Is bananamoon.com Legit?

My parcel with an order of 3 bikini’s got lost. After sending 20 mails to Customer service, they still haven’t solved the issue.Result: no bikini’s for my holiday and no refund yet.

Amazing experience - used them twice and the quality, price, speed and customer service have been first class. Nikki is brilliant.

J’ai cherché un cadeau pour ma femme, on m’a très bien conseillé, ma femme a été ravie! Super service client à l’écoute, avec des réponses très rapides. Je recommande fortement!

I love Banana Moon swimwear. I ordered a cute Bride T-shirt this time for my cousin's bridal shower. The customer care person that assisted me on making sure I got the right size was very helpful and super nice. Order arrived in a reasonable amount of time considering it was shipped from France.I have ordered several times and have been very pleased with the items and the help I have received.

I lost my beanie's pompom so I sent an email the the customer service. I got an answer straight away, Camila was extremely friendly and helpful. She sent me a new pompom and now my beanie looks amazingly beautiful again ! A gazillion thanks !

Cheryl B. In customer service made my customer experience amazing and she is a great reason for me to continue to buy and recommend Banana Moon! My Banana Moon order arrived in a bag that had been slit open and resealed with packing tape. The only things in the bag were the catalog and the packing slip - no swimsuit! I contacted customer service via email in the evening EST. I received a prompt and helpful response from Cheryl. She continued to keep me updated, was friendly, and proactive!! She noticed that I had mistakenly ordered two of the same suit in the same size and she inquired about that so that she could take care of it on the front end! A++++++ customer service! Banana Moon has an acquired a customer for life with the kind of customer care Cheryl provided.

Hi, I contacted the customer care via whatsapp, I got a reply immediately! I could choose the correct size an my order arrived in time for my trip! Love my Banana Moon Bikini. Thanks

I love Banana Moon. They are so beautiful and so perfect the entire summer. I feel good in them and they have an amazing quality. Banana Moon is of course a bit pricy, but totally worth it! Almost all of my swimwear is Banana Moon. I use them probably every day in the summer, both in sea and pools. And they are just in perfect condition, after years.

Excellent products and service! I placed my first order online ( I used to go to the store while on vacations) and it arrived super fast and the products are perfect! The + the swimsuits come in a plastic pouch which is make it easier to carry them around.

Best customer service!I ordered the wrong size, contacted the customer service and they got back to me right away via WhatsApp, refunded me and help me to find the right size which is perfect!In love with my bikini

We all know how many swimming suits we have to try before we find the right one. This isn’t happening with Banana Moon as I just paid 16 euro to send two back!! This is unbelievable, other companies have at least some arrangements where customers pay 2 euro for sending stuff back, or it’s entirely free. Thank you

To comment on my earlier review:Dear Banana Moon, that is precisely the problem. I have followed the instructions for use. You are constantly hiding behind it. It makes me discouraged. I work in the textile industry myself and know what a fabric does and does not do with sunlight. This is poor quality and definitely not worth the money. Who wants a bikini that discolors after wearing it a few times?

They didn t want to help my daughter with giving a return label, . So she had to sent it without a return label, and had to pay Bpost. After she sent it with Bpost Banamoon suddenly were coming with the proposal to give her a return label? How redicoulous is that. It is like they did it on purpose. The package has been sent now more than 2 weeks ago, just from Belgium to France and it has not been received? As they didn t want the first time give a return label, they can now tell anything, even if the package has arrived. We read reviews with same resending problems of other customers. She will clearly never see her 350 Eur back again.

I returned a bikini and paid for a signature return at the beginning on June and still haven’t received my refund. I have emailed several times with photographic proof of return and still no refund. My emails now go unanswered. This is a disgrace especially as they are not cheap. Banana Moon, where is my money?

I will never order form this company again and wish I never did. I ordered two bathing suits for my daughters. First of all we had a problem getting the package. The customer service department was no help finding my package. Once I did finally get my package, the suits are not true to size and needed to be returned. That process is super antiquated. You cannot input the return online like every other company does and you have to pay for your own shipping. I have little faith that we will get this return resolved especially after reading other bad reviews. Save yourself a headache and order elsewhere.

Quality on these bathing suits are terrible! If your going to be spending over $100 on a set I would expect the quality to be fantastic, but that was not the case. After wearing the bathing suit only once it was starting to fray and come apart. I want to return but I think I’m past their 15 day return policy. I do not recommend buying for this company.

The first time i tried to return the items because of there are not true to size i had problems so i asked banana moon for help they refused to help me. So i tried a second time now i am waiting for something like 3 weeks for a refund and the only thing they say is we dont have so we cant pay you back. I am not even sure i will ever get my 350 euros back from that company. Customer service doesnt want to help! If i could give 0 stars i wouldAnd again after they placed a response:As usual the same answer as always, not even paying attention off what i told them

I have purchased Banana Moon clothes before in stores but this was the first time I ordered through their online store. It is safe to say this will also be the last time! I have been trying to get in contact with their customer service since the day I have made my order so that I could cancel the order to modify it but they never responded and shipped the order anyways. The order never arrived, I contacted the courier who said I need to contact Banana Moon but once again my efforts failed as Banana Moon never responded. I have sent several emails and made many calls but no answer. I am so disappointed by this experience, I just want my refund and forget this whole terrible experience. I would think twice about ordering from their online store.

I bought a beautiful bikini from Banana Moon last Sunday in a boutique in Spain.Two days later I wore it for the first time on the beach. During the day the top of the bikini started to lose the color in places. And it got worse by the hour. Back from the beach I called the store. They told me to come by. So I took a 20 minute drive and went back to the store. The bikini was given a look and I was directly insinuated I had used bleach. Which is simply not true. It came to a very unpleasant discussion and I was portrayed as a liar who manipulates. Which makes no sense at all. I bought the bikini because I like it and I would have exchanged it for a flawless product. But I was offered nothing of the sort. Neither an exchange, nor the money. I was told she can only take a photo and send it to the company for quality assurance. (No respond so far) I am extremely disappointed about the quality and that I am therefore accused of lying. That I spent a lot of money for a beautiful bikini that is no longer beautiful and that after such a short time.I contacted the manufacturer and on the second attempt I was helped directly. The Bikini were exchanged. I can recommend to buy the bikinis directly in the online store. There you will be helped if something does not fit.

A few months ago I ordered some bathing suits online, received them on time but had to return some of them. I returned them in august, but still haven't got my money back. I already emailed the costumer service a couple of times, I've called them but nobody is answering.