placed a couple weeks ago and got no response. After getting no response I reached out by phone and had a 30 minute conversation that literally led me nowhere with none of my questions answered about my order... Get it together Eastbay how is this bad of customer service even possible?

WE BOUGHT 2 DIFFERENT ORDERS WHICH ARE NEVER DELIVERED TO US,THEIR CALL CENTER SAID THEY CANT HELP US OR RETURN OUR MONEY BACK,THIS IS RIDICULUS, NOT RECOMMENDED.WORST SHOPPING WEBPAGE EVER.

I ordered some under armour shoes waited almost 25 days to receive them and after I tried them I didn't not like the fit tried to return them but because I missed their return window by 2 weeks they would not return them or give me a gift card so now I'm out $160. Never order again very uncustomer service oriented they only care about the money.....I hope they lose so much business they have to shut down

I signed up on with Eastbay for the FLX program to get free shipping - all of the items that I attempted to purchase were excluded from the shipping offer - not sure the purpose of the FXL account other to overwhelm you with other worthless offers. I would rather pay more with an another vendor that does not miss lead me.

Worst experience I have ever had shopping, I wear a shoe size that most stores don’t carry so I always have to order online. I purchased a new pair they arrived and didn’t fit. So I started a return and sent the shoes back exactly how they were received, only to come home today, 2 weeks after they received the return and find that shoes were shipped back to me, and a refund would not be issued because there was a little dust on the sole from me trying them on. Customer service was of no help as they just said the same thing and that that decision was final and I was basically s**t out of luck. This was my first time buying from them and will be my last as I’m now stuck with a $160 pair of shoes that don’t fit.

DO NOT Order Team apparels from this site. Team apparels were ordered on 09/09/2021. As of 10/27/2021 (almost 7 weeks), purchased items have not arrived. HS Fall sport season is now over and the ordered team items are obsolete. Refund request was made on 10/07/2021 when Eastbay indicated that he items have not been printed or shipped. Eastbay refused to refund citing non-refundable policy for printed items. Taking my issues with credit card company. Terrible experience with customer service department and online sales.

This is the base of Eastbay, and it's the worst online retailer I ever encountered.I ordered 5 pairs of shoes, and only got 1 pair for my order, and when I tried to get a refund, the phone waiting time is more than 1 hour, and they transfer again and again among their departments, and no refund easily. And they spent 1 hour checking their records because the store lost the record 2 weeks before? That's unimaginable.Never use this online retailer!!!!!!!

Our team requires purchase from them but most sizes are out of stock, for our printed jerseys we were offered either a S or XXL for teenage boys! Couldn’t place the order without making a selection so had to choose XXL. Then after ordering and calling, they will not adjust the size so we will have a jersey that my son is swimming in. Stock your team stores properly if we are going to be forced to purchase from you. Ridiculous!

Honestly at first i was scared do to bad reviews. Then it arrived. My size shoes i specifically ordered not used brand new jordans 6 rings.Thanks Eastbay. Altho it took almost 2 weeks to get i am satisfied. 4 out of 5 stars because i think tracking was not available never received a ship confirmation until i called service to check on status of shipment. Support took more than 40min to get thru but i guess i was lucky to get nice ppl like Mercedes and Chris went above and beyond. Thanks

Ordered 4 pairs of shoes totaling $550, and received and extra pair of shoes from someone else's order (with this customers packing slip and personal shipping info included). I sent ALL shoes back requesting an exchange on the four I wanted to keep. A week later, I received an email that a refund for the total price would be placed back onto my credit card. I didn't ask for a refund and clearly marked I wanted an exchange. They're warehouse workers suck and when I called into the customer service line the rep was less than enthusiastic to help me further. I will never order from this company again.

I’ve purchased Nike sweatpants and hoodies from Eastbay because they were on sale, but every time they come with flaws in the stitching or the fabric. It’s almost as if they are selling the clothes online that Footlocker couldn’t put out in the store. Also the order numbers are always messed up. AVOID EASTBAY!

“Sent a pair of used shoes”

Eastbay sent me a pair of used Air Max 97 shoes. There was dirt inside of the shoes plus the shoes had dirty soles. How unprofessional oh, let me warn you all about Eastbay's customer service. They are the absolute worst ever, I was on hold for a whole entire hour before. In the future, I will be shopping elsewhere.

