Is dropshippingxl.com Legit?

Customer service is hopeless, A customer wanted to return a product (unopened) and needed the item to be picked up. 3 weeks down the track the item still hadn't been picked up. We contacted the courier who had no record of a pick up and no consignment number. To top it off, Vidaxl b2b now charges the customer for all returns. Very unprofessional.

Good platform and Good service.Since I have graduated from my colleague, I built a partnership with vidaXL and started my drop-shipping business. This platform helps me a lot and my account manager also helped me a lot. I'm looking forward to our next steps.

My dropshipping experience with dropshippingXL has been convenient but it will be great if they can improve the product quality. Some of my customers are left with questionable product quality. But when doing my business with vidaXL, I have never faced any difficulty with their team. They are prompt in their response and are always there to help you. The delivery time is also short as compared to other dropshipping platforms.

It's very easy to set up your account on dropshippingXL. Their customer support team is always there to solve your doubts. When I was starting first on this platform, I was impressed by the customer service I received. Will definitely recommend other dropshippers to try dropshippingXL.

What the company promises, what the company will do. Good willing to follow contract.Service is good. Response is fast.Product quality is average level, not good. Hope that product quality will be improved in the future.US return policy is not friendly.

We started home furniture dropshipping with themAll home furniture have issues which have been delivered to customerWe have so far done 35 orders out of which we have received complaints on 30 of themThe problem is not warranty. The problem is every product which is sent is broken already and then the whole process of return starts which takes upto 1 month for redelivery which again is broken

Good company but one main problem, when shipping products to customers the packaging is branded with Vidaxl logo. So the customer knows the product is not from the company they originally purchased the item from. Which is a big shame

The service is a f.ing joke!At the moment we are still in an cooperation with vidaxl, but we are trying to cancel it. Not only that you have to pay extra for every country you are planning to ship. When its time to refund the money, because the quality is very poor, and the customers aren't satisfied, then you have to write 20+ emails to get the money out of their account!! Not only that you can't find a support number, they have several email addresses on the site, but anytime you want to write them, they transfer you to another department. That department on the other hand, doesn't respond. Only if you bomb them with emails. The Chat is quite nice though, but can't do nothing only answer your questions, but can't do anything about it. Whats the point of chatsupport that doesn't support?Long story short - after the 20st email they wrote me back to highly recommend to me that I leave the funds in the account but if we still want to refund the customer we should pay 5 Euro for the payout.I think they don't understand what dropshipping means For this answer I fought since the first week of June, and we still don't got the money. That's absolutely unacceptable behavior for a supplier. Long story short, we now are facing problems with customers, Shopify payments and Paypal, because of their lack of interest and competence. Also the company isn't in Netherlands, that's only to scam customers. All the support contacts are asian descent, so maybe it would be better to go straight to AliExpress or else. Please save your money nerves and credibility and don't plan on working with them. EDIT after response: They did reach out but only gave us the money that belongs to our customers for the refunds, but because the customers had to wait more then one month for a refund we wanted the refund of the monthly subscription too, because they don’t provide the service they advertise for. The business is gone because of their „service“ and we have additional costs because of that. The response of they reached out and found a settlement is not true. We only got the money back that our customers paid for the goods, but why we had to beg for? We are just sick of this and want to move forward. Emails that I wrote in the beginning of June are only now responded to. First they marked our trustpilot review as a fraud - when they realized that this didn‘t worked they posted this generic response. NO - we aren’t satisfied with the provided support. Send us back the monthly subscriptions at least for the timeframe we asked for!!

