Is bitesquad.com Legit?

Absolutely HORRIBLE APP.. I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP!!! EVERY MONTH I GET CHARGES AND NO MATTER WHAT I CAN'T GET THEM TO STOP! I cant even reach a website or get a response to a email demanding they stop!

Glenn Feil is an excellent driver getting my food order here piping hot and super fast every time.And what can you say about Frieds except for top notch delicious food every single time!!Glenn and Frieds is a winning combination!

We were new to town, after dropping off all our possessions, all in boxes, it was approaching midnight on a Sunday when the moving van pulled out, and we had not yet eaten - Bite Squad was how we found dinner, and cutlery for that matter.I’m pushing 65 years old, I was a first time user, it all went flawlessly!

On many previous orders, we've had restaurants make errors, leaving out one or more items. I put a note on tonight's order asking that both the restaurant and driver ensure that we got everything we ordered. Cody, our driver, really went the extra mile for us. He stayed and counted every item and watched to make sure the restaurant packed up everything we ordered. We are most grateful to Cody. Best service ever!

Overall, consistent service and quality. I haven’t had a bad delivery person. My orders haven’t always been exact but bitesqaud customer service has always been pleasant and made of right. Good app. Good people. Good promotions. I won’t directly do free advertise but I’m a repeat customer and will continue to be.

First time ever using Bite Squad in Jonesboro, AR. I was feeling a little under the weather and wanted some ramen, but did not want to get in the car and get it myself. I usually don't mind to pick up my own orders and don't like to pay the convenience charge of having food delivered, but again, I wasn't feeling great. Food was delivered within the suggested window of time. The delivery driver did exactly what the special instructions asked of him. The food was delivered hot and sealed. Couldn't have been smoother. I still may not use them often, but I will have no qualms ordering through Bite Squad again.

My delivery was running behind because they couldn’t find a driver. However, Norman the driver that finally picked up the order quickly and efficiently. There was also no fountain drink in the flavor I ordered and he went above and beyond to bring me a half gallon of the mango lemonade I wanted! Please make sure Norman gets compensated for this!

Selection of restaurants is very good. However the last several times we have ordered, drivers have been slow to accept the order, get to the restaurant and deliver to us. Unsure if this is due to lack of resources but by the time our food gets to us it’s typically cold. We always tip not only in the app but also a little extra. We will definitely have to rethink that going forward

We had never used Bit Squad until now, and we were thrilled with our delivery. The hot food was piping hot, and the cold food was cold. The order arrived exactly when they estimated it would. We'll be using them again and sharing our experience!

Great driver. She kept me informed on the status of my order even though restaurant was running 30 min behind estimated time (delay confirmed by reliable source). Food was warm and fresh upon delivery.

Bite Squad was great, but, as often is the case with this restaurant, an unsatisfying experience. I ordered using Bite Squad from this restaurant , Finn’s. They accepted my order. Later, I get a text from the restaurant that they refunded all the costs associated with my order, something about the Bite Squad person not being available. I contacted Bite Squad, and after some back and forth, they said my order had been picked up and was on its way. It arrived on time, and I have not been charged for it!

My driver was AWESOME! Jersey Mike’s totally messed up my order and not only shorted me a sub, but also made it wrong. (We didn’t know until we started eating it.) my driver called them and they admitted forgetting a sub. So he drove back there and then delivered the missing sub, which was made to order. Service beyond expectations! We double tipped him cause he deserved it. It wasn’t his mistake at all.

The selections from restaurants are always good. However, it would be nicer if we could customize our order more as if we are at the restaurant. I ordered from Sickies Garage today and I put no tomato for my burger, but there was no option to "add pickle" or any other ingredients. I did put a note at the bottom, but the restaurant failed to put pickles on my burger. Not sure if they didn't see the note or if they forgot?

Rodlee driver was AWESOME!! Fast pick up and delivery! Consolidated Theaters shorted out order and Rodlee went back to retrieve the shortage. Consolidated Theaters made up for the shortage and gave us an extra treat. Well done. Food was great! Thank you driver Rodlee!

Is zero an option. Ordered from across country. Meal for family getting home from hospital with firstborn. Charged my card the $98.00. Never processed my order. No help when customer service contacted. Cancelled order. Advised a refund would be submitted at some point. Highly do not recommend. Complete service failure.

