Is culturekings.co.nz Legit?

All Sales Teams greeted with happy smiles as we walked in - Halle at the Service Desk at Sylvia Park Auckland New Zealand was absolutely Brilliant - she was Professional, friendly and asked the right questions to ensure I got what I was looking for. She is bright bubbly and an Asset to Culture Kings

If you live in New Zealand – Do not buy ONLINE,What a disappointing waste of time and the worst customer experience I’ve encountered. On 11th November, I placed an online order for two pairs of Jordan Air shoes in size 13 as a Christmas and birthday gift. However, on Wednesday, 13th November, I realised I had mistakenly ordered the wrong size. I promptly called the team to explain the situation, and I was advised to reorder the shoes in size 12 online and that I would be refunded for the size 13 shoes once they arrived. This has not been the case at all. I am now seven emails deep with customer service, who is offering me either a gift voucher in exchange for the shoes or the option to send the shoes back to Australia for a refund—which will take weeks. Save yourself the headache. This company is going out of its way to make it as difficult as possible for me to get a refund, even for an item I’ve already reordered in the correct size from them. DO NOT ORDER ONLINE FROM CULTURE KINGS IF YOU LIVE IN NEW ZEALAND.

I love their customer service in-store, friendly and good at recommending items when I have no clue what's trending or if an item I want is not in stock! Their online store is all right but, the sizing sometimes is a struggle best to be in-store, but some items online are not store... Overall a good place to shopPros- Good Streetwear brands- A lot of shoe options- Good customer service - Cool Shoe claw machine heheCons- Limited store branch in NZ (only one... 😭)- Music is too loud in the store, couldn't hear the worker- Some of the clothing is limited and online only

Bought a pair of shoes and decided to return them the next day as my partner didn’t like them. They said we couldn’t get a refund and had to have store credit or exchange. He didn’t like anything they stocked. So took a store credit only to be told the credit couldn’t be put against a name and email or phone number and the physical card had to be used which means we have to treat it like cash. The stupidest policy. And we can’t use it online. What happens if there’s a shoe that’s sold online only? If we didn’t take the store credit I’d never shop here ever againAccidentally posted on Aus reviews. Bought in Sylvia park. Got an email from M Shears over a month ago to sort out and still no response.

Customer service ,what a joke. Give you the run around. It's bad enough they mark up their prices ,& then have a fake sale . They sent my parcel to a city that I don't live in . Never got a reply back, just a link that I couldn't use , as it was from a different country . Not bloody helpful at all

I order two t shirts and a hoodie 7 days ago and have had no reply from them and have emailed but no reply don’t order from them absolute scamAnd I would really like my clothes shipped

What a horrible experience1. I ordered a hat and I paid extra to have it shipped 2-3 days. It came after a week. Fine, as I understand things happen. 2. I opened the box and it was the WRONG order. Like literally the hat they shipped me wasn’t even remotely close to what I paid for. Still, I’m like ok, sometimes things get mixed up. 3. I contact customer service and it’s a complete nightmare. They keep passing my claim along to different people, I followed everything I was told in order to get a refund. I even said I’ll pay myself to ship the item back. I just want what I ordered. 4. It’s been a week and it’s still not solved. I’ve contacted them AGAIN asking for a refund instead because at this point I don’t even want the hat anymore. And the hat they sent me was ugly so it’s not even worth keeping for what I paid for the one I wanted. NEVER AGAIN.

If there was an option to give zero stars, Culture Kings would be the prime candidate. My experience with their customer service has been nothing short of a complete and utter nightmare. I reached out to them for a simple request: to ship my order to Bulgaria, which they assured me was possible. But in a turn of events that feels like a bad joke, my order ended up being sent to Miami — a place I have no connection to.The horror began when I tried to rectify this egregious mistake. Culture Kings' customer support might as well be a ghost service because all my urgent emails and messages might have gone into a black hole. Their response time is atrociously slow, and when they do find the time to grace you with a reply, it's nothing but unhelpful, templated responses that do nothing to address the situation at hand.But it gets worse. Not only did they fail to correct the delivery address, but they also left me completely in the lurch, ignoring my pleas for help. The lack of accountability is staggering. It's as if once they have your money, you cease to exist for them. Their support is an illusion, a faint promise of help that never materializes.I have been patient, I have been persistent, but Culture Kings has been consistently appalling. They've transformed online shopping from a convenience into a convoluted catastrophe. Their disregard for customer satisfaction is blatant, and their incompetency is on full display.To anyone considering shopping with Culture Kings: run the other way. Save your money, save your time, and spare yourself from the inevitable frustration that comes with dealing with this company. They're not just a letdown; they're a masterclass in how to be the worst. Culture Kings is not just dropping the ball; they're throwing it into the abyss of customer service failures.Do yourself a favor and find a retailer that respects its customers and understands the basics of e-commerce. Culture Kings clearly doesn't. Scammers is a term I don't use lightly, but how else can you describe a company that takes your money and offers you a headache in return?

Worst place to order from, any time I’ve placed an order they cancel my order immediately, I contact support and they don’t have an answer is to why my order was cancelled, I will never support a business like this

Everything went smoothly and super fast delivering.