Is bestbuy.ca Legit?

“'Refurbished', 'Open Box'”

Their 'refurbished' products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it. They're completely apathetic and detached offering a coupon to shop with them again as the 'solution'. Their practices are truly CBC Marketplace Investigation worthy and I'm going to bring it; this isn't a one off experience. Service Value Shipping Returns Quality

“They suck”

U cant get a hold of sellers on the site. How do U know what buying before getting? How can U find out if the phone uses blue tooth for S Pen or not? The reps dont know a f ing thing: may be re train them Products used:my passport worker got me a S 22 Aultra I was trying to ask sellers if the S22 needs bluetooth or not and store rep did not help on phone customer care.

“Billed three times for 1 product”

I bought a chair online and they billed my credit card three times for it, busted my credit limit by the same time which ends up making me pay fees. They say its normal but its not. No other company ever does this. This is definitely an illegal practice. I will never shop at Best Buy ever again. Service

“Charged twice for a freezer we did not receive”

Horrible experience and we hope they will solve the problem they created. We bought a freezer, it was cancelled, we received a confirmation we would get reimbursed within 5 days… instead we were charged a second time, we called, spent 2 hours being sent from one person to another and nothing …it's been 18 days and still no money insight. We have proof from our credit card records! We don't know what to do with over $1800 out of pocket….

“Thieves - BestBuy CA”

Last year Insignia air fryers that threaten the safety of your family and mine, were recalled. I returned mine in the recall. This process started last March. In May after waiting seemingly endlessly for them to do something I finally sent my Air Fryer back via their prescribed UPS service. May 13,2022. To this day I have not received the refund or even decent communications from these inept people. January 2023. Taking the Air Fryer and keeping the money means that BestBuy.ca is little more than a thief. I had other things I wanted to buy from this company, and have bought many things from them in the past. I have stopped buying anything from them ever since March of 2022. Well done, BestBuy, well done. Lots of companies selling electronics and consumer goods and I tell everyone whoever talks about buying something from yourselves. Service Value Shipping Returns Quality

“If I could give ZERO, I would”

They've had my money for a laptop since Jan 4 2021. I still have no computer and it's Feb 8. Apparently, according to "tracking" my computer arrived in my city on Jan 6. Tried to escalate my request to a "case worker" and have heard nothing in 2 weeks. This is the worst customer service I've ever had. RUN, don't walk from buying from Best Buy Canada. They are the literal worst.

“Scam”

I ordered a product and paid for shipping and taxes with no indication that I would be hit with a massive customs bill. Refused it and returned to sender but was not refunded my money at all despite attempts to communicate with the company and then escalation to Best Buy. Beware! Shady business! Products used:Item returned

“Worst shopping experience ever - Do NOT buy from Best Buy”

- Made an order for robot vacuum on Nov 25. It was supposed to delivered on Nov 29 and was NEVER delivered. - Tried to contact Best Buy customer services representatives a few times but all the response I had was simply requesting me (that's the exact word used by the representatives) to contact shipment company by myself. 0% helpful. - Eventually have to wait for the shipping company to return the order to warehouse and 10 more business days before I could get my refund. - Worst shopping experience I ever had and definitely not recommending to buy anything from Best Buy. Tip for consumers:Just not to buy anything from Best Buy - would have give them 0 stars if possible Service Value Shipping Returns Quality

“Sent me used product when ordered a new one.”

I have ordered a new kobo sage ereader but i have received a used one. Its clear from the packaging and the product which looked and felt like used one. The seal has been opened before they sent me. The Ereader made squeaky noise near the buttons, the screen protector is old and has bubbles in it. Frustrating experience! Never buying from best buy specially online. Tip for consumers:Dont buy online you may end up receiving a used product Service Value Shipping Quality

“Terrible online purchase support; orders fail/goods do not ship without notice.”

They have some archaic system to approve credit cards; Maybe even an outside 3rd party, not sure... Anyway, payment fails without any notice (email or text). You only find out when product does not arrive. If you log into your account you see "In Progress", even though it is not. You have to call, find out what the problem is, fix it, then wait 24 hours to see if it really did fix the problem. My approval would not go through. I called them about 8 times, used a new card, updated details about 3 times. Order never did get approved, they were never able to fix it. Ended up placing the order on Bed Bath and Beyond (for a Dyson v10 vacuum) (with the same credit card, no problems). Totally frustrating. Will NEVER buy anything from that site again. Tip for consumers:Order elsewhere Products used:None. Order never arrived Service Value Shipping

“Online Buying at Bestbuy website”

Please Please don't try online buying on Best Buy website if you need something on time. Very bad experience, even with the tracking of the item. It's more than one week now... no delivery date yet. Why Bestbuy Canada maligning its own image by letting other companies to sell their products on its site.

“Good Store”

This store is very convenient. Free shipping over $25, orders generally processed next business day. Price protection is nice as well. Ordered a camera and next week it went on sale for $20 cheaper. Contacted customer service and they refunded the $20. Overall a positive experience shopping at bestbuy.

“Best Buy CA provides a platform for marketplace companies that provide horrible service.”

