Is brighton.com Legit?

Beware of the "SHOP" app used for online purchases at Brighton... I opened their website to make a birthday gift purchase, that was SUPPOSED to be a surprise. I put the item in my cart and clicked "View Cart", immediately I received a email confirmation of the purchase and and a receipt, neither of which noted which card had been charged. I didn't recall having a "Brighton" account and found out that I did NOT.... Their site had none of my information. They use the "Shop" app where I DID have an account (note that is past tense, as I just canceled the Shop account), which automatically made the purchase with the card AND address on file at that site.... Never asked for confirmation of either. One "View Cart" click and the purchase was made. In the end, I canceled the Brighton order and Shop account. I'll shop elsewhere.

I purchased a bracelet for my mother's birthday from the Brighton at the Woodfield Mall. They sent a necklace instead. I called to let them know and to see if I could come in and exchange and I was told I couldn't and then they sent me to customer service which when I called they were just as useless and sent me back to Woodfield Mall. My last purchase at this store.

Purchased 4 keychains for gifts online - when received - none had the brand cotton bag that everyone loves. Customer Service told me - only jewlery gets these bags. Have purchased key chains and bookmarks as gifts over the years - many, many times - always wrapped so cute, cotton bag, tissue, brand sak. Representative was short and I am returning $155 sale. Hope her stand keeps them in business

I’ve been a very loyal Brighton, collectible customer for many years, but was treated unconscionably this past Christmas season. Because my experience with the assistant manager, Liz was so bad I will never shop there again. I was given the phone number for the district manager Joyce. I called twice and left two long, polite messages. I never received any phone call back. Then I called the main 800 number for Brighton and no one returned my call either. I suppose they really don’t care about customer satisfaction. It’s a shame because I really do like their products but as a regional manager myself for a large company I just cannot shop there in good conscience.

Top quality merchandise. I buy repeatedly and personally know everyone at my local outlet in Simi Valley, CA. I have bought many necklaces, a fully leather purse for my wife, a leather wallet, and charms to create bracelets. The staff has bent over backwards to help us out. Some days we've spent hours there.

Missing necklace, I set my necklace and because the chains on the heart Looked tarnished, that was the last time I ever saw the heart necklace again. It seems to have disappeared and I’m sure will never reappear unfortunately my husband has passed away and that was one of the last things he gave me so it hurts. I know you’re a big company and I know things can happen so I have to except that. JJ

Wow sure not the same quality and customer service since I started purchasing Brighton 20 years ago!Ordered a necklace in September 2022 and by February the chain and charmed started to look corroded. Not just off color but as if I had poured acid on it. Customer service refused to cover return shipping after they had told me they would. Stated that they didn’t provide that after 60 days of purchase. Supervisor “Paulina” informed me that she would have to look for my call to research who it was that I spoke to! All of that just because I kindly asked her to live up to a promise. Poor, poor customer service.

Ordered a secret Santa $20 gift and I know it states “no returns” however when they list that they should also say “Bracelet/jewelry received may not fit”. I have very petite wrists and the bracelet I received was so small it could fit a doll. It barely fit my 11 year old. I called customer service because on their website they rave about their customer service and it wasn’t very good. Just repeated to state their policy and “no return”. I would have even swapped for another Secret Santa for earrings or something but come on a bracelet that barely fits and not to mention looks like worth about $2 not $20. I never write reviews but this is silly.

I have been a loyal Brighton customer for decades, but my eyes have recently been opened. When you are not sold what you bought, Brighton NEVER accomodates their customers, even when they are in the wrong. They do NOT do discounts. They do NOT do sales. They do NOTHING to compensate you for the troubles they have caused you, and they do not care. They have lost this loyal customer. No wonder their stores are closing left and right!

Earrings made my earlobes scab up then the scab came off and left a pretty deep hole on my lobes. Contacted company and the response was “I see you had a reaction to our earrings. How can I help you?” Really? Responded with photos that showed a deep hole on my lobes caused by the earrings. No response. This company boasts about how their earrings don’t cause reactions and how they are silver and gold plated. No. Something is not right. I’ve never once in my life ever had a reaction to any type of jewelry or metal. There is something seriously wrong. It’s like I put lye on my ears. Speaking of lye- the company has to be lying about what the earrings are made of. Silver, gold, and even nickel do not burn a literal hole in your ears!They also don’t respond, offer a refund, or any kind of solution. So disappointed. That’s the worst part: they literally don’t care about the customer at all.

Elisabeth was so professional and helpful. It was a pleasure shopping at your store. We made a wish list to use when I come back. I love my necklace I purchased today.

Buyer beware do not buy this jewelry it is junk it doesn’t last more than a few years without tarnishing they only guarantee their jewelry for one year I have at least 15 jewelry sets which include the necklace earrings and bracelet I have at least six necklaces that have turned black and all I can do with them and throw them out over priced and the qualityIs terrible

I am so happy today bcos I finally got my package. It is very pretty, I love it. and I am so excited to use it. Thank you very much brighton.

“Brighton headed down the toilet!”

I used to be a Brighton devotee for decades. The last couple of purchases I have made from Brighton have been of poor quality. The bracelet my husband bought me for Mother's Day was a completely different color from what was advertised on-line. Brighton's excuse was that the beads were natural and would be a different color from what was advertised. Basically, "What you see is not what you will get." Instead of being a good, progressive company and offering me a discount or a coupon for a future purchase, they offered NOTHING, so their customer service is CRAP! They continue to follow their old system of refusing to offer any deals, discounts, coupons, or sales. No wonder the company is shuttering stores left and right. I refuse to support this company any longer. Tip for consumers:They used to be a good company with good quality materials, although, they have NEVER offered discounts, coupons or sales. This is probably one of the reasons why the company is going downhill fast. They refuse to change with the times. They stick with their old-fashioned ways of doing business instead of keeping up with the changing ways in which consumers do business. Plus, the quality of their items have gone down hill as well. Products used:Jewelry Service Value Shipping Quality