Is canon.com.au Legit?

I'm a professional photographer and recently sent my 2 year old 6Dmii to Canon Australia in Sydney, via JB Hi fi (the camera was under a full 5 year warranty), as the LCD screen had stopped functioning. The camera was never damaged, dropped, and externally it was in perfect condition. To my horror, the Canon repair staff damaged the AF on button with what appeared to be a screwdriver slash and blamed me. Then, when they couldn't blame me, they blamed staff at JB Hi Fi. They claimed a tiny spilt across the AF on button, was due to it being dropped by me, or staff who packed and sent it. If it had a spilt, prior to sending the camera, staff at JB and myself, would have seen and documented this. A screwdriver-sized split across the AF on button, would be hard to do via dropping, as this part of the camera doesn't connect with the ground if it were dropped. Also, this wouldn't have caused the LCD screen to completely malfunction. So, JB staff were blamed and forced to pay for it (over $500). When my camera was returned from Canon repairs, they had replaced the entire front with a second hand shell. It is worn and looks dreadful, very much unlike the casing it was prior to repair; it isn't black now, it's grey from use, and certainly not my casing. Thanks for nothing Canon. I'll be buying Nikon or Sony from now on.

PIXMA printer is crap.Just wasted 2 hours trying to get it to print but it keeps on getting hooked on error 2116. I thought I upgraded from my Epson - yeah it was cheap but the Canon was expensive with the same kind of cheap crap settings and complicated stuff that's impossible to trouble shoot. ARRGGGHHH if I could ring someones neck now I would. This is pathetic, feels like a scam - sell crappy printers using Canon camera brand name.I will never buy another Canon product and will discourage anybody I know from doing so.

If I could give less than 1* I would - less than one monthd old printer broken - hours on the phone, videos/photos taken - told I would receive a refund letter within 24-48 hours - nothing. Just called again to be told there is a 'system upgrade' taking place and that I will receive my letter in 2+ weeks! Staff on the phone are abrupt and dismissive. Once I get my refund I will never buy another Canon product again!

Canon Pixma Home Office TR4660.Poor quality printingI bought this printer about 2 weeks ago. It is by far the worst printer I have owned in approximately 40 years of using computers and printers. The colour prints (on plain and photo paper) lack density and appear faded and have no clarity. There does not appear to be a feature to adjust the darkness or lightness of your prints. I would think twice about buying this printer if colour printing is important to you. I contacted Canon who advised me to only use Canon Photo paper for photos.

If I could put minus 100 I would. Absoloutely disgusting and unprofessional customer service. I was tricked by Judy in customer service to disabling my wifi on my devices by downloading a cannon app that would allow to print only when offline because they couldnt get my printer online. Spent 3.5 hours on the phone to canon and then optus to get my wifi back. I will never buy another Canon product ever

I have purchased a new Canon printer and followed the stepsto set it up. The provided link to follow is hacked to scam purchasers.After sending no less than 6 emails to Canon still no contact has been received. My recommendation is buy another brand

The rubber dust cover for the USB connection (to my computer) on my Canon IXUS 180 camera has deteriorated and broken. Asked where I can get a replacement and what is the part name. Was told "no replacement and we will sell you a new one, that is your only option". To scrap a perfectly good camera because of a design fault with no function but to stop dust entering the camera body is like changing your car because the ash-tray is full. Why does Canon want to add to land-fill by producing products that fail for trivial reasons?

The customer service is simply non existent - on the website they tell you to raise a support ticket in order to find a service provider and promising response in 4-6 business days... It's been a month so far X)

Was recommended to buy Canon iP110 portable printer - it's crap, won't work without both colour and b/w cartridges. Nearly 12 months old it stopped working. Five calls to Canon 5 - twice cut off after waiting on hold for over 30 mins, finally got through after 43 minutes of "we will be with you shortly." Three promised return calls from support, (the first guy was so rude), finally I threatened with Fair Trading, guy rang but was extremely rude to the point I told him to speak to me nicely or I would report him. he blamed Telstra on the problem, which it isn't. Never buy from them again.

