Is dragonflyshipping.ca Legit?

The delivery driver took the proof of delivery photos, then took my package and left. All while I was inside watching the van waiting for my doorbell or a knock. Customer service was less than helpful, after over 2 hours on hold I was told to wait til after 10pm for redelivery, and call the company I ordered from if it didn't show up. 0.1/10, would not order if I knew they used this carrier

Most pathetic delivery service I've ever encountered. They have delivered two packages for me, and both times delivered them to the wrong address. They proudly take a photograph of someone else's house send it to me. I give them my feedback, but they don't care. I've called them and complained. I was told the driver would be sent back to retrieve my package -- they didn't. So right now, the most recent package is lost and I don't know how to tell Amazon to never use Dragonfly for my packages.

Every single delivery I had by them has been nothing but a headache and absolutely awful service. Nothing but the worst courier ever.

A couple weeks ago my mother in law had a package delivered to my house. She called me saying that I was not home and the driver was on the phone. I was home went outside and he was at the end of my driveway. Checked my Security camera after I came in and no he did not come to my door. For the past 3 days I have got emails on a package.I ordered from Amazon saying that it would be here within three hours. Today I got an email saying that they attempted a delivery And I was not home. I'm a housewife i've been home for 3 days Waiting for this package. Looked over my security footage.Nobody was here all day. There was no attempt made. I will be phone in amazon tomorrow and lodge in a major complaint against this company

This is the worst company ever. their customer service reps and delivery drivers are all liars, They need to be reported as scammers, I think reputable companies such as Amazon need to cancel their contracts with this company, I don't think they will be in business much longer, I have lost wages and business because of the multiple lies and broken promise from them.

My last 4 orders from amazon were all shipped via dragonfly. i received a email for all four saying delivered with no photo. none of them were here. i am at the point that i do not shop amazon anymore

Awful service, awful customer support. Absolutely no use or help at all and I have no idea where my package is.

Dragonfly Shipping Company is ABSOLUTELY TERRIBLE!This is by far the worst company I’ve ever had the misfortune of dealing with. For the SECOND time this week, my packages are late – and it’s not the first time! In fact, this is the SIXTH time they've failed to follow simple delivery instructions, leaving my packages at the wrong address or in completely wrong places.Customer service is completely useless. They have no idea where my packages are or what’s going on, and when I asked for updates, they just blamed warehouse issues. I can't believe they’ve been hired by Amazon; they are seriously dropping the ball. To make matters worse, the drivers are speeding through our community like maniacs. At this rate, someone is going to get hurt!BNI was so much more efficient. Dragonfly Shipping is an absolute disaster, and I would void this company at all costs!

This company has the worst service delivery possible. On three days this month, I've waited for 13-14 hours for someone to show up to pick up a package. I've also called their customer service number - as requested, i left my phone number lured by the promise that my call would be returned "in the order in which it was received". No one called back. Each email they've sent says that "We're on our way to pick up your return" but no one ever shows up nor is there any communication regarding a delay until after their delivery time is closed. I was assured today (day #3) that a driver was "en route" - no one showed up again and I had yet another request to reschedule. This time, I didn't bother. Their website says they have "high levels of consumer and vendor satisfaction rating of 4.6 out of 5...". How?? None ever shows up!! If Amazon continues to use this company for their package delivery and returns, they will also lose the good reputation that Amazon has had. Dragonfly claims "98% On-time deliveries ..." Based on my experience and the other ratings I see on Trustpilot, this number must be a reversal - maybe they meant 2% and 98% no deliveries. Don't use this company if service and follow through matter to you.

They are too lazy to walk to the front door to leave a package. They leave it in clearly visible place so it can easily be stolen.They do not answer their telephone.

MINUS 5 for package pickup/return. Incorrect email messages, including scheduling dates in the past. No time machine to address this failure. FALSE updates saying they are coming within a time range. FALSE updates saying that they are just a big late. NO ARRIVAL AT ALL. Rescheduling at 9pm after forcing me to be home all day and night.