Worst delivery service ever !!! I’ve used them before and had a bad experience with food missing and requested a refund,never received it . Decided to give them another chance and guess what ?! Same thing happened again ! Customer support is worthless also . I see how this company is still in business, it’s from ripping people off ! I would highly recommend DoorDash then this piece a crap company

Failed to take responsibility for not delivering paper, utensils, bread, napkins for my catered business lunch despite this being advertised as included. Blamed it on restaurant and totally blew me off - nothing we can do. Also failed to take responsibility for anything that they consider a special order. No peanuts, extra tarter. lettuce and tomato - blame the restaurant and wont offer you anything but a sorry. Missing side to you expensive steak .. maybe 5 bucks. they ruin a 100 dollar dinner and think 5 bucks is ok. Run!

Ordered food and an hour later the driver called and said she tried calling the restaurant 3 times to confirm our order but no one answered so she was canceling the order and putting the money as a credit on our Bite Squad account. My husband called the restaurant and when they answered, the gal told my husband that the driver told her that WE canceled the order (we did not). So the gal at the restaurant told us to reorder - we had our food in less than 30 mins. Not sure what happened the first time.

Bitesquad is awful, has no phone support, horrible canned cut and paste chat support that may not even be a real person. They are understaffed, but still take orders and money, so the food sits at the restaurant getting cold and lately has a 100% late delivery rate. Use one of the many other delivery groups in the area.

Bite squad was great 👍🏼 they delivered my order fast and before it’s expected time. Bite squad follows directions to the T and is very respectful about contactless delivery. Very happy with their services. For a person that doesn’t drive, bite squad’s services are very much appreciated. I am very grateful and so thankful for their valuable service. Right on Bite Squad 🤙🏼🤙🏼🤙🏼

“Tricked into monthly scam, no refunds”

I will never use the service again after being tricked into a monthly subscription when purchasing my first order. Due to this being a credit card through work, it took me months to realize this. Of course they refunded the last month "as a courtesy". What would have been more courteous is not scamming customers in the first place. I deleted my account and will never recommend their services.

“So slow”

Would give 0 stars if possible. Took 23 minutes to drive 1 mile down a quiet street to deliver our food. We could have walked to collect it quicker. Total time from ordering to receiving was just over 2 hours. Food was luke-warm and soggy. I've eaten at the restaurant before and food is usually good, this is the 1st time getting it delivered and won't be doing it again. Let's not forget the add $1-$2 extra on each item, plus all the extra fees and tip which we have no control over - I would not waste my money using bite squad again.

“DO NOT Use This Service - Sneaky and Deceiftful”

I made ONE purchase with this business in February 2023. The fees were $29.53 to have my pizzas delivered. Whatever - I wanted that specific pizza, so I paid the fees. Unfortunately, this past month while reviewing my credit card statements, I found out that BiteSquad signed me up for an "unlimited" membership at a cost of $9.99/month. I contacted this business last week. They could give me no proof when or how I "signed up" for this monthly plan; nor would they refund me the fees "since I made no prior attempt" to cancel the membership. I asked him to cancel it immediately, which he said he did. Yet, I was charged again. I just contacted BiteSquad again - she said she cancelled it just now. We will see... So far, that pizza in February has cost me over $80 in fees and counting.

“Consistently Incorrect Orders!”

I order vote squad 4 times a week and at least 1 of those is consistently a wrong order or incorrect dish or missing food. On top of that they use moped drivers so the food is not being kept properly. Their customer service policy is to offer a $5 credit then they put you thru 1 to 2 hrs of loopholes and waiting until you just quit. Some of the council members need to take action against them.

“If Bite Squad has been charging customers for cancelled / undelivered food orders?”

Charged Money for Cancelled Order? Two-hour wait times? 3-5 Days for "Refunds" for Money you should never have been charged in the first place? Awful customer service? Being hung up on in a chat because the person can't deal with a legitimate complaint or legitimate criticism? If Bite Squad has been charging customers for cancelled / undelivered food orders and expecting them to wait 3-5 days for a "refund" during a pandemic, they are engaging in poor business practices. If you have been charged for cancelled orders / undelivered food orders, you might consider the possibility of a class action lawsuit. Bite Squad has indicated that it is their current practice to charge methods of payment on file before food orders are confirmed. Attorneys general in several states where the company operates will be interested in the impact on consumers. " I am very sorry for the delays on my response. You can email us *******@bitesquad.com." Tip for consumers:Do not place an order If there’s any chance the order could be canceled because this company will take your money out of your account without having the order confirmed and without delivering anything and then you my have to wait for a refund after being billed for food that was never made or delivered. Products used:Nothing. This service is dishonest and bad.

“Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my account First/Last order”

Just paid $79 to bite squad for a $51 pizza. Seriously? Deleted my brand new bite squad account First/Last order most definitely. Saw the $4.99 fee, but scroll down. There's another $20 in fees that ranged from "other fees" to "tip/extortion" of $9.00 and we're done. Just created the account and just deleted the account. Thanks, but if I wanted to pay another 50% on top of original order, I'd just give away half my paycheck on my own. Tip for consumers:Don't use Bite Squad for delivery. Just go down and pickup your $51 pizza. Why pay a grand total of $78.89 ??? That's into theft and/or extortion. Products used:Ordered a $51 pizza and after all the fees ended up paying $78.89 Service Value Shipping Returns Quality

“Can't deliver five miles away.”

Tried to get delivery from a place near work that's 10-15 minutes away, literally 5 miles up the road. Bitesquad apparently "won't deliver to address" for that restaurant making them useless. Poor selection of alternative restaurants (some of which are over 15 miles away, go figure) so nothing I want to bother with using. Products used:None Service Value Shipping Returns Quality

“Horrible company all around”

If I could give zero stars I would. The food takes two hours, some of the drivers are rude, multiple times they said they delivered my food but it never came and customer service sucks. Along with all that, they always add around $12 of extra fees to your order in other charges and do not offer many deals. I have given bite squad so many chances and they keep letting me down. Bad company- postmates is way better!

“Horrible service”

Placed an order. Our order was cancelled for some reason and we were never notified. No customer service phone number to call so even more frustrating. I've sent 2 emails with no response from them. TERRIBLE! I would give less than one star if possible.

“Fast and friendly!”

Did you know that you could special request a drink pickup? Because I didn't! Thankfully customer service helped me, and then my driver (who was really fast and friendly) brought them over! Super delighted!

“Easy, quick, great first experience”

Love this service! My lunch disappeared from the fridge at work. I was able to order (something better than I had brought for lunch initially so they did me a favor!), very easy ordering, liked watching the progress on my computer screen, delivered fast, just as ordered, smiling friendly delivery person. Great job! Very reasonably priced. Will use again.

“Order From Absolutely Any Other Service”

Absolutely horrid. The food always takes at least 1.5-2 hours to be delivered, arrives cold, and is wrong half the time. It's not the drivers' faults either. The company has them pick up multiple orders at once and accepts orders from customers even when there isn't an available driver so it appears as if they've taken 30-40 minutes to even submit your order to the restaurant. Customer service will hang up on you and stall you, claiming they were disconnected until it's apparently "too late" to cancel your order and you're stuck with cold food. I don't think they'll last very long unless they get their customer service reps in line.

“Bite squad Bites - run away, run away”

My opinion is that they are deceptively hiding more delivery fees in its service charges then advertising coupon for free delivery which seems like a bit of bait and switch. Ive been a business customer for catered lunch as well as home for many years. They seemed to take accuracy and satisfaction seriously in past, but now you get more sorrys and sorry nothing I can do, blaming the restaurant and leaving you with missed items or no remedy for a ruined business lunch. Over past several orders Id say nearly half or maybe more were botched. Dont respond to requests for their corporate or legal office to complain, Run away, run away Tip for consumers:Based on recent catering order, dont count on inclusion of bread, utensils, plates, or napkins even if restaurant says it is included. Messed up my business lunch and said nothing they could do about the missing items and instead just blamed the restaurant. its game of roulette. you may or may not get what you want on each order, and maybe they will offer you 5 bucks for missing the side items you paired with your main course. nothing for anything they deem a special request - not our problem Products used:delivery service Service Value Shipping Returns Quality

“BiteSquad - What Happened?”