I have had at least 8 x Canon MB 5460 printers They end up showing an error 5105 after about 2 or 3 months and there is nothing one can do to remove this So they send me a replacement printer It is very difficult when you are trying to run a business

Without doubt the worst business product we have ever purchased. If zero stars was an option we would have done that. We bought a printer that DOES NOT WORK. It's garbage - threw it in the bin and bought a real product to keep out business running smoothly. The customer "service" was appalling. Clunky printer, terrible interface, terrible reliability.

Unethical & unprofessional - I purchased 2x Canon Maxify 7060 printers 1 1/2 years ago and have had problems with the print heads blocking and having to waste loads of ink running deep cleans. When requesting support from Canon, I was totally fobbed off to the point they would keep coming up with new requests for information on the printer or evidence the printer was not working correctly. Would not read the original correspondence all as a ploy to frustrate the customer in the hope they bugger off. We found later that a $1200 printer in Australia only has a 12-month warranty, and due to this, we were treated in the "out-of-warranty way." In the USA and New Zealand, these printers come with 3 years. Canon Australia - not cool - I will forward a complaint to Fair Trading in the hope they fix the warranty in Australia. You can't sell a printer for $1200 and only give 12 months warranty.

I purchased this printer from office-works.The add was appealing . I thought I plugged and print wirelessly. several attempts I couldn't solve and print. Call center is unable to answer, online support is absolute rubbish. stay away from cannon products.

I was having a lot of trouble connecting my camera to the internet and also to cannon connect app. After 2 days getting frustrated and annoyed I decided to call Cannon. My experience was nothing short of excellence. Nikko looked after me with such patience and his excellent knowledge. Thank you Nikko.

My camera is quite old but I needed a part replaced. I reached out to canon and they told me the part and potentially where to get it but couldn't actually give me the part which was frustrating. I managed to get one from a local camera store who were amazing

I love canon products - extremely reliable for me. My last printer/scanner is 10 years old and still going. My next printer will be a Canon. Same with cameras. Shame about the other two reviews - hope Canon takes note.

I bought a Canon Printer and have not been able to get it to work since I bought it. I bought Canon ink because it came with empty color cartridge. Still did not work. I have been back and forwards to Canon by email and no help what so ever. Can not get a refund even though still under warranty. So completely disgusted.

On 5/12/2022 I purchased and installed a new Canon printer. Unknown to me, there was a scam involving new printer customers at the time. Canon was definitely aware of this scam and they produced a report entitled "How to Protect Yourself from Printer Set up Cybercrime" dated 28th April, 2021. Basically, Canon customers setting up their new printer are directed to a fake Canon printer set up URL. I was scammed out of $250. Canon state that they will support customers who become affected by this criminal cyber activity. I reported my experience on 5/12/22 and got no response. I called Canon again on about 10/1/23 and was told that the case had been referred to management. I called again on 3/4/2023 and got the same response. I called again on 8/5/2023 and was told that a manager had called my mobile in early April but got no answer. Possible but unlikely as there wasn't any message left and no unknown callers had rung me either. On 11/10/2023 I called yet again to be told exactly the same stuff I was told earlier in 2023. And you guessed it, the case would be upgraded and somebody will call or email me. It is obvious that Canon doesn't give a hoot about printer customers. There is nothing wrong with the printer, it works just fine, it's just that Canon's customer service is non-existent so far, worthless in fact. I know that I am not the only Canon user who has experienced this scam and has waited about 10 months for some sort of contact and some sort of help from Canon.

I asked about a brand new printer cartridge that printed less that 100 pages, sent about 10 emails back and forth with Canon asking for pictures of the cartridge, what sort of paper I used, what printer model I had etc only to be told I should probably buy a different printer.

This printer has had very little use in 2.5 years and now when I turn it on, I get error code B200 which means the print head is broken. Not only that, but it will not even allow me to scan or fax which does not require the print head! Complete waste of money! I've tried all the possible fixes online, all to no avail.