Is bluesunvacations.com Legit?

We had a wedding booked here and I would say we enjoyed ourselves. Our guests loved it. The food wasn't great but the ambience was wonderful

If i could give them a 100% zero, i would. But, i had to select 1 to submit my review. Whatever you do, do not use this travel agency and travel to mexico's TRS Coral Resort! Paid for double bed Jr. suite with ocean view, $1500 in resort credit, variety of good food and transportation. Upon arrival, we received one kind size bed with no ocean view and was expected to sleep with my friend for duration of stay. Resort was not accommodating or offered any compensation and staff was exceptionally. Was offered $600 in resort credit and was told to split with my friend. Three cheese toast was made on hot dog buns drizzled with Velveeta cheese...nasty. Ordered potato skins and received 1 on a plate. Never seen my butler. Needless to say, we were on a flight home the next day. To add insult to injury, the resort tried to extort extra money from us. By this time I was very nervous, hailed a taxi outside the resort to airport. Sun Blue is refusing to give us a total refund. Thank God Vacations were paid with credit cards and not debit cards and can ask for a reversal of monies! DO NOT BOOK WITH SUN BLUE VACATIONS TO TRS CORAL RESORT...DONT SAY YOU WERE NOT WARNED!!!!

2nd time using BlueSun. First time was great. Second time was awful. Still waiting on a refund promised since the cancellation back prior to our April trip due to the Pandemic. Most of the refund was received except $611...no one is getting back to me anymore and so I have had to seek legal counsel. It is horrible for such a small amount and now Apple Vacations will end up paying more. They should have just expedited the remaining $611 and closed the file.

I had high expectations. But we were given a terrible recommendation, poor follow up after money was in hand. Travel agent didn’t do what was required for air travel to be smooth. Made excuses as to why, never bothered to respond after concerns. The recommended place is beautiful but you can’t EAT beauty. Literally very limited food options in a supposedly all inclusive resort. We have had to pay a fee for room service never heard of that before. Don’t spend your hard earned money with these folks. There are many options you can go to. Bottom line. They don’t care. Hi

the agent changed my reservation 3 times and blamed me for the change even when I explained to her that she gave me conformation regarding all flights the 1st time and I was satisfied with the 3 different flights. Sorry, very bad feelings about this experience with this agent, I was worried that we were going to lose the deal because of the change and we were bumped out of the good airline flights and settled for the least comfortable one. I felt very uncomfortable with the results. I do admit that it was a last minute call , but we agreed to all flights and hotel infos the 1st time of call. Thank you.

We planned a destination wedding through Blue Sun. The original date was canceled last year due to the pandemic. The venue took six months to refund our deposit for some of guests. Rebooked with Hyatt Ziva which was very nice and service was good with the exception of the event coordinator, Discova. Between Discova and Blue Sun, transportation was completely chaotic. Blue Sun was not responsive to many of the guests that were having issues. This destination wedding had 60 guests and unfortunately quite a few had issues with transportation.

More important than the sale is the customer service. Before my purchase, Maliah called, emailed and texted daily, to ensure I was going to buy. After I purchased a vacation package for my son and his new brides honeymoon, I called, left message and emailed (several days ago) about airline seating upgrades (long flight) and have received no response. I spent upwards of $4000.00 and expected better. Package price is comparable to most travel agencies and I dont nickle and dime. What I look for is a good deal and service to match. This is clearly not Maliahs focus, not in my case anyway.My experience is... If you're looking for good customer service before AND after the sale, perhaps this is not be the place for you or Maliah may not be the rep for you. If you've had luck here before, then good for you; otherwise, be honest, so others don't end up disappointed. Lesson learned

Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.

I purchased my trip from Bluesun Vacations but every since the trip all problems are not with travel agency but with Apple Vacations, Airline, hotel and anyone else they set my vacation with. I just got a letter from Trip Mate which is insurance that Toby with Blue Sun sold me on to protect me and my wife from issues while traveling. Now I am being told I moved my return date and that was on me even when I got to Cancun a day late without luggage. I also stated the sunset cruise Apple vacation sold me at the hotel that picked us up after dark from the Island. they dropped us off at. Apple told me the day after trip that they did not know about this ever happening. This is what you will deal with when you pay Blue Sun for a vacation. Issues after issues only to be passed over to someone else. BEWARE

Probably most of us are already bored being confined in our sanctuaries. Well, you can plan now your next vacation with BlueSun Vacations in destinations like Mexico, the Caribbean, or Costa Rica. These places are on their expertise so I didn't hesitate to have them arrange my family's getaway. Everything is almost in place and we're just waiting for the current situation to be better to set our travel date. See you soon Costa Rica.

My past contact moved on. When I sent emails to Amanda past contact no one followed back up with me. I finally called and got another contact who was supposed to send me my information. I had to call again after a week since I did not receive the information. Finally booked the trip in that phone call.

Our agent Jeff was not very professional and made the experience stressful. I thought hiring a travel agency was suppose to make booking a vacation seamless and stress free. Would not recommend.

Once we were able to make contact, due to an agents scheduled vacation, the service was as we experienced in our previous bookings. All the options were laid out and Toby was able to do comparisons and provide answers to concerns we had about various resorts. We're confident that our vacation will be a trouble free time. Will use Blue Sun in the future.

Was charged twice for luggage, paid for with reservations then again at airports . was told I would get refund of $220 within 90 days still no refund

My agent would misspell, mistranscribe, mishear, and miss deadlines, causing the cost of my vacation to go up by a few hundred dollars per person.Seeing the many minor but crucial errors, I made an effort to check in more regularly to micro-manage his efforts. Despite this, he still regularly dropped the ball and continued to make small typographical and situational errors.After discovering I could have booked every aspect of my trip for less and with almost no human contact, I threw up my hands in frustration and made someone else handle the constant monitoring of the booking process.

I have booked vacations with BlueSun Vacations for the past five years and have been very happy with the results. The past two years I have been dealing with a young lady by the name of Shelby Pfeffer.Shelby understood the special requirements my husband and I need such as wheelchair assistance, plane seating, etc. I explained to her exactly what our requests were regarding hotel, transportation, etc., and she made everything work out to our satisfaction. She is very easy to work with and is very detailed. We have always enjoyed our BlueSun vacations in the past and hope to have many more in the future.

My wife and I met Maliah at Secrets Cap Cana while eating breakfast and while talking to her that morning we saw that she really loved her line of work. We are not a “cruising couple” so we prefer the all inclusive resorts which is right in Blue Sun’s wheelhouse. We usually go on two or three long weekends each year and one of these weekends (usually in March) we go with a group of friends. This year Maliah set us up at a five star resort in Cancun with nonstop flights for less than we could have booked it online. Blue Sun just got 8 new customers!

Jeff Karow was absolutely great to work with! He asked just the right questions and listened to what we wanted to do in Cozumel. He did all the legwork and found us a package that we would never found on our own including a direct flight to Cozumel. So nice to work with professionals who make the process painless and know how to find the deals quickly. Highly recommend!

Jeff at BlueSun Vacations made our booking seem effortless. He professionally accomplished our booking, making requested changes and adjustments in a timely manner. I've used BlueSun Vacations in the past and they always make our booking with the best price available. For my vacations there's only one place to book....BlueSun Vacations. Thanks Jeff!!!

I used BlueSun book a work-related trip, with multiple participants, and it was so easy! My Beachmaster helped me find the perfect setting to fit my goals and budget, and then handled all of the logistics with each person to get the most convenient flights. It saved me so much time and made a great impression with my colleagues!