Is belleattheball.com Legit?

Do not buy from Belle At The Ball! I have waited around a month for my order and have received nothing. I also had my bank details stolen and $400 stolen! It has to be them as I haven’t used my card elsewhere. I wish I had checked here first…

We absolutely love our fleece lined leggings, my daughter and I. There was a huge and confusing mix up with the local couriers and bellattheball went above and aboard while staying in regular contact to make sure I received the package, even resending another package. We are very thankful and loving winter with these extremely comfortable leggings.

Terrible customer service, terrible product. 2 leggings ordered, sizing is very off, weirdly designed crotch area that looks nothing like the pictures. Took 1 month to arrive.Tried to return, but no luck getting any response as everything is an automated reply. Multiple emails and replies don't even make sense. Feels fraudulent actually. No phone number to be found. Finally...mounted dispute with my credit card company.DO NOT PURCHASE FROM THIS COMPANY!!!!!!!!!!!!!!!!

Received my order after a longer period of time than was advertised. Decided I wanted to return one item and the only way to do this is through emailing customer service. Emailed several times with no responses and weeks went by. Finally received one reply with an offer to exchange the product, but no information on how to return it. When I stated I'd prefer to return it, I never received another response despite writing back multiple times again. Don't order from this company.

Both pairs I received are poor quality due to the seam in the middle of both. It's like a large patch of extra material coming up the middle making the fit impossible/uncomfortable. I have been trying to connect with them but their answers keep confirming they were delivered. That is not what I am concerned with. They were not portrayed how they were online and I am simply asking for a refund or new pairs sent that do not have the large random seams.

Will not respond to requests for returning an undersized product. I ordered two pair of legging tights in two different colors and they fit completely different. The company offered to make me a custom pair for a price versus returning the smaller pair. They have now ghosted me about getting a refund and returning the pair that doesn't fit

Very poor quality, itchy material. Asked to return it and they said they would accept a return but I would have to pay for postage to China. They offered a 50% refund instead which I accepted and threw the tights away. After a month of not receiving the refund they are now saying they want it returned. They are trying to go back on their offer and just going around in circles with repetitive emails. I'm not expecting my refund to appear.

I bought tights in my size but they are way too small and designed real weird (the seems dig into each butt cheek). They say they do refunds, but don't. Which means I've been tricked into feeling safe to buy something only to be stuck with something that doesn't fit and is made improperly.

DO NOT BUY FROM THIS COMPANY - Their sizing is incorrect and so I bought an item that didn't fit. I have been trying for almost 3 months to return it, they barely reply to my emails, but when they do we just end up going back and forth. I have wasted over £30 on an item that doesn't fit and is no good to me and that I can't return. They've offered for me to pay more and they'll send a replacement and initially I agreed but still nothing has been sorted out and I am DONE. What a time and money waster.

Horrible, do not order from this companmy. I never got my order! This was 4 months ago. I have emailed them 8 times, finally I got the charge reversed on my credit card. No phone number. Scammy resposes ( check with USPS etc.) its all BULL. Dont order from them unless you like taking chances.

Stockings are ridiculously short. Contacted support for the address to return them for a refund. They eventually responded, however tried to sell me on paying more to ship me supposedly longer versions. I said no, and that I wanted the address to return the product for refund, and now they are no longer responding. This definitely seems like a scam. I imagine the reviews on the website are fake. I left a review when prompted through an email, and somehow that has never been posted to their website…again leading me to believe it is all fake. I wish I had done more research and never ordered from here. Any positive experience someone has was just lucky for them, not the norm.

Okay first of all I was a bit hesitant ordering due to some negative reviews on Trustpilot but after talking with support and getting a discount code I just gave it a shot and I am soo glad I did! I am genuinely confused because their support was top-notch and my leggings were AMAZING. I got the heattech translucent leggings and the fleece inside is so comfortable and warm. Putting together outfits are so easy with these that I even ordered a second pair and again, the same 5 star experience from order to shipment! They're incredibly stretchy and fit just like stockings. I highly recommend them!! I also realize most people who do bad reviews exaggerate the worst while people who have good experiences forget to review, so I'm writing this as this originally started when looking at the reviews here lol

STAY AWAY FROM THIS COMPANYI should have read company reviews before purchasing from this shady company. I ordered three leggings. Two of the three were defective, with non-uniform coloring and wonky seams. After five attempts to reach out to them, they finally replied and said I had to return the items to China. Return shipping is more than what I paid for the leggings! This company is a joke. PLEASE DO NOT WASTE YOUR MONEY.

This company is a scam from China. They send you inferior products that do not fit and then make it impossible to return them. You have to send an email to their support address just to request the address to return the items to, then you get no response for weeks with the clock ticking on their '30 day money back guarantee'. If you do get a response with the return address (I only got one because I disputed the charges to my credit card company), guess what, it's in China and the cost of shipping back their junk is more than what you spent on it. Then they'll get around giving you a refund another way with their statement that 'refunds will only be given on full priced items'. There is NOTHING on their website that is a full priced item.

This is a scam website, do not buy! My daughter purchased the “straightening brush” and it was a piece of crap. Couldn’t straighten anything, didn’t get hot and hair didn’t even slide through. Website for product had someone with super curly hair straightening her hair in video, so my daughter was like wow! Contacted them for refund under their policy .. what a palaver! Anyway after threatening them with our banks fraud team, and consumer investigation she received a refund less shipping which was fine. DO NOT BUY FROM THIS SITE IT IS NOT LEGIT!

Ordered 2 pair of the heat leggings and Large comfy bra. Ordered using their size charts. Received three 2XL bras...huge, and the leggings were so big they just looked black instead of the translucent look which is the only reason I ordered them. I emailed them a week ago for return information and again yesterday and have received no response at all. I am hugely disappointed as they don't seem to have any interest in making the situation right even when it was their own error. Plan to keep whatever you order...or at least whatever they send you. ☹️

Got my heattech leggings in the mail today and def was the best purchase for this coming winter. Super warm and I can finally wear skirts this winter. Customer support was also super quick for tracking inquiries!

Ordered 2 pairs of fleece lined leggings and they did not fit. Customer Service is a ghost. No exchange, no return, no refund. This is my 4th experience with buying China based product and I think I’ve finally learned my lesson.

After many emails back and forth with a representative from Belleattheball, they finally got the product delivered to me. The quality of the fleece-lined tights is top-notch! I highly recommend them!

I ordered 2 pairs of the heattech leggings, one pair in coffee & the other in black. The black pair fit well, the coffee pair were obviously not sized correctly and did not fit at all. The legs were much shorter. At first the CSR was helpful & from the photo I sent she agreed they were not the correct size. When I did not receive a replacement as promised, she changed her tune & said that shipping indicated they were the correct size & I needed to just stretch them more. Just another company peddling crap from China. Don’t buy from them!