Is dermavel.com Legit?

I wish this was a review of the actual pen product, but it’s the fact that I ordered on July 20, expected ship date was August 15. It is now September 29, and still no update. I’ve been assure the order is coming but the ship date keeps getting pushed back.

Got the plasma pen after nearly 2 months after ordering it . Customer service contact provided is for namesake . No one answers any queries , you are forced to believe you have been scammed after so many unanswered queries about your order . I am yet to try the product , but I would still rate it one star provided the absolutely non existent customer service !

The device did not work when it arrived. They then asked me to fully charge it and follow a set of instructions, which is when I realised the charger could not even be inserted into the device. Then they couldn’t view the videos I shared to show the issue and then required I upload the video into the cloud. After all this, now they’re saying it’s been too long but it’s because they send broken devices and then waste your time long enough to deny you a replacement or refund. Avoid.

Still not received my order - DV12414UK, emailed half a dozen times with out reply disgrace. going to file a claim with my bank to retrieve my money back from these scam artists, do not order from this company you will not receive goods!

I purchased my pen about a month and 1/2 ago and last Saturday I finally had time to prep, charge and get it done. All lights work but the actual pen does not turn on! Grrrr, I sent a message on their site and STILL have not heard anything back, or even an automated message stating they got my email. I bought this because my step daughter swears by this product and I trust her. Please, I hope I haven’t wasted $100.

Chose one star because zero stars was not an option. I tried to use this product multiple times on sunspots on my legs. My pen turned on but the treatments were painful and ineffective. The spots I treated are now actually darker than before. DO NOT BUY THIS PRODUCT UNTIL YOU HAVE READ THE 90-DAY RETURN POLICY. It requires multiple, repetitive treatment attempts on the same area documented by before-and-after DATE-STAMPED photos (which may require the downloading of a special photo app on your phone).

I’ve been messaging dermavel for 3 weeks,only getting a few replies at first,since then nothing, I want to return my unopened unused product but this seems to be to much to ask even after sending proof of the item still being sealed. I’m hoping by having to write this review which I didn’t want to do I will now get a reply

TERRIBLE CUSTOMER SERVICE!!! I ordered a pen, decided to go another route, never opened the package. Emailed them that I’d like to send it back. They responded promptly with all the info I needed to send it back. Spent $15 on shipping, which I expected. They’ve had it back since June7th. They absolutely will not respond to any of my emails. Not sure what else I can do. They owe me $129.

I’m satisfied w my Dermavel, It performed perfectly, and is easy to use. I have removed keratosis and skin tags, without any discomfort or scarring. There are videos available that demonstrate how to use it, and which needle is appropriate. It paid for itself with my first use- would have cost 3x what I paid for it if I had gone to my dermatologist!

Even though your company sent an email indicating that my package had been delivered--it never arrived. I have been trying to work with Emily at Customer Service, but she has not responded to my email. I cannot find a phone number to speak to someone for assistance. You product maybe great but your customer service needs to be improved.

The device does not come with any information on how to do any of the procedures. It should come with a complete, detailed guide on how to work the device on a wide variety of skin issues. How are you supposed to know how to do this without burning yourself? I went on Youtube, but it is truly bad customer service to not give people a comprehensive guide. Even Youtube lacks substance in terms of effectively using the device.

Terrific unit. I wasn't sure what to expect when it arrived. Impressive finish and plenty of tips plus I ordered extra since I had ordered two Dermavel's I figured one would get pilfered if I was able to remove a large skin tag in a conspicuous place on a big dog. I've used it on other places without any numbing cream and it seems to work great. The next couple of weeks should be a good indicator as to how it performs.

Received the item. It never completed charging, it never turned on. After searching online for help, I found dozens of people who had the same experience and were forced to have "new" units sent over and over instead of getting their money back.I'm going to chalk this one up to being scammed and do my research better next time.

I used the pen to remove some flat beauty marks a couple of days ago and they are starting to scab now. Looks like the beauty marks will scab off after about a week or so. My recommendation is to start with a lower setting and MAKE SURE you tilt the pen so you’re not accidentally digging into your skin and burning a hole like I did.

Dermavel arrived promptly, packaged securely. Dermavel worked wonderful, as a physician, it worked well and cleared up spots without difficulty. Minor sting with higher settings, well worth it.It was so good, I bought two more.Not even one disappointment.Robert A Richardson, MD

Your company is doing great. My order was uneventful. It arrived a bit early and in perfect condition, and I am now beginning to address my dark spots. I am a 74 year old retired Chemistry professor, and I have age spots in different places. So I will systematically erase them with this wonderful product. I will let you know what my results are after addressing the first 3 spots on my arm. Regards

Worst customer experience . Did not get full refund even after sending unused product . Seller requested for photo to see if the product unused and denied full refund stating the package is opened . And no response from the help desk

I am very impressed with this skin care tool!! I used it on skin tags and some large, thick, seborrheic keratoses and within four days, the scabs were almost gone leaving smooth skin!! This Dermavel is well worth the cost and the great thing is that you can do this in the privacy of your own home. Being an esthetician, I was skeptical about Dermavel, but now I totally believe in its effectiveness and it really is painless. Thank you to the makers of this great product!

I am absolutely thrilled with my Dermavel. It functions exactly as promised, and while there's a slight learning curve, it's completely worth it given the remarkable results. Plus, the customer support has been outstanding.Thank you!

I love the product not only remove skin tags, but also helped with varicose veins and mole removal. One of my favorite things about this product versus the others is there are nine intensity settings some others just have 1 two or three.