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Recently purchased a LG refrigerator from CAS, our salesman Saqib showed us a few models before we decided and he was a pleasure to deal with. When the fridge was delivered it was noticed the sides had been marked up during shipping. Cosmetic only but still it was irritating. I was put in touch with a customer service representative Yoven and we negotiated a discount which we were very happy with. This is our second purchase thru CAS and as before it was excellent!!

Great & quick intervention Thank you so much for Treshna who helped quickly and compassionately with financial concerns, who help solve return./exchange form of my fridge that did not fit the reserved space. I greatly appreciate the kindness and thoughtfullness of Treshna . May you be blessed for your compassion and professionalism.

Worst return experience I ever encountered.The lies and roadblocks also restocking fee will take years off your patience as well cause you to start distrusting retailers.Stay away for your own sanity.The store where the customer is treated like a crook.You have been forewarned

Spoke with Sheshna this morning regarding my order for a new refrigerator. She was great to deal with and gave me all the details I required for the delivery of said item.

The after sales department (Paul and Treshna) were amazing! They took care of our defective appliances quickly and did a thorough job making sure we received replacement items in a timely manner.

I was unable to chat with sales online until I used another computer to talk to them. I realized that the previous salesperson had blocked me for no reason.CAS replied saying the salesperson had just disconnected, that's not true. In reality, the salesperson had banned my IP address. I had to use another computer to continue. Once I chatted with another salesperson, she recalled all the previous records. It shows the previous salesperson banned me for 180 days without any reason.

Delivery schedule was easy to follow with resl time tracking and Yoven was able to assist quickly.

It was a pleasure connecting with Kien at the markham CAS and Treshna from after sales for the purchase of my Bosch dishwasher.  Treshna and Kien were especially helpful with my post install junction box return, answering all my emails and contacting me by phone to make sure everything was smooth. Overall a very pleasant first experience with CAS end to end and will shop there again for the wide selection of appliance models.

I liked that the person who took my call had all the information on my latest purchase before I even started talking. He was extremely courteous and helped me with all the information I needed.

Sheshna was very helpful in making sure my questions were answered and delivery arranged as a high priority.

Vidya was very friendly and helpful when I called to change the items in my order. Great prices overall. Would definitely recommend.

I purchased the refrigerator, Kitchenaid from Rob at 6:55pm June 6th and it was installed June 7th at 8:55. Perfect fridge. Spoke to Marisha at 7:30 June 7, she confirmed the delivery is on the way. I am extremely happy with the service and the product.

wish I didn t have to spend hours waiting to chat online as my issue is important...very important

After several errors were made my stove was not delivered on the day it scheduled for. The delivery company was called at 2 p.m. to update a cell phone number and they indicated they would call the truck. They did not and the product did not get delivered. Yoven from CAS, responded to the situation and took care of things for me - way to go!

The service was okay at the time, but the problem is that our washing machine started liking two and a half years later. These LG washers and dryers don't come cheap, and paying a considerable fee to repair them is frustrating. We have yet to find out why it is leaking, but needless to say, I am not impressed with LG and Canadian Appliance for selling these items to us; even the drier drying sensor is not functioning that well. We don't do many loads— only two of us are home—so I'm very disappointed. You have a one-year warranty, assuming it could break after, and we paid over $2500! Ridiculous!

I had a small issue. Rabishek Longloll contacted me and we were able to deal with the problem quickly and efficiently.

After a very unpleasant and frustrating interaction on the 1877 number, I called CAS directly and got thru to Aisha. She answered the phone by greeting me by my first name, letting me know that in fact, she knew who I was since I called from my number. She was polite, prompt and anticipated my questions. She completely turned my experience around and made me feel valued and heard. On this alone, I would but my next appliance from CAS

This is the first time purchasing a product I knew little about, Sonia was very knowlegable and helpful.Our experience overall for the selection and avability. was excellent

Our fridge broke, we needed a new one urgently, placed the order online and installed the unit the very next day. Thanks to Sheshna for making the logistics easy!

Placed an order for a range hood on CAS’s website. Abhishek R. called right away for arranging the delivery. I chose the next day and it did arrive as promised. Thumbs up for the service!