Is bleu-de-chauffe.com Legit?

I bought Postman bag Éclair S - Honey / Waxed Leather about 2 weeks ago. I regretted my purchase when I received the bag.But before I explain why, I would like to give credit to Alex. When I asked for a shorter shoulder strap as I am Asian and is on the short side, he made as an special order for me without extra charge.Because of that extra touch, I was so looking forward to receiving the bag. However, there is a very distinctive mark in the middle of the front flap. I contacted Alex and he explained that it is natural etc. I love leather myself and totally understand the nature of it and its wear and tear. But not when it is brand new and the distinctive mark surely can be avoided to be put in the middle in the flap, as the whole bag was perfect. I know there is nothing I can do. But I will not recommend this shop to friends and I will not be a repeat customer either.

Purchased 2 postman leather bag from them less than a year ago and on the medium postman bag, the stitching started coming apart. Emailed after sales support twice and both times no reply from them. Stay away from the Bleu-de-Chauffe brand. Terrible workmanship for the price and even worse after service support!

Thank you my gibeciere bag arrived today. It’s so beautiful l'm crazy about it!! 😍 I bought a wallet by Bleu de chauffe in France 2 years ago, I use it every day i love how is the leather now, patinated, soft. Your products are definitely lifetime pieces and worth the investment.

I just received a Zeppo Business Bag in blue. It is a beautifully crafted, and the details are just unique. I couldn't imagine the bag being as practical as it is. There are various compartments which are very handy, and the amount of space in such a compact good-looking bag is just unbelievable. The leather- as expected-is top quality, I haven't really seen anything comparable for close to this price- a nice mix of rugged durable leathers where required, and soft supple high quality veg-tanned full grain elsewhere. Other than that, delivery was very quick (Express) and the customer service was very quick and professional for a small company. Snap them up whilst you can, I guess these bags will be more expensive in a year or two.

I ordered a bag from them and they said I would receive it in 14 days. It’s been 3 weeks and still haven’t received it. After following up with them through email, they only replied once and stopped replying when I said I didn’t receive any shipping tracking details. I asked for a refund if I don’t receive the bag and they didn’t reply. I paid almost $500 and haven’t received anything, I was basically scammed out of my money.

EDIT:So after I wrote them an email detailing the problems below, the owner(?) directly got in touch with me and they sent me a replacement which seems to be of better quality. We will see. So the service is not as bad as it seems but they do have quality control issues they need to tackle. ORIGINAL REVIEW:I bought a Zeppo Business Bag for 430 Euros and absolutely regret it. The quality is really poor and far from any craftsmanship. Some seams are odd and as another reviewer has already pointed out, the finishing is really rough. After two months, the seam at the zipper got loose and the zipper itself broke. Their customer service is almost nonexistent (you need to figure out how to directly contact the owner) and when you get a reply, it’s arrogant. I sent the product in at my own expenses and got it back real quick (I give them that) but still partly broke and hardly repaired. No excuse or any message, of course. All in all an immense disappointment. AVOID AT ALL COST

Purchased one black leather and one tan leather satchel. They look lovely BUT I have had to do so much work to them even before using them:1. I've had to bevel edge the flesh side of the shoulder straps as the edges were sharp and scratching me2. The tan bag leeches colour really badly if you have even slightly sweaty or wet hands (to the extent my hands have turned orange). I have coated the bags internally and externally with multiple layers of saddle soap, collonil gel and collonil waterstop. The lining is still leeching..3. The interior of the bags sheds lots of fibre. I will have to coat them with Tokonil finishing gum and work the leather with a tool to fix the fibresSeriously for expensive bags them seem to be very unfinished. I considered dumping the bags but I've spent so much money on them it's a joke. Probably best to avoid - I will go British made next time!

Fantastic service…leather bag absolutely stunning!! 2 nd time I have bought from this company in France…products are amazing and the service is excellent…highly recommended!! Thankyouuu

A mixed bag here..excuse the pun.I will start with the bags themselves.I purchased two versions of the Musette, one in waxed canvas, the other in waxed leather. Both black. In truth, the waxed canvas should have gone straight back. A good vegan option perhaps, but not for this money. I personally found it cheap looking, clammy and unwieldy in an easily creased way. I foolishly kept it, regretted it and subsequently ordered the waxed leather model. This is another story. A magnificent one. The detail on both bags is first class, but the leather version is larger, heavier and the leather wonderfully thick, a class act. The contrasting strap is an elegant touch. Whereas the waxed canvas is not worth its price tag, this one is astonishingly good value.Ten out of ten...As regards customer service, the second bag was delayed with the free postal service and there was a tussle of sorts with an email communication in which I admit to being rather impatient and panicky regarding the whereabouts of the delayed order. As such, I can partially justify and ignore the manner of Mr. Thierry who suffered my complaints. I would however recommend that Bleu de Chauffe be more forthcoming with information on company policy, if requested, when things do go amiss.So room for improvement as far as customer service is concerned.Finally, there was the issue of installments through PayPal. On both occasions I ticked a box offering four installments but ended up paying in full. Why?? This definitely needs fixing.So, mixed bag indeed but the fisherman's musette in waxed leather is a truly wonderful thing. Leather goods from this site are of an extremely high standard and the designs lovely. If you don't live in France, opt for the express option for shipping to avoid frustrating delays.

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks, John, u.k

Excellent service !! Very fast delivery....gorgeous product, really pleased, 100% Recommended...thanks axel

I really love their creations, it's pure art!