Is cyrusher.com Legit?

Great bike but customer service is awful no real effort to solve my issue, more interested in selling parts I don’t need, no one listens no one wants to help …

I have a Cyrusher XF900 and I have to say it is one heck of an ebike. I have close to 3,000 miles on mine and not had a single problem with the bike. People stop me all the time to ask about the bike because it is so big and cool looking. If you are taller than 6' then this is the bike for you. I highly recommend it

This is my second XF900 from them but what a job I had getting a full refund after 2 faulty motors in 2 months with the first one. When i got the second one i upgraded everything but the frame handlebars and stand everything else was replaced at a cost. It's a long story to type but honestly DON'T buy any of they're bikes as they are nothing but cheap and nasty parts and trying to get you're problem sorted is harder than trying to do the Rubix Cube but a lovely looking bike. But stay clear of Cyrusher and Especially Fiona the global manager who once they have your money you will have some amount of hassle for a full refund to return your bike, but no problem with replacement parts as they are not as expensive to ship. But to get it done in the UK as they're illegal and no shop will look at them, Maybe parts but will definitely not touch the electric side of it. 100% in Aberdeen anyway and if you can it costs a fortune. Better looking on AliBaba website and enquire about what you like as sort out a deal for yourself as there are far better and cheaper ones. Just enquire and remember the shipping taxes duty costs. I always as fo the price it cost from them to your door. No hassle, just an enquiry and make your own mind up as there are many duel motor ones as well. Cyrusher is just a name and not a very good one at that. How they are giving them 5 stars is beyond me. I've bought 2 XF900 off them, the first one the motor went twice in 2 months after accepting replacements the first time but as I said its a long story. I had to get a friend to buy me a second one as the wouldn't sell me one, well Fiona did and told to shop elsewhere, some cheek for a global sales manager eh! The second one, the front air suspension seal cracked and I could not go through the trouble I had to get a refund the first time. So I'm just doing it myself as its far less trouble to worry about. Either believe the 5 stars or this one and let me know after a month or 2 if you don't have a problem before that. That are on the Cyrusher owners Facebook page which is outwith the company but they still troll through it and add or delete comments or feedback that they deem inappropriate towards them. I've another story about that but again it's too long to type. This is an optional post not mandatory so you do what you think is in your best interests. I must say that the most problematic bike is the XF900 sadly. I can't post on behalf of any other size of bike but definitely on the XF900 100% True.💜🚴🏴󠁧󠁢󠁳󠁣󠁴󠁿

This is my chance to let everyone know about this company. I bought an ebike XF900 from them on the 13th of July for £2500, it is a fantastic looking bike. I received it from China at the beginning of August roughly. They were ever so nice to deal with and I couldn't have praised them high enough. But around 3 weeks down the line the motor on the back wheel went, so I contacted Cyrusher.com about this problem and in hindsight I should never have accepted replacement parts, A new Motor, Controller,Cassette,Chain wheel and LCD display especially at that cost, but anyway Fiona was all lovely and polite and I accepted the parts but because the bikes are illegal in this country because of the speed 28mph and in this country the maximum is 15.5mph and also because it had a throttle no shop was willing to repair it because it was illegal. Eventually I got a self employed lad to repair it for me and Cyrusher said that they would cover the cost but I eventually had to contact PayPal to receive the £150 it cost me. So I contacted them again and they must have received a confirmation from PayPal as Fiona said that she would refund me but I'd have to close the PayPal dispute first, so I did that and informed them that I'd closed the dispute and true to there word they refunded me the £150. So that was great especially managing to get someone to repair it for me and going fine, but honestly, around a month later the motor went again and the bike was no use without it, So once again I contacted Cyrusher about this happening again and they expected me to accept replacements again, but this time I refused to accept them and from this point onwards I had nothing but grief. So I again had to contact PayPal but only to learn that because I had opened a case against them and closed it, I could not reopen another case against them to my dismay as I never knew this as I've never had to do this before. So please anyone dealing with a complaint against whoever, Once you close it you CANNOT reopen it. So they requested that I repackage it securely and return the bike to them and I would recieve a refund when they received it. So they received the ebike back which was fine, until they said that the bike was working perfectly well, but luckily I took a screenshot of every message and 4 mp3 clips of the noise it was making but according to them it was fine and this was after sending them the 4 noise recordings and it sounded like a tractor to be honest but they insisted it was fine. But PayPal were very nice to me regarding what steps to raise against them to recover my money. Firstly I had to contact my card issuer which was nationwide and they took my case over and refunded me the £2500 immediately so I wasn't out of pocket which was ever so nice of them but stated that if they were unsuccessful the funds would have to be refunded back to them, which was perfectly fine by me. So they removed the burden off my back and investigated the case on my behalf. This was around the end of August maybe a week later. So I kept in touch and updated them with any new evidence that would help them resolve this matter. Then I was informed by the bank that they weren't prepared to refund me but that they would appeal the decision. So I took it to another level and contacted the Police action fraud squad and registered on there website but never mentioned anything. But I just took a screenshot of the site after registering and posted it to Cyrusher via there chat on the Sunday, which must have rattled them as on the Monday I received a message saying that I would be refunded, So I contacted my bank to inform them of this but they had no confirmation of this, then I received another message saying they were waiting for there manager to return to office to confirm this.Then I unexpectedly recieved message from my bank saying that they had finally refunded me. So I contacted my bank to confirm this and was delighted to here from them that the case was now officially closed in my favour. After what seemed an eternity for me as I also suffer from mental health problems and it caused me unneeded stress and anxiety problems. I tried to speak kindly to there global manager Fiona who is still very young but was completely ignored as her status said online. So I left her a message stating that she was still young and would learn how to treat customers with dignity and respect once she grew up. So after reading all this I would definitely not by any means recommend this Cyrusher.com and especially what they class as a global sales manager to anyone interested in buying an ebike from them as it no problems buying but it's an absolute disgrace and there attitude changes with regards returning faulty goods. Stay well clear, and the lad who repaired my bike told me that there Bafang motors they use are nothing but trouble which explains my problems to a T ⚠️