Is black.co.uk Legit?

I bought trekking shoes at their shop in Inverness. When I was back at home (in Belgium) I opened the box and I saw that they put two different shoes from two different sizes. I called their customer service and they told me that I had to check the box in the shop. In other words that’s my fault. Never again!!!!!!!

Absolutely useless, order from them online paid for the items and then tgey cancelled my order without any reason. Do not buy from this company specially if it's their sale stock as you will never receive it

Very bad customer service beware when ordering if your parcel is left outside and stolen you still have to pay even with all the relevant evidence. Customer service emails just come across as robotic responses. Would much rather pay a bit more via third party sites and receive better customer service if there is a problem stay away from this robbing company

Bought an osprey talon 22 backpack on the website, says one size, but know for a fact that this particular model comes in two sizes (s/m, m/l). Called up the customer service to check which size is the one they sell on the website, but the women was totally unhelpful, keeps saying its only one size, doesnt matter what osprey (the manufacturer!) says??! I know its one size you sell, but i just want to know if its s/m or m/l (omg!). When i suggest the website could be modified to make it easier for the customer she still just repeats the same mantra that the bag is one size (i mean wth), super frustrating communication!! this company needs to hire someone more competent.

Accidentally ordered an incorrect size of something which I immediately phoned/ emailed about to cancel.They were unable to cancel in the system and instead said it would have to be dispatched and returned - the deliver and return cost me £4.99 & £2.99.The worst part was that they didn’t dispatch it for 6 days after I’d requested the cancellation.I’m unsure why a company of this size isn’t able to cancel an order in circumstances like this - such a waste of unnecessary resources and money. On top of this, the customer service personnel were at times rather rude.

I ordered a small light weight item that had not arrived after 11 days. It could have fitted in a small envelope. Only after contacting Blacks Customer Services did they tell me it had been "damaged beyond repair in transit".I asked for a replacement to be sent by express post - a first class stamp on an envelope (at their expense) because the long delay and damage was their responsibility. On day 12 I got a terse refusal.On those few other occasions this situation has arisen, the other on-line suppliers gave me an upgraded postage without being asked. Blacks seem to value customer satisfaction less than the price of a stamp.

Went to Lincoln store (091). Wanted boots and ‘tops’. Succumbed to the fleece shirts. Stuart helped immediately with changing room and sorting the two purchases whilst I went upstairs. Will greeted us and sorted out a pair of Wellingtons, on hand whilst fitting. Back to till, everything bagged, nothing too much bother with a friendly manner as always. Great.

I ordered gloves which arrived damaged, I tried to contact the customer service who never responded. I sent the gloves back with the return label within 30 days, never received a refund. I hate it that I have to take them to small claims court.

I've made several purchases from black.co.uk over the past few years and was consistently satisfied with top quality of their cashmere products and efficiency of their service. They often delivered ahead of indicated time, and the product was always neatly packed and presented. One of the rare companies whose service didn't falter a bit during the covid pandemic.

Visited store in Harrogate to buy hiking boots. Excellent service from Ben to ensure correct fitting of boots and that suitable boots for kind of terrain I’d be walking on.Could not have been more patient, knowledgeable and helpful.Would definitely use this store again for future purchases.

poor materials. they sold me a scarf silk and cashmere which few weeks later is full of pilling like a polyester scarf , misleading , overpriced

Sometimes it’s great service, other times you place an online order with items showing as in stock, receive confirmation texts about your order “working its way through the warehouse” and then a week later receive a cancelled order email saying there is no stock. They appear to allow more online purchases than the items they have in stock, which is frustrating as I can’t fault the actual products. This has happened now on two occasions in the last few months.

I was looking for a new pair of walking boots or shoes in the Lincoln store. The assistant was extremely helpful and informative, even though he was quite busy with other customers. I tried on a few and found some from among a wide range, with an excellent discount. I was also recommended on purchasing the boots to try them for comfort within the house for a few days, and that I could return them by a set date if they turned out to be unsuitable.

Was greeted by Chris who works in Skipton blacks outlet. Told him what I was looking for in walking boots.He was so helpful and obviously knew what he was talking about. After trying a few different boots on with his knowledge I soon was able to pick the right boot for me. Even if there was anything wrong with the boots I had to just go back and they would sort the problem out. Excellent service. Would definitely recommend this shop and staff.

I can’t remember the exact date so I just put a random one. I went into blacks wanting to get my autistic son a jacket for winter (because of his Autism it makes it very hard to buy him outerwear due to the materials) one of the employees I believe his name was ‘Arron’ was very welcoming and understood my situation without judgement. He was so helpful and pleasant and made the whole experience for my son stress free, I very much will be returning. Thank you so much!

I had occasion today to return a Wild Country Zephyros 2 tent to Blacks Sheffield store on the Moor - store number 481. The manager, Stevie, was fantastic - extremely helpful, understanding and obliging, exchanging my faulty tent with a new replacement. All done with a smile. She is a credit to the store and the business. Five stars, all round.

My husband and myself regularly shop at the Derby branch of Blacks, Belinda has been helping us with advice for a number of years. When we started walking as a hobby she gave lots of advice on the gear we would need and the advice has served us well. Staff are always very helpful in this branch.

Order 2 items only one arrived. Called customer service and told items were being delivered separately. Called back a few days later as still not arrived. Told it was out of stock!!!! They had already taken the money from my account. My question is….if I hadn’t of called them would they have kept my money????Won’t use this company again, don’t trust them

I visited Blacks at Lincoln to source a bum bag for an upcoming holiday. The customer assistant was called Laura she told me that were were a couple to choose from in the upstairs department. When I looked at the substantial staircase and explained that I had difficulty with my ankle on stairs, Laura straight away said she would fetch them down to the ground floor for me to see. I was very grateful for this kindness and also very happy with the choice she presented me with and the price of the Lowe Alpine bag which will now hold my money and personal items on my trip to the Isle Of Man. Well done Blacks for having the perfect item and very well done Laura for excellent customer service.

We went into blacks at Ventura park Tamworth. I was helped by a pleasant young man called Mason. Nothing was too much trouble. He even called his manager to help with th purchased of my burghaus jacket.Its lovely to get great customer service. Many thanks Mason and your female manager