Is bancsabadell.com Legit?

I’m only giving them one star because I have to. Completely useless service.I phoned them to close my account and they told me it was done, but instead they left it open. I therefore incurred account charges which made me overdrawn, and then they charged me for being overdrawn. Appalling behaviour.

Really bad - they promise an account manager to take care and then you chase and chase.....very disappointing!

They wanted some proof of income documents which I uploaded to their web site. A few months later without warning they accepted a transfer from my UK account but without telling me didn't credit it to my account. I only found out after I contacted them because the payment didn't seem to have arrived. So I now have almost no money in my account balance and can't use my debit card or pay my bills. Their lack of customer care is shocking as are their charges. After 20 years with them they have now given me sufficient reason to find a better bank.

They keep asking for proof of income yet will not accept documents sent by email or by post. My wife tried to log in ad retrieve password only to be told to enter the third bank of numbers on her card which they said ended in a set of numbers that it did not. They a threatening to freeze the account.On a different matter, I have had home insurance with the for over four years. Tried to claim for water damage but after initially giving me a claim number, nobody visited and then they closed the claim. All phone calls and emails have been ignored.To me this is tantamount to fraud. It is a shame that there is not a no star option

Worst experience, the operators on online chat just want to get ride of you and not help you.

Why is there only a 1 to 5 star review system? Sabadell deserves zero stars. It's not a bank, it's a joke. Verging on a criminal enterprise. Besides the usual Spanish customer service routine of being ignored, disrespected and spoken down to by lazy, incompetent and frankly, stupid staff, they constantly rip you off with fake charges and commissions. At one point, I owed then 9000 euro in missed mortgage payments after tenants skipped without paying rent for months, I tried to pay off the debt in one payment. They told me I owed them 39000. An absolute joke. It took months of legal action and a visit to the branch by myself where I went absolutely crazy, for them to "suddenly discover" the error. Avoid this bank like the plague. They are the worst.

Who is this so called bank for? Not their customers... They say one should upload personal info to be able to keep the account with them, but the upload page does not work. I have tried several web browsers and deleted web history and cookies. At one occasion it seemed I succeeded, but they obviously didn't get it anyway, 'cause they continue to ask for the info without any comment that it was not enough or similar...

0 stars in reality. No communication. Terrible customer service. It takes months to get them to action a simple admin task (I'm still waiting for them to update my married surname after 5 years even after visiting the Orba branch and them photocopying all the required documents) They never reply to emails. Never reply via numerous cries for help via the website. Oh but they charge you fees at every opportunity but I really don't know what I'm paying for. Like others here, I'm trying to upload documents with no joy so they've frozen deposits to my account. Do not use this bank. I've had 12 years of them. You'd get better help, support and communication from the Bank of Mattress.

The worst bank I ever have been in contact with. The personnel is rude and they have problems with their online software. Cannot reach my online account anymore and they are threatening to close our account even though we have sent necessary documents. Absolutely disaster.

Don't use this bank, it is a terrible service. People can only work to procedures.When you cancel your account, Sabadell is not cancelling the via-t card and I had to make 3 telephone calls to pay €2,60 and cancell my via-t card. TerribleBjarne Hedegaard

Not worthy of one star. I agree completely with the review 4 days ago by Ibrihim word for word. The difference was this review refers to the Cabo Roig branch today. I queued for one an a half hours here today for a five minute query which wasn't answered by their on line staff. The manager here named Victor passed through the queue and I asked him what was wrong. He was most unhelpful and kept on walking. To make matters worse one of the two ladies on the desk went on a break without any replacement. The service here is diabolical and cannot be excused particularly if the manager cannot manage.

Bank Sabadell Puerto de Mazarron. The customer service offered by this bank is abysmal. One person serving, irrespective of the number of people waiting. The staff that are sitting at other desks ignore the people in the queue, like they don't even exist. They haven't realised that the customers are paying their wages! When you eventually get to the front of the queue, your transaction irrespective of how simple it might be, seems to take forever. It's almost like the member of staff has no experience of entering information into the computer. If they need to copy or print something, they walk like a snail to the printer/copier! I don't think I have ever seen staff to be so slow in my entire life. You have to allocate a minimum of 1 hour to visit this bank to do a simple transaction.

Never again. We arrived as expat and this bank was recommended. High charges for exchanging in a different currency when on holiday. On top of the package fee you already pay. I also opened a company account. After a ton of paperwork they charge you even for regular bank transfers. Then after 2 years I was so sick of it so I cancelled all. This took me 3 days ! Staff is not helpfull and tell you different things. Never again!

Rude aggressive and inconsiderate! I received an email saying they had requested documents to be updated but not received them so they would be shutting down the account unless received in 30 days. I had received no such request so made an appointment at the local branch to find out what was required. They didn’t want to know! They said the documents were ok but it takes a long time to update the system. I asked for assurance that the account would not be blocked but none was given and I was asked to ring a phone number or email as it was “nothing to do with us” at which point he dismissively walked off! The email address given to me doesn’t work and was written on the back of a letter containing one of their clients phone numbers and contact details-Apparently he has the same problem!

The wprost bank I’ve ever cooperated with. Low budget IT system with huge delays. Bank stilling money, changing rules without any information. They don’t understand that customer don’t speak Spanish - calling 1000 times in Spanish

amazing solution-based support from Monsi at the Sitges Sabadell. She took time to sort out at least three banking problems that were causing me considerable headaches. She was patient, efficient and refused to give up when it seemed the problems could not be resolved. Great service.PS when I called Sabadell's customer service to register my feedback I was told there were no channels for positive feedback only negative. Surely there should just be a feedback channel (not negative or positive)

Que ing up for 30 mins is no exception. Opening second boot didnt come up in their mind. 50 pct people have web site or admin issues. Indeed web site is very poor. It didnt cross their mind to do account openings at not during extreme busy hours, like round 12 but only upon apointment. In my case i pre ordered cash 2 days ago but the cashier was out for an errand. So one hour later still sitting here to get the cash amount that i cant get out of the atm. Realy worst bank to choose

Nothing works, except their sales. You cannot make insurance claim, you cannot book services (handyman service) which should be included into your policy. Contact through phone keeps you on line for 3 hours and then hung up. I've tried to contact sabadell for two years now - absolut rubbish.

A Big thank you to Alberto at the Picassent Branch for being so helpful and friendly when we visited the branch recently. I understand and speak a little Spanish but Alberto made it easy for myself and my husband to understand everything which we massively appreciated.

A big joke!!! Have been a client for 10 years, never asked for anything and when trying to get a help with a little water leak they just hang up on me! Idiots and I will move all from sabadell!