Is brightwells.com Legit?

I had an extremely concerning experience with a car purchased from this auction. Here are the critical issues:Engine Failure at High Speed: The car's engine stopped working while driving at 60mph. This is a severe safety hazard, and neither the auctioneer nor the police mentioned this issue. This could potentially lead to fatal accidents. Who is responsible if someone gets seriously injured or worse?Registration Problems: There have been significant issues with applying for the V5 registration. The DVLA seems to have trouble verifying the registration numbers, indicating possible underlying issues with the car’s history.MOT Concerns: The MOT provided by Brightwells for police cars appears unreliable. This raises doubts about the authenticity and thoroughness of their inspections, posing further safety risks.Potential buyers should exercise extreme caution and thoroughly inspect any vehicle from this auction. The problems I encountered could have dire consequences.

Wow, an arrogance and a complete lack of any empathy from the gentleman I recently spoke to. Zero focus on customer service. Take away the gloss and the country accents and you are left with very dubious practices and curt and rude responses. It is very different before you have spent your money.Beware when in effect buying blind, but in good faith. Goods not as described and may be incomplete and not working. When you complain the response will be a "shrug of the shoulders"Condescending and superior attitude. As I say "wow", I was surprised with this from one individual but quickly realised it is part of the management culture. The support team "on the ground" are different and actually quite helpful.Steer well clear!!! unethical practices.

Excellent, without doubt the best Buying experience at a car auction I visited many, but by far this is the best from the initial phone call they taken the deposit as I was having problems to the completion of the sale with a phone call to say congratulations. Absolutely brilliant thank you

An Unprofessional company, which gets confused if you won the bid in normal car auction siteAccounts also get confused with other companies, and then change their mind.Like to hang on to you deposit tooThe classic car auction have more professional guys running it I brought one Two and sold successfully

Put in a bid for a Balvenie whisky and was told on the website that I was unsuccessful as it did not reach the vendors reserve. Then this morning totally out of the blue they send an invoice for my bid as no one bid the reserve. They are now trying to tell me that I am compelled to buy the whisky because it is in their terms and conditions!! I have contacted my solicitor.

Be careful they bid up vehicles totally illegal. I have an email from them admitting it. I have also been informed that nobody locally buys from them. I took my vehicle there as I thought that even vehicles similar were not making their reserve they were still being bid up to a decent level little did I know the under bidders were Brightwells (I have an email admitting it when I said let it go at the last bid they said it was them bidding it up to the reserve) so I lost about £5,000 because of their illegal practises they are therefore ripping off vendors and buyers I have the email if anybody wishes to see it ? the joke is they sell police vehicles when they should be riding in the back of one.

Really helpful Emma and the gents', got the battery charged and tyre inflated ready on the vehicle after I called to state late on the train which prevented a wasted day & journey to get there. Emma- accounts also very patient whilst I arranged funds. James the seller's rep very helpful too. All worthy of 5-stars.

Everybody bids at the last second and you dont get a fair chance to bid. some items never get to the reserves so they just run you up to your max and then invoice you the next day

rang them up to arrange to sell my defender The lady I spoke to was the most unhelpfull person I have ever come across. It was like she was playing a how can I make this more difficult game and decided that £2500 was the most I could possibly get for a defender so could not reserve it for more - not many Defenders going for £2,500 that I know of.

Very unprofessional company. We was not allowed to visit a house that was for sale without increasing our offer. What an absolute joke.