The worse delivery company ever! No wonder they recently changed their name from Intelcom to Dragonfly to try to save their reputation. But that won’t do it if they keep treating customers like crap. Every time they delivered a package to my house in the past year, there was a problem. I wish I could choose to always have Purolator instead! The last straw for me was that they canceled my last Amazon order without even notifying me! I went to track my package when I saw that it was not delivered when they said they would to see that my order was canceled because apparently the package was broken. A normal company would just replace the box and send you your item but not them. They just decided it was easier to cancel a large order with a bunch of stuff I got on sale for Black Friday week so I could just go back and buy it again after the price went up. I’m appalled. Especially after calling Amazon about it and being told that they can’t do anything about this since they’re a third party company. Maybe Amazon should work with reputable partners to start with. I’m not ordering from Amazon anymore until they get rid of this horrible delivery company.

ABSOLUTELY TERRIBLE! I, like many, have cursed about Dragonfly for a few years now, I have also lived in a few different locations and can say "They are Absolutely Terrible Everywhere!" They are: Never reliable, Never on time, Never available for contact. How Amazon can guarantee delivery by such a date and Dragonfly can have it late ALL the time is terrible. Amazon needs to stop dealing with Dragonfly! I will stop dealing with Amazon because of them. How they are still in business, I have no idea. By far the worst courier service I have delt with.

I would give no stars if possible. The company tried to deliver my package at 2100hrs and 2200hrs before I phoned them and requested they deliver it during normal working hours as the delivery address was set up for that because I was out of town. The customer service rep was not very helpful and told me he would take down the instructions but could not guarantee the driver would deliver between 0830 and 1630hrs. The driver finally dropped the package off 1min to closing. They do not seem to care. Who delivers at night?!

Ordered a package and had this message for over a week: "Rest assured that your package is safe and on its way to you, despite running a little behind schedule. Thanks for your patience!"This was supposed to be a two day delivery and the location it is said to be at, for over a week, is only a 15 minute drive from here. There is no button that will get a person on the phone with you. Being left in the dark on this, while waiting for a birthday present for my child, I would not recommend this service to anyone who needs a reliable shipping company.

Dragonfly sucks. Had to do courier delivery of my stuff cus of CanPost strike. My delivery instructions said the hours the delivery site would be open (it's a school)--I get an email after the school is closed saying that it'll be there in three hours and then one that I missed it. I call in, very unhelpful CSA told me that they can't guarantee time of delivery (what sort of bs is that?). So, today, a half hour before school closes, I get the three hour notice. I see this after I'm home. I call back, agent said it's 45 mins from delivery--I told her it's closed no one to get parcels. And she tells me she'll cancel it for today and send it out with the Amazon delivery information I had included, to the driver. I said that this was much better than yesterday--she looked at my account. The CSA from yesterday NEVER ENTERED THE INFORMATION ABOUT OPEN TIMES. I'm hoping this one did--we'll see if i get my delivery tomorrow or not. I don't know how they could stay in business if they can't plan deliveries when places are open.

I never got the package. I get emails saying it was delivered. I even get pictures taken of my front door, but no package is delivered. There is definitely some type of FRAUD going on with this company and it should be looked into.

always late with packages, sorry doesnt cut itamazon needs to get a different currior service

Dragon Fly Delivery Services and other contracted Amazon drivers are legally bound by their contracts to ensure the safe and timely delivery of packages. This includes the responsibility to contact the recipient or leave a suitable delivery slip with a name and address if the delivery cannot be completed directly. Unfortunately, these drivers have been neglecting their duties by refusing to leave their vehicles and abandoning packages outside of apartment buildings, leaving them vulnerable to theft or weather damage. These actions not only violate the terms of their contracts but also the Consumer Contracts Regulations, which state that the retailer is responsible for the condition of goods until they are received by the customer. Despite paying a monthly fee for Amazon Prime Video, subscribers are subjected to subpar content and advertisements, further exacerbating the issue. When a portion of six months' Prime Video fees was requested as compensation, the offer of a one-month discount was inadequate and dismissive of the ongoing service failures.