Is britishairways.com Legit?

In the year 2024 the self proclaimed “UK's flag carrier” is like an old carnival muppet show. I’ve been unable to add advance passenger information for over a week “Welcome to ba.comWe are experiencing high demand on ba.com at the moment.Thank you for your patience”. Then you phone customer services and they are overwhelmed because their website is useless and they can’t take your call,BA you are so far behind your competitors in every aspect of your business. You are king muppet and unless you sort your act out you will eventually become just another dead business.

BA have done it again. 2 weeks ago our flight to Valencia was cancelled with about 3 hours notice. Still fighting for a refund on travel fare and accommodation costs.This morning BA cancelled our flight to France. No notice, just cancelled written on the departure board when we arrived at T5. Have been re routed via Paris to Nice and will arrive after 11pm instead of 2.35pm.My brother and his family flew Ryanair this morning. Arrived on time, no delays. Well done BA, at least you are consistent (consistently poor). It will only get worse as the summer progresses. Choose any other airline, or go via Schipol. Really useless...

Trying to confirm World Traveller Plus seats on an upcoming flight from the USA to London. For some reason they cannot actually confirm our seats. Spent two hours on the phone with their call center only to have the supervisor there hang up on us. He was disrespectful - continuously talking over my wife and saying that they have a large call volume and that he has to go, while not remedying the situation. I've never ever experienced such poor consideration for a paying customer. I hope those calls are recorded.

Another 2 flights cancelled. First the outbound and 2 days later the return.Both 16 days before we fly as they have to give compensation under 14 days.Additional hotel costs and car hire incurred.BA Gold Executive club means nothing.. call them and it tells you to call the main number, call the main number it cuts you off.They do not care.They do not respond Use a different airline, we will be going forward. 10 cancellations in as many months.UNACCEPTABLE

Flight to and back from Morocco on their A321 airplane, seats were disgustingly dirty, myself and other passengers had to use the safety cards to clean the dirt off the seats.Flight take off was delayed leaving Gatwick due to a missing part which was meant to take 5 mins to arrive but they lied and it took 45 mins.The air hostess walked along the aisle like stampeding animals, I don't know why BA staff do this, no other airline staff do.Asking for water seemed to raise their eyebrows...how dare you ask for water and not pay £9 for a crap Tom Kerridge sandwich.Their website is stuck in the 90s, the site allows you to select a seat but gives you an error each time. You call the helpline and the foreign staff don't make sense and say go to airport like scripted robots.You can't always download boarding passes because yet again their website gives you an error.The A321 we were flying on was noisy, a strange whine sound.Us Brits are stuck with this shockingly bad airline, shameful as other developing countries have amazing airlines, Emirates being one of the best.

Made to check in my cabin bag as was a full flight ridiculous they should have enough room or not allow you to travel with a cabin bag. LCY to AMS 11/7/24. Now I fave further delays and damage to my cabin bag which has no lock. Second issue in a row with BA. They only care about club world travellers. If you want to fly economy just go easyjet at least you don’t pay a premium for their service.

Terrible experience. Cancelled my flight one month out, only offering an alternative 2 days later which will not work, and have to try calling them 15-20 times before they answer due to 'experiencing more calls than expected'. Awful customer service and worth paying more to go elsewhere

BA cancelled a morning flight I was booked on and did not offer an alternative for the same day. I applied for compensation (£220 in line with the law.) They declined this stating the aircraft due to operate the flight was struck by lightning and had to be taken out of service...however fr24 website clearly shows the allocated aircraft was taken off my flight and deployed on a different service - which left LHR earlier, so their account cannot be truthful. Perhaps the real issue is that they have an overstretched fleet and cannot manage to run their full service but don't want to admit this. It's a shame their customer service department do not see fit to treat any paying customers with a bit more respect than simply lying, but particularly silver executive club members.

I flew BA from T4 to Paphos. Business class. The meal was fantastically good - really exceptional for airline food. Cabin crew were unfailingly professional and courteous in the face of a minority of somewhat over-exuberant passengers. Overall standards were high. Thanks BA!

Took 3 British airways flights in my life, two of them were 3 hours late and the other one 6. Next time I’ll probably book a hot air balloon rather than another British airways flight

Non-existent customer service. Lost baggage portal doesn't work on the website and not possible to speak to someone through customer service,they just say lines are too busy and hang up! Still waiting for a non automatical response and solution for my lost luggage two months ago.

Despite terrible service from the airport staff (not BA), the BA staff were amazing and my flight was perfect. The return flight was cancelled, which can happen due to unexpected problems, and the new flight was to a different airport but BA did reimburse me the cab fare to get home with no messing around like other companies have done and I am very pleased with them all round and can’t thank to staff enough. Although I’ll never fly from that particular airport again, I’d be very happy to book with BA and would like to pass on my thanks to them.

My flight from London to Bari was canceled less than 7 days before my departure on 11 July. This isn't the first time BA has canceled my flight without a valid reason. Despite its promises to serve customers better, there has been no improvement over the past two years. In fact, it has only gotten worse, with zero empathy for how a last-minute cancellation during summer (peak period) disrupts all my travel related bookings due to their cancellation. Worse there was no alternative flight by BA on that date. Worse than all budget airlines. budget airlines only delay flights but never cancelled them

Non existent customer service. As a frequent flier with work I have a membership in the executive club which given some small perks to frequent fliers. I am flying BA on my family holiday this year ad want to add my family to the household account. There are issues with this that I cannot resolve online. Each and every way you try to contact a human being you get directed to the web page. To make matters worse there is not even a general customer service email address to be able to sent an email for a delayed response. For a premium airline the service is beyond terrible and I cannot imagine what it is like if you need to contact them urgently. Needs SIGNIFICANT improvement BA, you are behind the competition.

Flight cancelled, no reason given. Refund takes 7-10 days. Unable to book another flight with an alternativrle airline as both Easyjet and now BA sitting on two sets of air fairs for a family for 5.

Outbound flight cancelled, no explanation. No feasible alternative BA flights available. I managed to find another outbound flight with a different airline instead. I called BA to request a refund for the cancelled outbound journey but told to ring again after the travel date for the refund to be 'calculated'. They are quick to take your money, but do not prioritise customer service and refunds after they withdraw services. 1st and last time being a BA customer.

Hate this company. My flight got canceled and they transferred my flight to a different airline. With the transfer, I have been unable to check in prior to my flight, unable to pick seats, and unable to pre-pay for baggage. I tried calling them, as the new airline suggested; and no one answered the phone.

Awful and non-existent customer service. Lost baggage portal doesn't work on the website and not possible to speak to someone through customer service call number - they just say lines are too busy and hang up!!! Shocking! Will never travel BA again.

This company gives big licks about its AVIOS system and Companion flights but you just can't get a seat on any flight where you would want to go! I contacted customer service via their online services in January of this year (24) requesting that I have an extension of time to the use of the companion ticket but here we are in July and I still haven't had an answer, not even a no! Customer services are utter rubbish for such a big company and out of this experience I actively seek to fly by any other airline now! Embarrassing they use the word 'British'!

What a dreadful airline. Simply not worth the money. 1 sandwich was available onboard our flight from Ibiza to Heathrow! No prosecco and £600 each! EasyJet have a MUCH better service and food selection. The plane was an hour delayed and another 35 mins on the runway when we landed. No one knew what was happening and the whole experience was appalling. BA are the same as Ryan Air - useless, yet you pay 3 times the price! They should be ashamed of their awful company.