When things go wrong Best Buy doesn't want to take responsibility for the horrendous service that some of the marketplace companies provide using their website. They ask that you deal with those companies directly and make excuses. Tip for consumers:Don't buy from marketplace companies on BestBuy.ca Service Shipping Returns

“RoastedCanuck rips you off”

I ordered a phone charging case through the Best Buy Canada website. I received a cheaper substitute but I paid for the better item. Packaging said it came from Amazon which confused me until I did a little more digging & realized this was common with this vendor. I've tried to reach customer service directly but so far no reply.

“Don't buy here, no returns”

Bought an Apple TV of Best Buy marketplace. Didn't have the ethernet connection I needed and can't return it. Terrible customer service. Another reason to just use Amazon. Best Buy just keeps giving me the run around. Shop elsewhere in my opinion. Tip for consumers:Seller keeps asking the Same question even after I answer it. Just plain terrible service. Products used:Apple box Service Value Shipping Returns Quality

“Fridge not delivered after 2 months”

Do not use Best Buy to purchase anything you actually need. We have waited over 2 months for a fridge and they still haven't given us delivery notice. They LOST the first fridge we ordered and we have now waited 5 weeks for the second one. We ordered on the 21st of June. I have not been able to purchase food properly as the fridge we have is old and leaking/broken seals. We are incredibly dissatisfied with their services. Tip for consumers:Do not order online from Best Buy Canada. Do not order appliances unless they are in store and you have a truck to get them to your own home. The delivery service lost our fridge. Products used:I ordered a fridge Service Value Shipping

“False and Misleading Tactics”

I made some orders and due to delays was promised faster shipping. This never happened, and every call to customer service was another false promise. They seem to simply make it sound like they are doing their job, but really they are just ignoring the problem and making it someone else's mess to deal with. I would highly recommend to spend a few extra dollars and shop elsewhere. When things are good with Best Buy, the process is uneventful, but when there is an issue there will be no resolution. Products used:Movies and video games Service Value Shipping Returns Quality

“No Price Match”

Best buy told me i was in line for refund because of price match. After checking back they wont honor it because it came from one of their Marketplace suppliers. Doesn't seem right to me. So buyer be ware Service Shipping Returns

“So confused.”

All my stuff came and it was fine. That's not the problem. I picked 5 things and only used Best Buy and no third parties (so they would send it all in 1 box) but they still charged my bank 5 separate interactions and now these $1 charges keep popping up and freaking me out when I have already gotten my stuff ages ago. My bank was really unhelpful and wants me to cancel my card. I am going to get a fine for going over in silly transactions because of them AGAIN. I know it's 1 and 2 dollars here and there but still, it is not cool. I wish I knew what was happening for sure and how to stop it without canceling my card. I would give 4 stars because they sent everything separate instead of together, on separate days but I am so stressed out now that three stars is all I can do.

“Never pre-order at bestbuy”

They will be quick to take your money and slow to ship. They will not give you any other information than "in progress". The guy in the chat system doesn't know anything. "Just wait for an update" he says. Oh! I didn't think about that. What are you paid for? To think I cancelled my pre-order from amazon to get that kind of treatment. What a disappointment. I will never buy from them again. I suggest you do the same.

“Return policy at Best Buy in Canada works against the customer.”

As a company, the sales department wants its customers to be completely satisfied with their purchase at Best Buy. Return policy for any product at Best Buy; within 30 days or even if the seller informs you of a feature of a product that does not exist; works against the client simply because they don't believe him/her. Customer satisfaction is not the main point at Best Buy. Management does not worry about generating alternatives to keep the customer happy. Products used:Returned Alexa echo Echo Dot 5th Gens due to dissatisfaction ...

“Atrocious Service”

I made the enormous mistake of trying to give Best Buy my business. I can say with certainty that I will never order from them again. It took them 3 weeks to deliver a basic online order to me. Amazon would have delivered it to me in one day! Any other company would have certainly delivered it within a week. Best Buy is so uncompetitive it is absolutely embarrassing. And their customer service is a joke. They solve nothing and it takes forever just to reach them. What do you get for this inconvenience? Absolutely nothing. It's just pointless aggravation. Never again. I have learned my lesson.

“Best Buy used to be good”

Best Buy used to be good. I purchased a Product from their discount bin and it doesn't work. I am not upset about that. I posted my truthful review and discovered that Best Buy filters, and does not post low grading reviews on their site. That's sketchy, greasy, and low. That shows they only want to make money and do not care about the consumer. Now I am just going to purchase items from Amazon or Costco. I feel this company is going to crash and burn like their sister company 'Future Shop'

“Final Straw”

This company has been going downhill for years. I used to be a frequent customer. The final straw is that they took an online order, charged my credit card, but refuse to ship the item or provide any method for me to get an update. This will be my last purchase at this company. If I ever receive it.

“Ex employee”

I cnt describe how $#*! company is this, not just for customers but for employees as well they dont care about anyone... they make $#*! policies and employees at the front being abused for those things which they have no control over it. They cut off employees hours, give them mandatory time off and forced to take leaves and when they need them. They beg them to help but then again kicked out forcefully. Their orders never deliver on time and customers abuse us and most of the orders cancel due to bull$#*! security reasons and again customer will abuse us. In the employees are abused thats why I left the company because supervisors does not help too. No money no respect of employees. Tip for consumers:. Products used:. Service Value Shipping Returns Quality