I have dropshipped orders amounting to more than €12,000 through vidaXL. The prices are far from competitive, and the quality of the products is very poor, often incompletely delivered, leading to numerous complaints. This results not only in a poor customer experience but also in significant time wastage and frustration. They package all products in their own brand packaging, which encourages customers to order directly from vidaXL next time. I still have a balance on my vidaXL account that I wish to withdraw. Despite multiple emails, which they usually respond to quickly, I now receive no response to my request to refund the money. I strongly advise future dropshippers to avoid vidaXL. It brings you nothing; only vidaXL benefits from it.Update 23-6-2024I want to emphasize that I did use the correct email address, dropshipment(at)vidaxl.com. And again like many times before, no response has been received.Attempting to shift blame onto the customer by suggesting I used the wrong address is cowardly. As a professional company, you should strive for better customer service and transparent communication.Unfortunately, your prices are far from competitive, and the quality of the products is consistently poor. Many orders arrive incomplete, leading to numerous complaints, packaging all products in vidaXL’s own brand.I will attach a photo of my immediate follow-up email on your reaction to prove that I did reach out and what youre suggesting about reacting (usually) in 1 working day, no reaction as you can see. If somebody has a question about a financial issue, what is not in your benefit, you’re not replying.You don’t want to pay your customers back is my conclusion, you’re just robbing people in this way. I hope I can warn people in this way, who want to do business with you. Update 6-7-2024After several more emails, still no response. You can see in the following VidaXL reply that they claim they want to help. They requested my details, but haven’t done anything with them. I suspect they asked for these details because if you don’t provide them via Trustpilot, your review gets taken down. this company continuing not following through on promises. If we do not receive a response, we will pursue legal action.

I have been working with VidaXL for 5 years.The opinion is generally good. Not excellent, because there is always room for improvement, but they have shown over time that they work to make things better. We hope for an even better and long-lasting collaboration.

We have worked with VidaXL for several years and until early 2022 the service was pretty good with the exception of the large % or orders that arrive damaged or missing parts. Although frustrating for end users and time consuming they were at least rectified reasonably quickly. Unfortunately as of early 2022 the service deteriorated quite significantly. - Times to dispatch orders increased dramatically sometimes out to 10 days before orders were shipped.Stock control seemed to go completely haywire with the product feed bearing no relation to what was in stock.Customer Service became almost non-existent beyond 'cut and paste' replies that offered no useful information at all. Account managers now 'unavailable' Refunds for returns or replacements no longer processed automatically and require constant chasingNo Parts available for many products so meaning the whole thing has to be returned just because a small part is missing or damaged which is wasteful of everyones time and just adds cost. We hope that things will improve and return to previous standards quickly the service is currently not competitive with other providers of similar services while product range is very similar.

good website and worth to try.The whole process is easy to understand, not complicated at all. The company has been helping a lot too, teaching me a lot of new things about running and promoting my business. It's a useful and great experience overall.we have a great expirence working with VidaXL. The website has all the details required in it so it is easy to work and get answers. The staff is also great at their work with quick response and also solves all the querries and concerns we have. We have a great and wonderful patnership with VidaXL.

i read all reviews of this websites im from pakistan and i Want to start dropshipping in germany so i think this is good for me thankyou

With an impressive product line and a website that is easy to use and user friendly we have a great expirence working with VidaXL. The website has all the details required in it so it is easy to work and get answers. The staff is also great at their work with quick response and also solves all the querries and concerns we have. We have a great and wonderful patnership with VidaXL.

Have been working with VidaXL for about an year now, support is quick and responsive and commitments are kept. Looking forward to continue working with them.

The process with VidaXL is easy and not at all complicated. Their dropshipping academy feature helped me understand the strategies of a dropshipping store better. I loved their product range as it helped me diversify my store listings better.

The whole process is easy to understand, not complicated at all. The company has been helping a lot too, teaching me a lot of new things about running and promoting my business. It's a useful and great experience overall.

In our daily cooperation with vidaxl, most of the process is very pleasant. The whole operation process is also concise, clear and easy to understand,Vidaxl website offers a wide range of products and complete styles. The service of after-sales staff is very careful and agile, which can accurately and efficiently meet most of our requirements and demands. The service response is rapid and the accuracy rate is high. It also solves most of our doubts and puzzles, which effectively reduces our inner worries in our daily work and provides good shelter and support for our after-sales guarantee. The weakness in the United States is the change of price, but due to the influence of product cost, cross-border logistics, inflation, market premium and other factors, this small regret is fully understandable. I hope that in the future work, we can cooperate more happily, do a good job in the cross-border e-commerce business together, and mutual assistance and mutual prosperity.

We have maintained a partnership for years. They are a fair company that does not leave the customer alone with their problems.

shipping logistics is not stable.Recommend account manager Rebecca, nice person and can help you solve the problem.