Is beautyplaza.com Legit?

Fake Kerastase product

After I read all the reviews I almost didn't wanted to order anymore but I did need the products and they had a good discount so I decided to go with it. I received my order the next day and the products looked good not open or damaged and they are not close to expire. I also got a nice gift, overall a very good experience and probably will order again from them.

I have been using Clinique for years now, I am familiar with the products and have been using the Moisture surge products since they existed…This was my first order with Beauty Plaza.The product I received smells bad, smells like those cheap creams that have been on shelves for years.

Just terrible..I use Kerastase products since years and what I received from this scam company is just a handsoap with parfume. I told them that products aren't original and they didn't care. Definitely STAY AWAY!!Just extra info: If you buy someting you have to pay the return yourself. Also they 'kindly' inform you to insure the return, 0 trust.

Ordered here for the past 3 years, always on time with the delivery, always a nice gift in the package. Last two times, I received something different than I ordered. This had to do with the product changing, and they forgot to change the photo on their website. After a conversation over Whatsapp I got a return label and the money is in my bank account again. Really good service!

Hi guys, stay away from this site if you want to avoid fakes! I bought Kerastase Nutritive shampoo last week. The bottle looks wrong, the shampoo smells wrong. Everything wrong. The shampoo has completely different structure. Product pictures on the site are real, but Beautyplaza.com selling you FAKEs. I send email to Loreal customer service. They confirm, that Beautyplaza.com has never been their retailer. I am not surprised!

Don't understand why they have so many bad reviews. Ordering from them every four months and always getting my orders packed up very well +gift. Delivery always on time.

More than a month ago, I ordered a Kerastase shampoo from Beautyplaza but it never arrived. The delivery service never delivered this item and reported it as a return. I then re-ordered this product at the request of customer service. The exact same thing happened the second time. I spoke to customer service on the phone. They apologised and offered to send the product my way again. But this never happened. I then contacted customer service again who stated that this was no fault of theirs and that I could just order the product again. Of course, situations like this can happen if you order something but the way Beautyplaza handles this is ridiculous. They deny their mistakes and offer no solution.

Even once star is to much for this awful webshop. They scam you and don't follow the rules. Never received one of my items, and they stopped responding to my e-mails.Report this company, it need to be removed from the internet.Worst webshop In the world!

Great customer service and great products. I've only had good experiences with Beauty Plaza and will continue ordering here. Can only recommend!

Avoid!!Placed an order when asked them when finally they get it shipped, answer was “I don’t know” if you can’t give any timeframe, why you are in business? Asked for cancellation, and when my money will return to my account ?Answer from the shop was: “couple of days”. Really avoid, still waiting for my refund.

I do not even want to give a star. Purchase Kerastase densifique shampoos bundle. The big bottoms come in with white pumps whereas the product’s pump on their website is in gray. Also the external packing for them are darker than the ones that I have been using for two years. I called customer service, sent comparison pictures to them to seek an answer if it’s just change of packing or a new version. They just replied says we delivered what you have ordered? I was like…? Do you know what I am asking? Then, I don’t want to argue with them if the product that they are selling is fake or not, I just need a free return. The manager jumped in on the phone saying they can accept a return but I have to pay the shipping cost. I bought 2 bundles of 1250ml shampoos and you ask me to ship them back and pay for the return fees? It is ridiculous solution especially when customer has satisfaction issues with the products that you’re selling. I won’t recommend anyone to buy anything from this website.

0 STAR, they sell No sealed product en No expiration Date,,and lt doesn't look new..seems someOne already touch it ,scary,i send the photos to them...they send it is normal,,huh? they sell no sealed. it is important ,specially now a days ,were living in covid time,product doesnt look new, look at the photos seems someone already ,touch it, and i saw many truspilot reviews from you, the bad comment ,many of those are send back to you, so i am scared maybe is this came from 1 of them ,aside of no EXPIRATION DATE, is not safe to use , when the company sell not sealed or even a bit of mark like tiny plastic that prove is new , not sealed specially cream, its not GAURANTED IT IS NEW,, because YOU accept ,the RETURN back product,How can i trust if its new? Also YOU want me to pay my return to you ?? it cost me 5 euro ,then product to be yours ?? if product are open ,, it is exposed and not new anymore ,most of them will Oxidice ,beware...it can cause allergies,or if you are sensitive migth be worst ,,its not my fault that i recieve that ,now you want me to return and pay my return ,you get the product unfair,,Many store on online i exprience if like this they even refund ,or its free to return back on post

Ordered a L’Oréal hair mask. “ absolute repair”.Used this product for ages so I know the smell and texture. What I have been sent from this website is definitely a fake! AVOID AVOID AVOID