Is cyta.com.cy Legit?

Six months ago I made a Top up payment, in the usual way, using MyCyta app for my mobile phone. The payment was taken but my phone was not credited. I have been chasing for six months to get a refund and each time I get the same repeated response of 'we'll have a look at your complaint and call you back' SIX MONTHS same response. NOT WHAT I EXPECTED FROM CYTA!

ONE OF THE WORST!!WORST customer support and live chat. and even their website is not friendly user. I did top-up my account and they deducted a lot from it with it renew it 'automatically' although there's enough balance, instead they kept deducting from it and when I reached out to the live chat the customer support barley speaks English to understand what I need and keep me without answer for 15 mins saying that he will direct me to billing support

I have just bought an E-Sim online. I can honestly say I have never experienced anything as bad as this. It took 3 credit cards before I could complete the purchase. I then received an email with a QR code that could not be read. I tried to enter the information manually but it came back with error messages. I tried the live chat and got no response. The online form doesn't allow me to input my UK number. It comes back with an error message of invalid description but doesn't say what the problem is. I have worked in technology for 40 years and it is baffling how it is so difficult to set this up properly. Why is this so? It is unbelievably frustrating. It is as though amateurs have developed the system. I could teach a team of three year olds to do better than this. Simply unacceptable.

Cancelling the service took ages... and months later they sent me a bill for not returning the modem eventhough it was returned and verified in the store. Staff in unfriendly and refuse to solve the situation. Not recommended. The fact that they took months before getting back to me with the invoice shows how badly and unprofessional they are.

10 years that I used cyta mobile and cyta Vision go when abroad to watch matches. I don’t honestly believe there is any worse service. 10-20 years behind when it comes to apps and their customer service is s 😬

Terrible customer service. The agents are rude and misinform you constantly. I was hung up on 3 times and refused to be spoken to. I chatted multiple advisors and was informed I was on the waiting list for fiber optics, even had two people at separate times come round to install outside my house (no others on the street were done) only to now be told (months later) that I am not on any waiting list at all! I even have screenshotted proof of agents telling me I am on the list. Absolutely terrible. Will be cancelling and going to Epic! I ended up emailing a complaint only to be told “thanks for your email and we apologise for any inconvenience “ that is it?! Absolutely terrible. Avoid at all costs!

Got internet for my elderly mum. Cyta was the best company I’ve dealt with. Ever !They turned up on time and customer service was excellent. In the router box an adapter was missing and a gentleman from Cyta got in his car and posted in our letterbox within a couple of hours. Then we get a phone call to check everything was working fine. What other company would do that. None. Highly recommend and thanks for a fantastic service.

broken itemsunprofesionallyuseless employees bad service, unfriendly, i wish i never went in their shop for buying a phone, that was broken as well. bad bad customer service !!!!

I have ordered IPhone 13 mini from cyta.com.cy at Saturday morning 24.09.22 and pay full price on website, now Monday evening 26.09.22, they didn’t call or change status of my order - in Livechat I have been told to wait because they probably have a lot of orders. Livechat manager didn’t check anything and told me that if I wanted my order immediately then I should go to physical store and buy device there. It’s rude and 100% unhelpful, and I still do not know when I can get my already paid order. I know only that their Livechat is can’t help me at all.

Purchased a new phone from cyta, 11 days later phone stopped workingReturned phone to cyta but they would not replace item.They sent it away for checking , wanted my Apple ID and password , I did not give this, what’s the use of passwords if you have to give them to a total strangerPhone is on its way back to me still not workingPoor company to deal with

Petros from the tech team was very helpful throughout the connection process. A problem turned solution.

Awful company.