Is dkny.com Legit?

What a joke of a website.It is 2024! I cannot believe in this day and age we have to deal with this type of service from big corporations! Shien has better customer service than DKNY. I ordered a birthday present for my friend and it still has not arrived and its been over 3 weeks! I live in the UK and they have shipped my order to Inwood, New York and I have no further updates on my order! I have contacted customer services twice with no response and have even messaged on Instagram. I really should have read these reviews before ordering but I just never fathomed a big corporation to treat their customers so badly. It unacceptable! I may have to contact my bank to see if I can get a refund. Such a joke! NEVER ORDERING FROM HERE AGAIN!

If I could I would give them a negative 5. I placed an order on July 12. As of today still don’t have the product and I keep getting told to be patient it’s in its way. When I asked how do I escalate this or file a complaint I’ve been told neither is possible. I’ve requested a refund and no response. Terrible customer service. Would never purchase from the online again

Ordered some tights which took forever to come and when they finally did arrive, they were not the ones I ordered. I have emailed them/left a message through their customer service portal 3 times now asking for either a refund or the correct product but have had no response. So disappointed.

It’s one month Over 100 emails sent No goods received No response to any emails 8k out of pocket My bank says contact merchant I’ve tried n tried they do not respond to anything HELP 😭

Ordered two handags. One came with a scratch on top! I send all items back the same day. Have received confirmation that dkny received my parcel on the 3rd of June but only today on the 12th July I received money back! They also charge for returning delivery even if there was a defect.

Ordered a bag and a dress. The dress never came (they told me it sold out before it could be shipped) and the bag they sent was used. It was clearly a customer return - it was dirty and had no tags. I asked for a replacement and they made me jump through hoops for their error- a waste if my time and money. Will never order from here again.

The service is awful. I ordered a bag and it came wrong color , I immediately sent it back and wrote to support that I do not agree paying shipping costs for return for mistake which I never made , it is their team’s fault of sending wrong item . The refund was received and after one more day (in total it took them 4 days to reply) I received request to send pictures of the item , which was already sent back and received . Ridiculous logic. So I had to pay for return shipping correcting mistake of their horrible unprofessional team. If you have an opportunity, never buy from them

The 29th of march I ordered a Wellenstyn anorak. After three weeks I contacted the customers service, because the item had not arrived till then. They apologized: The parcel had been delivered to a wrong address. They offered me to send the ordered and payed (!!!!) anorak again, this time to the correct address. Today, two months later, the parcel still has not arrived, so that I had to contact the costomer service again to get the tracking number.It showed that the item had been delivered already,which is not true: I have poured my money down the drain. That's fraud and the costomer service is obviously involved: They do NOT help the costomers, just on the contrary. They should all be sued. DKNY are liars and thieves, together with the "customer" service. DO NOT ORDER THERE, PLEASE!

Made a surprise for my beloved one by giving her a bag from this brand. She was delighted, and I was meticulously choosing the appropriate handbag. First and foremost, materials used during the production of these bags are durable and quality. Thus it means the bag can serve several years without losing its commercial form. That's awesome.

CRAPPY service. EVEN PHONED LONG DISTANCE to NYC headoffice &SENT EMAILS to 5 top execs & TOTALLY IGNORED. AND they DON'T SHIP to CANADA?!? Too hard? No IQ? WON'T SHIP TO MY US ADDRESS EITHER, because credit card address is different! HEY, dkny(more like DKng - NO GOOD!) dontcha know how many OTHER corporations can ship to a different address?!?!? WOW, prehistoric & Don't give a CRAP online, by email, voice mail to 5 EXECUTIVES or speaking in person to C/s. DontShopDKnyDontShopDKnyDontShopDKny

If you are located in EUROPE DO NOT buy anything from them!!! They convert into Euro their prices for European customers and it is much more expensive from what is it in Dollar!!! If the crossbody bag is 69$ on their page the same bag in EU will cost 84€ plus shipping cost and probably custom fees and taxes. Unfair selling conditions for the trinkets branded USA made in China

Terrible experience with this firm. Was not allowed to cancel my order, had to pay for shipping and was refunded half of what I have paid for the order. Stay away

Do Not order from this company. Still haven't received my order. Customer Service is trash

DKNY uses substandard thread to hem their towels. When contacted about this they asked me to jump through hoops. After going back and forth with continued hoop jumping, they said to take the towels back to the store. By the way, I'm pretty sure DKNY does not even see the complaints. The complaints go to a third party and that third party just jerks customers around. Very shoddy service. I highly recommend NOT purchasing DKNY merchandise.

You’d think a well known brand would offer at least reasonable customer service right? WRONG!They will take your money, partially cancel your order and take their time refunding the difference. Very slow unhelpful response from customer service.Eventually got a refund but not impressed at all with the service - not even an apology given.

I had a rose coloured dkny watch bought for me just over 3 years ago, but have only worn it around 8/9 times. I have taken great care of it, taking it off when washing my hands etc, but the rose colour has now come off the sides of the watch, leaving the underlying gold colour. This obviously not match the strap & therefore looks horrible. I have emailed and messaged deny 3 times about this problem, but have not received any type of acknowledgement or reply. Not happy with the watch or dkny's lack of customer services. Will not be recommending them for sure.

After placing our comments on Trust Pilot and sending an email to DKNY , the customer services manager, Charlotte and her team investigated our complaint and fully refunded our purchase plus postage. This has restored our confidence in the brand DKNY and in its sales staff at Bicester ( Oxford). Thank you.

I made an order and did not receive it. None of my emails were answered. Is it a fraud and not official website?

DON’T WASTE YOUR TIME! I wish I read these reviews before I placed an ordered but unfortunately I didn’t and now the exact same thing has happened to me! I placed an order on 13th July, didn’t receive any tracking info so I emailed 4 different email accounts and I finally got a response today on 25th July saying my order is being cancelled due to “processing error”!! The items I ordered are still available and in stock on their website so I have no idea what the processing error is?!They’ve said they will process a refund for me however I’ve also opened a case with PayPal (thank god I paid via them!!) Please don’t make the same mistake I did by ordering with DKNY!!

Don't waste yoir time ordering from here! Very disappointing. I'm still waiting for my FedEx order 1 month on, my emails are not being responded to sufficiently and there is absolutely no indication of when my items will be delivered. Go for a reputable brand e.g marc jacobs