Is cosmiquestudio.com Legit?

My package from cosmique studios was lost (which is nobody’s fault), however, the customer service was very bad. It has been two months and I have not yet received a refund, and it takes customer service about two weeks on average to get back to me.

I recently purchased 3 items from Cosmique Studio and never received any order confirmation even though the payment transaction is completed. I’ve tried emailing them and received a “Failure Notice” because my emails can’t get through to them, apparently. I’ve tried calling them and no one will answer the phone. At this point, I don’t even know how to go about getting a refund.

Was really excited about getting a few sweaters but the more I looked into the website the more I feel wary of them. More than a few items they sell are blatent rip offs of Lirika Matoshi's, Missguided, Nasty Gal and other vintage or high end brands so I would keep that in mind before buying.

I ordered a number of items for my daughter and nieces for Xmas. The parcels arrived in squashed up packaging, all sent separately which is ridiculous and am still waiting on one. The actual products (oversized sweatshirts) are way off size wise - way too small. They are poor quality and look cheap and nasty. Really disappointed. Tried to return but it's not an opion. This is not made clear at all.Steer clear!

The customer service is good and shipping time was fine but the clothes are horrible I got a very thin long sleeve shirt when it looked like an oversized sweater on the site, the pants are basically made of plastic and were super short on me and I´m 5´4 my other sweater had a hole in the bottom still have one item left and I´m not excited about it. Do not buy from this store pricey for trash.

Unfortunately my package was lost and I never received it. But by the help of Olivia from CosmoStudios I got a refund. Her communication with me was very consistent and clear the whole way through. Thank you Olivia.

My daughter loves her shoes. There was a bit of confusion with delivery but considering the current context it’s completely acceptable. Great feedback, help and support from Caitlyn. Amazing kindness. Will definitely shop there again especially with 2 preteen and teenage Daughters who love their style. Thank you!

It is wonderful stopping at Cosmique, Their clothes are very unique, beautiful and creative. I just love their website.Olivia, the wonderful young lady in charge is great. She answers your questions immediately and looks for solutions for you if you are having a problem. Olivia is very resourceful and also extremely sweet. Don’t forget to shop at CosmiqueYou will not regret it.

I had ordered a few items from Cosmique and two arrived but the last never arrived. When I reached out to Cosmique they were very helpful (especially Caitlyn) and let me know that they weren’t sure what happened to the package (got lost somewhere with a carrier) so Caitlyn gave me credit to use again on the website to order the item again. They’re great with customer service and respond very quickly!

Shopping at Cosmique for my daughter from New Zealand as the clothes are different! She loves them. I am not sure why but delivery to New Zealand was crazily slow - clothes ordered from the UK ad USA at the same time arrived weeks earlier. However, the customer service and check in was truly excellent from Olivia! I would shop again but not with a deadline!

We are so happy with our experience at Cosmique. The skirt my daughter ordered is darling and she absolutely loves it! When the skirt arrived, we discovered that it was a size too small. Olivia solved our problem immediately! She was quick, polite, and super sweet! A new skirt is already on its way! I can not say enough about this company and about it's wonderful customer service!

Its made me happy that my favorite aesthetic style store has good reviews here. I ordered 2 shirts from the cosmique studio last week. I am completely satisfied with my order. 100% ADVISE!

**Update (3/8/21): Changing my rating from 1 star to 3. I received an email from customer service based on this review (I should've emailed them first). I had already gotten rid of my item but I sent pictures of it and Olivia agreed that the product was not the quality that it should be. It was too late to return the item for a refund but she offered me store credit for the value of my item. I can see why there are such good things said about the customer service, they are very helpful and communicative. I will update this again once I receive another product.(1/20/21) So disappointing, maybe a scam?Ordered a sweater that just came in the mail nearly a month after ordering and it looks NOTHING like the picture. The quality is so bad and it smells terrible. I wrote a review on their site but as it's negative I doubt they'll put it up. Be very careful buying from here! They don't accept returns unless the product is damaged so now I'm stuck with it and I can't get my money back.

Cosmique is a great business to shop with they stand by their products and their customer service is truly customer focused. We recently purchased an item and the sizing was not exactly what my teen daughter was hoping for. Without a blink Cosmique exchanged the item for the size my daughter was really hoping for. The item is of great quality and looks just as it did in the picture. We are both thrilled with the purchased item and the customer service Cosmique provided. We will not only shop with them again but will absolutely refer friends to this friendly and stylish business. Many, many thanks Cosmique! Gainesville, Florida, USA

I really didn't expect to get such good service. While ordering the product, I was hesitant because it was just one size option, but before I bought it, Sophia helped me a lot, and she returned my e-mails in a short time. Thank you so much for helping me. I really like the set, it suits me very well. Some parts look bad just because I have a little belly and this set showed my belly 😅 The product is soft and the fabric quality is perfect. I will definitely shop again. You are super Cosmique Studio team! 💕

Omg! Cosmique Studios is the dream! I absolutely love all their products. It's amazing - if you're aesthetic and want to find somewhere to shop, c h o o s e Cosmique Studios x!

I ordered a backpack that wasn't delivered. I chased after a month and was told it was out of stock and am so far being denied my money back. This is disgusting.

Let me just say there was a lot of confusion with my order. Emails said I’d received one package and another on the way. It was the complete opposite. The person I want to brag on is Caitlyn. She was prompt in answering all emails. The shirt I ordered actually came from Thailand and was not the quality I’d hoped for. It would be helpful to speak to a person on the phone but I had a hard time finding a number.

I ordered a size too small and Olivia is getting the job done very quickly! She is responding super fast and professionally; I will have my bigger size ASAP. Looking forward to shopping here more.

feel scammed. I can not follow my product on the link I received. when I read it says that it was "not found" you get no information about your order.