“Horrible customer service”

Please do yourself a favor and do not purchase anything from online website. Horrible customer service. They sent me used nike shoes worth $200 and then when i returned it within 2 days of receiving the product, they rejected my claim saying it is worn out and did not refund me any money. AVOID. Worse company and horrible customer service Tip for consumers:I would recommend to just avoid purchasing anything from them through online. They will send you used worn out items and then fail to provide a refund, let alone speak with customer service to explain anything at all. Returns are sent to a warehouse with no customer service and no way to reach them. Horrible customer service Products used:Shoes - poor quality Service Value Shipping Returns Quality

“No Christmas Returns”

I purchased a new pair of Timberland Boots from Eastbay, in September 2021 for Christmas. I did not want to have them run out of my preferred size! On Christmas, I gave the boots to my nephew, who did not like the fit. I contacted Eastbay, and they refused to return the boots, even though they were brand new, never worn, in perfect condition. There are lots of places to buy footwear, and I will go elsewhere in the future. Eastbay was a good company, until the going gets tough. No more. Tip for consumers:Returns must take place within 90 days of purchase, no exceptions for Christmas. Products used:Timberland Boots Service Value Shipping Returns Quality

“Disappointed”

Ordered my ugg Tasman from here & upon arrival they looked like they were already worn. They were flopping off my feet when I tried them on. I am a size 5 in kids & it was my correct size. I called eastbay they sent me a return label for an exchange they just returned my shoe to me today and it's the same shoe! The letter stated the shoe was used and not restock able. Very weird they say it was used when that's the reason for my return! I explained that they looked used when I called them before sending them back and was informed I would get a new shoe but I never did! I am very upset as I spent my hard earned money on those shoes. I will never shop with this company again.

“No service!”

Stay away. This company is also Footlocker. Terrible customer service. This will be another casualty of a poorly run business. If you want to remain on hold for over an hour. Go ahead. Prices are pretty good so they are probably liquidating product before the go out of business!

“The product was sent in the wrong size and the product was in use.”

Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. They do not want to make a replacement. I do not recommend this store. The delivery was terribly long and they are selling goods that someone has already returned to them. Not an honest point of sale. Don't buy here. Tip for consumers:Ordered sneakers in Eastbay store size 10 arrived 10.5 insoles frayed laces with damages. They do not want to make a replacement. I do not recommend this store. The delivery was terribly long and they are selling goods that someone has already returned to them. Not an honest point of sale. Don't buy here. Products used:Jordan Why Not Zero 3 Service Value Shipping Returns Quality

“Selective Scammers!”

Horrendous company! I had an issue with them charging me twice for the same order of $374. I kindly messaged them several times and not once heard back, not only that but their phone lines never work! This company is rated so poorly and it this just goes to show why. Now i have to call my credit card company to dispute their mistake. It did not even show a order # or anything on the second charge. They messaged me back one on facebook by asking for all of my details and i kindly sent back all the correct info they needed and never heard back. Ive messaged them 3 times via email as well. This shows their lack of customer service. Horrible company! I only shopped here because they had more nike gear at discounted rates. Will never be back, stay away! Selective Scammers!

“Do not trust Eastbay!”

If I could give a zero out of 5 I would! Do not trust their 30-day try on policy! We ordered some throwing shoes for our daughter and none fit properly so we sent all of them back. They rejected them saying "used". These still had the tags on and were only tried on inside! Their tryon policy is fake false phony! Tip for consumers:Run away!!! Products used:Shoes, they sat return policy but they lie - there is not one Service Returns

“Avoid shopping at this company”

Eastbay does not give a damn about customer service. Every thing from the people, to the website, to the mobile app, shipping and returns. I am expected to wait at least 5 weeks for a return on a $150 pair of sneakers, that had been worn already and had a scuff mark and creases, because that's how long it takes for them to receive the package after I drop it off at the post office. I work at UPS. NOTHING should take 5 weeks to deliver. Avoid Eastbay. There are way too many other companies that provide the same services with no of the hassle.

“EAST BAY IS RACIST”

The store is completely racist, because it doesn't allow me to buy using a credit card from outside the country, even though I accepted a purchase with the same card. Unacceptable, you want to buy tennis shoes and hear that they don't accept cards from outside the country. I'm in the USA, with a valid credit card, I've already made a purchase using it on their website and they won't let me make a second one. When I said I was recording the call, the coward hung up. Tip for consumers:don´t buy it there Products used:none Service

“Stay away”

Ordered what was listed as a woman's shoe. Turns out I received a mens shoe. Obviously did not fit and Eastbay would not offer free return shipping for an exchange. Horrible customer service. Would never buy from them again. Buyer beware. Look elsewhere. Bottom feeders. I would have rated them in the negative numbers if I could.

“Package never came”

Ordered $166.00 pair of nike 270 air max. Got email saying package was delivered. It wasn't. Called customer service. They have to do a 8 business day investigation/2 weeks while I wait to hear back from them. I have no product even though they have my money. This is terrible business/customer service. Do not buy from this company. Tip for consumers:Dont buy from this company Products used:Didn't receive order. Service Value Shipping Returns Quality

“The worst”

I purchased shoes, then several emails they couldn't locate item. Wasted hours on hold w customer service. Then they had me reorder with another color and it was the same thing all over again where they claimed they didn't have it. I honestly think they're selling stuff they don't even have access to.