We had great service with BiteSquad the first 10 or so time we used it. My wife and I work late and need to deliver frequently. 2 out of the last 4 orders were total screw ups. One was supposedly because of the restaurant, the other was a total driver screw up. They fought me over crediting the order that THEY screwed up on delivery. An $80 order that they wanted to credit me $34.00. I would not recommend using them anytime soon until they get their act together. Too bad, lots of choices now with Amazon, Uber and GrubHub.

“Worst customer service”

We have been loyal customers to bitesquad since it's convenient and always try to give them another chance but they always seem to disappoint. Our food is always wrong every time and they don't provide any type of customer service... they only respond that there is nothing they can do about the items missing and it's ridiculous that we've wasted money for no reason. If they keep treating customers like crap I can only imagine how long their prized possession bite squad will last...

“Male Arrogance”

There are too many rude and unprofessional men working at this place. The service is lousy/late, rude, and just plain incompetent. A driver I had never arrived or called. I complained and asked for a refund then was told to just suck it up its not their problem. Cancelling my account.

“Unbelievable”

This company will lead you to believe you have ordered... And then 40+ minutes later when you are tracking your order you figure out it's not coming and has not been placed. This has happened 4 times in a year. They keep contacting me tell me it will get better... Really... I'm loosing Faith. I do love this app and the people, but it very hard to trust every time we order something happens! Just be cautious...

“Lie about delivery time and constantly push back order.”

They are always understating their delivery times and then send a text that it will be another 50 minutes. In the last 4 weeks I have had 5 delayed text messages, saying the order will be 40 to 60 minutes longer than expected. This makes it very hard to plan meals and extremely frustrating when I can order the same thing from another service and get it here in half the time. Deleted the app and will not be ordering from them again. All I wanted for them to do to make it right was refund and cancel the small order and they would not, they lost a regular customer over like $13 dollars. If it were uber eats, amazon, caviar, or door dash I would have been refunded. They dont care about customer service.

“Horrible problem resolution, the runaround, and penny pinchers!”

Long story short: You see the true nature of a company when you encounter a problem. I spent hours of email time going back and forth with them regarding my paid order (19 emails until I gave up). Most responses began with "I'm sorry" shortly followed by a "but unfortunately". As your emails are responded to by a different representative each time, no one seems to really read them well and actually address the concerns posed. I saw this from entry level customer service reps through management. In the end, I gave up on trying to get all my concerns/questions answered as each one I posed took at least 4 back and forth emails to get addressed. I was left extremely frustrated. 19 emails later I was able to at least recoup my food and tip charges (with much reluctance on their end) but they held on tight to that delivery fee with two hands. LOL, good riddance.

“Used bite squad for the first time BIG MISTAKE”

Used bite squad for the first time over the weekend. Part of the delivered order (a main course) was missing but bite squad refused to take back the food they delivered and re-deliver the CORRECT order. They also refused to make a full refund. Instead, after being screwed over by bite squad, i ate a cold dinner alone while my wife cooked herself something else. Could I have re-heated it? - sure i could... but the point of paying $71 to bite squad is you get a just prepared meal from your local restaurant, not warmed up food. Is anyone else seeing a trend develop here from the reviews? Just another two bit company that can't run a business further than it's nose. Customers are not easy to get in any business... and these fools just lost me and as many people as I can make go elsewhere unless they do the right thing.

“Never again!”

2 hours for food? Never again. I'm using DoorDash instead. I know delays happen, but I tried chatting with customer service to see what to do, and no one replied. I'm still waiting. Save yourself the grief and order food from somewhere else.

“Expensive service with no customer support.”

They charge 3 different fees in addition the driver tip, so they are more expensive than Doordash. Then my food was made incorrectly and I had no recourse. The only support option is a live chat through the app, and I never received any response through that.

“Worst Delivery Service Ever!”

Screwed up my order. Then charged me an extra 9.00 after the order when they should have been fixing there screw up to begin with not charging me more money! Worst Customer Service! Use Any other delivery service!

“First Time”

This was my first time using BiteSquad. I wanted a specific restaurant and they seemed to be the only ones delivering for them now. Everything went well. Driver was fast and courteous. Wait time was a tad longer than I thought it should be. Will use them again.

“Missing food, no attempt to bring it...”

Large order, only one entree received... refused to attempt to bring it again, would only give me a bite squad credit. Now we have people with no food, and so I guess they expect me to re-order it with the same restaurant? What a mess... Don't want a credit, won't use the app again...