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The B&H representative (Meg) was very patient. She listened to my needs and offered solutions that could help me find a product that worked for my situation. B&H's commitment to ensure representatives are trained in the area of their discipline and customer service focus keeps me coming back for all my pro-video needs.

B&H has always been the pinnacle of excellence! Their expertise in the photography world is unequaled by any other retailer. I recommended B&H to my archivist son, who purchased a system to scan large maps and photos. He couldn't be more thrilled with their support and information. Because of their time and efforts, he purchased a Nikon Z26 II, lens and Epson Expression for the Jackson Dist. Library

Always a pleasure to work with B&H. A store operated by people of faith who employ thoughtful employees that work as a team, know what they are doing, and always inspire trust.

What I liked most about my experience using the B&H website is the availability of student discounts, which make the prices more affordable. As a student, this is incredibly helpful. However, if the prices could be reduced even further, it would be even better.

Great selection. Great service. Great continued education of customers. Fair pricing and free shiping. I don't shop around. I go straight to B&H.

your system is one of the easiest I have ever used and nd is clear, consise and easy to follow. I have always enjoyed the quality of service I have recieved from B and H. I have been ordering from you since the seventies.

Everything about the B&H customer interface is well developed. Ease of use is fantastic. Pricing is usually unbeatable. Have been shopping with B&H for well over two decades.

I've ordered from B&H about 80 times for my job and I've never had a terrible experience with any of the products or the shipping. We almost always receive our order the next business day. If something extraordinary occurs, it's 2-day shipping (as if that's a bad thing). I once ordered equipment at 4:20pm EST, and it arrived the next day at 9:00am. They might as well just say they teleport their products directly to your door.

I purchased similar equipment several years ago and am now expanding my business. I returned to B & H for this gear because it works flawlessly for my podcast and teaching.

I had to cancel a portion of the order and submit a new order for a motherboard. Phone call tried to do it but it still required a new order. MY BAD, but I appreciate the lady for trying to do this locally.

I visited the Superstore last month and had a superb consultation with your computer/printer/monitor expert Gil. He patiently and throughly went through my criteria for a new computer monitor. Though I was leaning to LG and Ben-Q, Gil showed me other options and I am very happy he steered me to Eizo and this specific model. Many many thanks!

B&H has always been terrific by me. I've been using the store for years now and can always count on finding good new and used equipment to help me get my projects done.

Fast shipping. Appreciated the email that the item was in stock. Flexibility on method of payment is also a plus.

My experiences with B&H have always been positive. They're professionals and do what they do very well. I've never had a problem or complaint.I really like the ability to compare items on their site - very handy when making purchasing decisions.

The ease to check out. B&H daily specials often provide things that support my photography. B&H makes it very easy and simple to checkout compared to other online sites. Their chat online provides assistance whenever I need it. Thank you B&H.

B&H Photo-Video in Brooklyn, NY has an amazing record for fast service, good prices, and integrity that set it apart from other retailers.

Website is fast and very user friendly. Plenty of filters to find just the right product. Many products and vendors to choose from when considering a purchase.

I've been a b&h client for more than 20 years, always a pleasure to visit the store and do business with them

I had questions about my camera purchase and John W. answered all my questions quickly so I knew I was making the right purchase.

I like the convenience of the web site. It has more details and information about items then most other sites.

“Well designed website”

Fast ordering with smooth flow for repeat customers. All the information needed to make a smart decision. Good phone consult if needed. Largest selection of products. I have been purchasing from them for years.

“I bought a camera”

I bought a camera here as a gift for my husband and i needed fast delivery, unfortunately the delivery was late by one day. I don't know whether B&H Photo Video or the post office is to blame for this, but the situation was not very pleasant. Fortunately, my husband liked the gift.

“They declined my order because they cannot verify my id”

This is the worst costumer service there, how can i verify my self if i just arrived to the united stated renting a room i hope you dont buy from them Edit1: they are saying they want to make sure that im not a fraud, so they must asking for a valid ID which they didn't, or anything proving my identity, the verification process is a failure to verify my addressee with the address in my id, this way you can verify how legitimate client is, otherwise they are bad and costumer service the very bad, also id like to add they I still didn't get the refund we are talkin about, Products used:non

“Always Excellent”

I have made several purchases from B&H. I have always been able to find what I want/need, they are always dependable, and my purchases arrive correct and in perfect condition. When I can find items on sale (which is frequently), that is just icing on the cake. Products used:I have bought a camera, lenses, and other miscellaneous photographic items from them. Service Value Shipping Quality

“Great experience so far!”