“Never received the shoes”

I wish I could tell you these shoes were good but I never received them and Eastbay did not refund or send me any shoes. They took 3 weeks after I paid to investigate and then tell me they declined to refund me or send me shoes. These were for my 2 year old and I will never order from Eastbay again. I had to go through my card used to get reimbursed. After ordering and being a customer for over 20 years they have lost my business over a simple 50 dollar transaction that could of been resolved easily. Horrible customer service and business. Do not order online from them. If you need shoes go to the store. Attached picture is the email back from Eastbay stating they cannot place my review on their website. Looks like they filter their reviews to only show the good ones and not the bad experiences. Please be cautious ordering from them online! Tip for consumers:Do not order online from them! Go to the footlocker or actual store to make sure you get the shoes or products you are ordering. Products used:Ordered shoes and never received them! They denied my getting a refund. Service Value Shipping Returns Quality

“They'll charge shipping on returns”

Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged me the shipping. The item is available on their website but they claim it's from a different warehouse so that doesn't count and won't refund the shipping costs and do the exchange. Customer service was rude and not helpful. Service Value Shipping Returns Quality

“Terrible customer service”

Terrible experience! Had issues on their end allowing my order to go through. Attempted to purchase again the next day and the items I wanted that were still in my cart processing from the day before were no longer on sale! I contacted live chat and also phoned in and nobody would even offer me a discount to help with the difference of cost! Terrible customer service. Will not order from Eastbay again!

“Guess I'm one of the few”

In a rush, I ordered some Nike track spikes, in sizes no one else had, not even Nike, for my two teenage boys. Eastbay was the only ones I could find who had them in the sizes we needed. The next day, I read the reviews about Eastbay and was horrified. I thought about stopping payment before the order was even filled. I decided to give them a shot to deliver what I ordered, and they did not disappoint. Size 10.5 and 11, brand new, never worn, exactly what I ordered, in less than a week, one day early, in fact. So count me and my boys as happy customers. Couldn't be happier. Products used:Nike Zoom Rival S9 Service Value Shipping Quality

“Miserable experience”

I also did not pass their "credit verification process/system" even though I shop online all the time with no problems. Their help desk was less than helpful, couldn't even get my order number typed in correctly after I read it to them 5 or 6 times. Beware of this site, seems like a scam. Tip for consumers:stay away! Products used:none, was unable to purchase. Service

“DO NOT ORDER FROM EASTBAY”

Unacceptable business practices. Items show in stock on their site and backorder email immediately after ordering. 30 days with no shipment, no contact, they cannot provide an ETA or confirm ship method. Customer service reps are poorly trained if they even speak English, they suggested I call back daily for status on commodity items. Horrible company

“GREAT SERVICE AND SELECTION”

I have 3 teens who are really into Vans Shoes. The most popular styles and sizes of these tend to go out of stock quickly. I stumbled on Eastbay last Christmas after searching literally dozens of sites for a particular shoe. Much to my surprise they had it in a wide range of sizes. The same was true when I went looking for birthday gifts later on. Prices are the same as other sites or sometimes better. Had to do a return with some complications and couldn't be happier with the prompt customer service. I had read reviews about bad service and was leery but mine went smoothly. Shipping and returns are usually free.

“Easy and fast transaction”

After reading all the negative reviews I almost didn't let my son order sneakers from Eastbay. He talked me into it and I'm glad he did. His sneakers were half the price at what they are sold for around us (if they have them) and arrived on the day they said they would be here. Couldn't ask for anything more. I'm sure I'm not the only buyer that has had positive results from this company. Maybe more people should write some of there positive reviews instead of just the negative feedback. Service Value Shipping Quality

“I've been using eastbay since 1999-2000 they send out...”

I've been using eastbay since 1999-2000 they send out free catalogs just about every 2 weeks it feels like. Great deals, great shipping, great customer service. I called 800 number and after only 1 button I was talking to a real human, I was stunned! Best place to order any athletic equipment. Stay out of wal-mart order from eastbay!

“I”

My go to place for sports gear and shoes... Excellent job east bay! Always happy with my purchase They even sent a 20% off promo code with every purchase Keep an eye on the site they offer great sales from time to time No hesitation free shipping and free returns, they always send Shipping info and 100% authentic and genuine brands never a bootleg or knock I've spent 1000s here never an issue

“Customer Service bad”

I wish I had read the reviews before ordering from this company. I accidentally ordered the wrong color shoe and realized it once I got the order verification. I called within 2 hours of placing the order to try and change the color or cancel and reorder. After being on hold for 48 minutes the customer service rep told me that it was too late to cancel the order... Two hours after placing it. The only option that he gave me was to return the shoes after I receive them and the cost would be $7. Nope. I will use Zappos or other companies in the future that offer better customer service.

“Hit & Miss.”

I don't even know if they are in business anymore but I wouldn't say my experience was either good or bad. I don't like talking companies down, but I would go with caution. Sometimes shipping can be tremendously long.