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I went to Better Med yesterday and Mr. Zavey(sorry if I missed spelled your name) checked me in. He was very thorough and very patient with me! The nurse took me back, held my purse & arm as I was very dizzy(beautiful glasses). NP Bob (? stuffed up head) he was also very thorough and explained what to expect and what I needed to do. The facility was super clean! I had to wait for a ride so I went outside and sat on the corner. Mr. Z came out and chatted with me until my ride came! What a thoughtful & caring thing to do!Thanks to all of you at Better Med! Blessings,

Great staff and personality. Definitely have been here more than twice for urgent care notice even late notice. Will definitely recommend, when the office is not busy, you're expecting to be there minimum 15 mins. You can do walks-in, highly recommend you to check their website and choose an appointment of your day of or next day. Please give it about minimum 2 hours ahead of appointment schedule to save time due to walk-in.

HappyWe are happy to have BetterMed Urgent Care in Ashland which makes it close to our home. We have used this facility several times for cuts, sprains, fractures & breathing issues. Excellent care, short waits, informative, helpful and caring staff.

Twice in the past two months I found myself needing emergency care on a weekend. Since my doctor wouldn't open until Monday morning, I was glad that I remembered Better Care was open to help. Twice, I've needed xrays,once on my foot and the second on my wrist. I was quickly taken care of by dedicated staff and was able to go home, confident that my care was as thorough and professional as it would have been by my regular physician.

Peaceful waiting room which is important while you sit worrying about what is wrong. The receptionist was very helpful since I hurt my knee and was already in a cast from another fall. The Nurse practitioner was up beat and made sure I understood what was going to happen and then at the end what my next steps should be and what to expect while I healed. Great experience.

I have had the very best of care at this Medical facility. I have been to BetterMed on numerous occasions and each time the nurses and other associates have been efficient and kind. On my last visit they quickly diagnosed Sepsis and within the hour had me rushed to a hospital. This probably saved my life! Since then I have told my story to many people and advised them of the outstanding care I received at BetterMed. Thank you for providing this kind of medical care to our communities.

BetterMed Urgent Care is the BEST! The receptionists and nurses are always friendly and helpful when you arrive. The doctors and nurse practitioners are very caring and are always spot on when diagnosing problems. Even though I have a family physician, I am very lucky to have a BetterMed close to me because it is a quick and convenient way to get help when needed.

My son only needed a pre-op rapid COVID test, but they did a great job and had us in and out of there quickly. The staff was very friendly, especially the front desk receptionist, she was very bubbly and friendly, which made us feel welcomed. The price was pretty high though and they didn't take my insurance but they were the first place I called that was able to take us that day and provide results, which is what I needed.

Went in there to get help but was ignored and the white patients were taken over me even though I was there a good 30 minutes before they even arrived. They didn’t check me in either because the receptionist called her up to register. I left shortly after that act of discrimination stay far away if you’re a person of color they don’t take kind to us their. I also had to force them to speak to me when they greeted the white patients immediately after they came in.

First off was able to be seen same day as appointment. After setting appointment was seen earlier. Very courteous and professional, explained in detail what they were doing. As we were leaving everyone in the office spoke with smiles...

Needed Covid tests for international travel and BetterMed had the schedule and the days available that worked best for our trip...including Sunday hours. They were clear and concise on the phone about how and when to schedule our appointments. My wife and I drove an hour to the nearest office knowing that we'd have the test results in time...and we did. They were a big help in assuring our long-planned trip to Africa was able to happen. I'd use BetterMed again in a heartbeat.

Was seen in timely manner. The NP that serviced us need to start an IV line and he choose the wrong type of needle and he had a bloody mess to clean up he admitted he did not get right needle and had the nurse help him cap the needle to keep the mess to a minimum. I wondered what kind of NP we had if they did not use the proper medical equipment but other than that he was very nice and professional. His overall dx was correct confirmed by CT scan a few days later

The ability to make an appointment made the process quite speedy. All of the personnel, from reception to Nurses very friendly and professional. Very happy with the treatment, and if I ever have need of an urgent care facility again I will definitely go here!

It was a great experience. We were on vacation when our 2 year old started not feeling well. There was no wait and we were checked in immediately and put into a room. The doctor was thorough and detailed. The longest time we waited was just for the COVID test to come back and they gave my son a lollipop to distract him from the wait. I will definitely come back if we need urgent care on vacation!

went for a covid test, was greeted by a nice young lady by the name of Melissa who helped me check in and made me feel more relaxed for the test she made me laugh and just feel welcomed! The gentleman that did my swab was very nice as well i believe his name was Terrel. I highly recommend this establishment.

Reception area was clean & orderly, minimum wait time, staff friendly and knowledgeable. Procedure to clean & glue head wound was throughly explain (along with other options) , at home care also explained.

I've been going here for over a year, even taking my son because it's easier for me than seeing my PCP. However, Shaquaysha at the front desk is extremely rude! She even got an attitude and said, "Somebody in a bad mood today," when I couldn't understand her mumbled question underneath her mask and fluid in my ears. Then when I started talking she WALKED AWAY while I was speaking directly to her! When they took my vitals my heart rate was high simply because of how much Shaquaysha was rude! Thankfully this incident happened before I started using BetterMed for our company’s occupational health. There are plenty of other places to go without being treated like that. I will not be going back, ever.

I was in big trouble my covid tis had expired by 3 hours as is needed to be 72 hours before flying exactly so I scheduled on the phone heading home to fxbg from Reagan airport and they accommodated me at 7:20 pm had my test the next day int he afternoon and I was able to fly to my grandmas funeral.they saved the day!!!

I had back pain from some heavy lifting. The check in process was quick and easy. I was taken to an exam room, checked out by the Dr, given prescriptions, etc and was on my way in no time. I would definitely come back to Better Meds/Midlothian, VA for my urgent medical needs!

Suspected UTI. Rapid intake and not long waiting to be seen and diagnosed. Got prescription and released. Got a phone call a few days later saying needed a new prescription to treat condition after receiving analysis of urine sample.Really appreciated followup phone call.