This is my second online order with B&H. I was really impressed with the shipping time on my first order (a telephoto zoom lens) and the quality and depth of information on the website. I only recently got into photography and am slowly building up my "gear" collection. This site has been very helpful, and I feel like I could spend hours on it whether actually purchasing or not. B&H was recommended to me by a friend who is a somewhat more experienced photographer. I do not feel intimidated, confused, or pressured by this site, even though I am new to most of this. If anything, this site has encouraged me to keep gradually learning and growing. I will be traveling to NYC soon and hope to visit the actual store! Products used:Telephoto zoom lens, astrophotography tracker, solar filter Service Value Shipping Quality

“Always quick & easy”

This time, I knew (almost) exactly what I wanted for new, better umbrellas - got all the info I needed on the B&H site, was able to make quick comparisons, made the order in a flash. Love using this site, love B&H

“Payboo Card is super shady”

The promise of instant tax rebate or 12 MO interest free financing with the Payboo card is bogus. They used to use a semi-reputable bank for the Payboo card but recently they switched to a scammy predatory creditor that uses archaic background and verification. Their application required a photo of my physical SS Card ( never encountered this ever) and they are so slow they take weeks to mail you requests. Their background checks have no security and request you send sensitive information via email attachments. Their reps on the phone are the worst. BH should remove Payboo from their site until they have a competent partner. Service Value Shipping Returns Quality

“Poor Customer Service”

But a tv from them. On tv product page states 30 day return policy. I ordered TV based on BH recommendations. I wasn't satisfied with product and decided to return for something else. I was told since TV is over 37', I can't return it even thought on product page states 30 day return. Total misleading. I written to 10 different customer service and to no satisfaction, none of them cared. I've been a BH customer for years and have spent over 10k with them over the years and this is the way they treat there customer. Amazon does not have these scandalous return policy. Don't put 30 day return on a product page and they switch policy. Would not recommend BH. Look to Amazon or Adorama for customer service Tip for consumers:MicroCenter has TV $100 cheaper Products used:43" LG OLED C3 Service Value Shipping Returns Quality

“B&H is great, but their association with Payboo will make it where I will not order from them again.”

B&H is great with their new products. I have spent thousands of dollars (as we photographers do) over the last few years at B&H. However, on this most recent purchase I opted to take advantage of a special financing with their Payboo card program ran through Comenity Bank. I ended up paying it off in full after three months because their system was always "down" for payments and charged you $50 late fees. Then their system was conveniently down once balance was paid in full and were unable to report payoff to bureaus. I do not know if this is an actual affiliation with B&H or this is who they choose to represent them. Either way I will take my business elsewhere while they use Comenity Capital for their in house financing. Tip for consumers:Do NOT use their in house financing Products used:Products were find Service Value Shipping Quality

“Defective product returns are a nightmare”

I have twice ordered open box items from B&H that were defective. When I called for an RMA to return the items I was told the replacement order would be expedited. What I was not told either time was that they would not be shipped until AFTER the first item was received and checked in. ("Expedited" is their standard shipping policy anyways.) This time around I remembered my previous experience, called back and asked for status when I didn't see a new order appear. I was told "I am sorry that was not made clear". There's a huge difference between that, and it never having been said. Last time it took several months to resolve the issues (I don't remember why). I can't advise buying anything but new from B&H; that's two out of two miserable experiences. Tip for consumers:They don't tell you that replacements for defective items only occur after returns are received and checked in. In my experience that takes about three weeks. If you're gonna go that route, expect problems. If you need something urgently, consider buying the replacement instead and fighting out their return process Products used:Laptop, mini computer Service Value Shipping Returns Quality

“Great information, professional recommendation, and easy navigate and place order.”

I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right. Tip for consumers:No Products used:Nicon Z8 Service Value Shipping Returns Quality

“B&H Photo”

After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice. Tip for consumers:Usually its free 2 day shipping, a lens cleaning kit I just ordered did not qualify. I think this is the first order I've actually had to pay shipping on out of probably a dozen though so I would assume shipping is free generally. I have not worked with their customer service but I am confident they would handle anything properly. I would trust them with purchasing advice, for example people asking about the eclipse in the comments of the solar photography article got good advice. Products used:I have bought a tripod, multiple sd cards, a cfexpress type a card, a couple of camera lenses, HDDs and several camera accessories from B&H, all of which have been fantastic.

“Bought a monitor that came broken”

I completely understand if something gets damaged in shipping, but my box isn't perfect shape and the monitor I received this cracked on the screen with no cover on the screen. Which means they knowingly, sent me a broken monitor. Insanely terrible at of doing business

“Excellent Service and Sepport”

I have purchased several thousand dollars of laptops, workstations, cameras, mics, and other audio/video equipment over the last few years. These guys never fail to provide quality tech support and assistance when making a purchase. Tip for consumers:use the video or text chat to get the best tech support Products used:ASUS Laptop Zoom 4-track microphone Service Value Shipping Returns Quality

“Great little 2 Channel Audio Amp the "Pyle PTA24bt"”

It will allow connection to any Windows or Apple computer. The Blue tooth works flawless. I told my son about it & ended up buying him one also. Beethoven even at 250 years never sounded better! Thank you, folks at B & H.

“Excellent!”

B&H is the best resource for a small broadcast/production company such as ours. They always have what we need (if they don't they'll find it!) at competitive prices, great shipping options too, from free to reasonable two-day and overnight options. Service Value Shipping Returns Quality

“Consistently Great Service”

B&H has always been high on my list of retailers to work with when buying new and used photography equipment. They carry brands ranging from niche to name brand and are often listed at great prices. It is easy to keep up to date and track their sold out supplies if needed. Tip for consumers:Sometimes you might need to use more key words, search functions or filters. Reviews on this site are great and the in depth description provided by staff is key to read Products used:Panasonic Lumix DC-LX100 II Digital Camera with Accessory Kit Value Shipping Returns Quality

“Uncaring Customer Service”

Customer service at this company did anything but serve this customer. Be very careful before you order anything! I ordered an item and realized after opening it that it was the wrong product. Even though the items were still individually wrapped and untouched in their original packaging, customer service denied my return simply because I had cut open the tape on the box. No compassion. Emails were very unfeeling as they hid behind their return policy. I understand items that have been opened and handled are harder to resell, but this product was completely intact in its packaged form. So...I'm stuck with a $250 product I cannot use over a piece of tape that was cut. I DO NOT recommend any company that has such little value for their customers. I'm a loyal buyer and would have purchased from B&H for a long time had they treated me well. Please consider going elsewhere and supporting businesses that value the customers they serve. Service Value Shipping Returns Quality

“Great Store”

I have been using B&H Photo for years. Their selection of products is incredible. Shipping options are abundant and always efficient. Customer Service is very well informed, friendly and helpful. Thank you all for your hard work! Products used:Camera Body, lenses, filters, software, backpacks, tripods Service Value Shipping Returns Quality

“Great Photography Gear & Competitive Prices”

B&H is my go to place for photography gear. They do a wonderful job maintaining their website with accurate product descriptions, product reviews and how to videos. They are also competitively priced and price match places like Adorama, Focus Camera, Best Buy and other major retailers. I have been extremely pleased with how well B&H ships their merchandise too. I have bought from another camera retailer on rare occasions for SD cards and an external hard drive and the other retailer did not adequately package these items and they were smashed. This has never happened with B&H. Products used:cameras, lenses, memory cards Service Value Shipping Returns Quality

“Excellent selection, fast shipping & reasonable prices”

I've only ever had good experiences with B & H, and they are my go-to store for electronics and such. And, though I come from a different religious and cultural background, I like seeing that they integrated theirs into their business operations while maintaining excellent customers relations with all of us. Service Value Shipping Quality

“Checkout is painful”

What's the deal with the checkout process? I keep having to go back and review address or cart before I get an active "place order" button. I often find myself in a loop of verifying address/payment method/review order until I can finally place the order. "Calculating taxes and duties" also never seems to resolve. This website is buggy. Using Brave browser with shields down. Brave is Chrome based.

“What dont they have?”

As President of a musical theatre I am always in need of replacing outdated or broken sound equipment. I always find what I am looking for and more on B&H. When an item has not worked like it should they have been very responsive and proactive in making sure things are made right. Products used:Wireless microphone system and antenna distribution Service Value Shipping Returns Quality

“I absolutely love B&H”

I'm a native New Yorker, and I've been going to B&H for almost 30 years. I'm a professional photographer and I've spent thousands of dollars in this store. I wish I were wealthy. I'd live in this place! So far, I've never had an issue with B&H, and I hope it stays that way. I don't see any reason why there would be, but I'm just saying. Even when I had an issue with a return, there was no problem and they solved it right away. I really only have good things to say about B&H, and I intend on shopping there. Hopefully for another 30 years, if I last that long!

“Best site for my computer buying needs”

I have a small business supporting local offices' computer and network needs. If I need something immediately, I can run up to Best Buy or Office Depot, and hope they have it. For computer builds I used to use NewEgg. But when I needed several specific pre-built systems, only B&H Video had what I was looking for. They customized the systems as I requested, and the whole process was painless. Now they are my go-to first stop. If they don't carry something, then I go elsewhere for that item. But no store can carry everything, so that's not a dig on them. Products used:Computer components Service Value Shipping Returns Quality