Is aukciony.com Legit?

Great service. 5 stars. Highly recommend. The parcel from Russia to the USA was delivered in 14 days - that's fast. Incredibly happy with my purchases. Everything went great. I will order more. Forever yours customer

I recently had to order a car part from the russian website drom as it was the only place I could obtain a crucial part, the team took my link to the product page, ordered the part for me to their warehouse, took pictures once delivered to the warehouse and then shipped to me in the uk with tracked shipping all the way from russia.Payment was as simple as using payal and the team members I was in contact with were incredibly fast to respond and very helpful along the whole process.

I attempted to purchase an item from a store in Russia. They helped me condense my order to save on shipping, however there was an issue with the store. So sadly I wasn't able to complete my order. They immediately deposited credit into my account and once I requested a refund, a PayPal transfer was sent almost immediately. This whole interaction took place over 36 hours and with less than 5 emails. I'm very impressed by their customer support. Although I wasn't able to complete this purchase I'll be sure to try again in the future.

I found an item that was only available in Russia, being in the UK it is impossible to buy direct, when googling what I can do and stumbled on this website. I purchased using PayPal for the extra protection. It was excellent service, they purchased the item for me, sent pictures to confirm I was happy and the item was shipping to me and arrived in less than two weeks! Excellent service and I can’t wait to purchase again.

I highly recommend Aukciony. I own a company in the US – and by nature I am very cautious when purchasing from abroad. The negative reviews I have read on trust pilot frankly sadden me – because they just aren’t true. Aukciony has held my hand through multiple transactions – all successful and professionally handled. It’s really daunting to purchase from abroad, but they just made it easy. Prompt to update, meticulous with details, deliver as promised. There aren’t a lot of companies out there that really deliver on customer service. Happy to say Aukciony exceeded my expectations. 100% recommend, you’ll be in good hands.

Totally recommend aukciony services. i ordered a very heavy and long item from Siberia to Greece, not only the manager was able to tell me before hand the total costs of the shipping and the customs but also when the parcel got returned for dimensions reasons they where able to find a solution in order for me to get the package. Always answering the chat on their website providing all the information.Overall very professional, totally recommend and use their services again.

Ordered stuff from a Moscow store that refused to ship to EU. Aukciony worked great, quick, though the service costs, shipping and exchange rates were a bit high. Luckily they made up by being creative shipping the goods. All in all a great service which I would use again and recommend.

Very prompt responses to any queries. The key is to find out about all the possible costs involved by asking them, and they will respond fast. Delivery time was very decent!

I've used their virtual address service multiple times. I've received all my orders in good shape. They had quick response times, and full support when most needed (once carrier delivered an order to a neighbour).

title says it all - stealing valuables from your packets. Russian post envelope was sealed and intact, just most of expected content missing. They didn't even bother to reply to the formal complaint... avoid! avoid! avoid!

You think You buy cheap ---forget!!!!The best place to fish ,,CLEVER,, first of all bank fee -jocke second after you put the order your fee ll rise up 100% warehouses its a great jocke and last You never get full scan of purchased item .On each step they rise price from 100 -300 % ...hehe Its good for people who dont understand russian.

I wanted to buy something in Italy for shipment to Australia, but all the other websites that offered this service were very expensive. I was a bit wary of Aukciony given other reviews, but decided to try it with a small purchase. Initially it seemed to go well - they sent me a photo of the item when it arrived with them, and a cost to forward it. The cost was higher than advertised on their site, but not as high as other sites. I paid via Paypal. 6 weeks later it still wasn't shipped and they hadn't answered my requests, so I raised a dispute through Paypal. Their response to that was to say they could not send it and would refund me, but they just canceled the order without refund. I received a refund via Paypal but that means that my item is now lost to me.

Reliable service for all of your shipping needs. Excellent customer service and quality control. Dedicated team available to assist and answer questions. Highly recommend.

Horrible scamming service.I have used various other forwarding companies, and never was a i scammed like here. I ordered a package to their virtual address in moscow. Upon arrival, i got a picture of the inside, and immediately, my account was set to -9 Euros, and a bill for 20 euros was issued to me. So, before i even organised any forwarding they want to charge me 29 euros. Out of nowhere. I barely spoke to them other then to ask where to send. Their explanation is, as quoted--- 3 euro , asseptance of your parcel- 2 euro , deleting the 1-st packing- 9 euro ( < 5 kg) packing a parcel--I never told them to do any of that stuff :)The 20 euro fee is supposedly for "picking up my package", whatever that meant in the broken english the person on the site named "vasilii" writes in. The package arrives at the location the display as their warehouse and they charge you 20 euros to pick it up from there??? There's no mention of this anywhere. Once you ask the support, they reply with--You can also check all commission on rus. version of site--So they outright don't display proper information in the english part of website.Furthermore, to make matters worse, once you try and organise the shippment forwarding once this item came to them, you go to see how much you pay, and it outright is double then their shipping calculator.So, i go to their shipping calculator, enter origin country, destination country, weight, all exactly the same as it's on their website, and i get 30 euros estimated shipping.Then i go into orders, try to organise the forwarding, i put SAME EXACT THINGS and it gives me DOUBLE the money, 60 euros. When i ask support, they say--The calculator shows enaverage price of tarrif , not exact amount--HOW CAN THE CALCULATOR FAIL FOR 100% OF THE AMOUNT lol. It should display exactly the same price if you put everything the same. It's clear they are scamming.so anyway, what looked like around 30 euros forwarding from the initial shipping calculator, so far they expect me to pay 89 euros for the forwarding :)) This is hilarious.

I placed an order for this company to buy goods on my behalf and post them to New Zealand. I was told that posting them to New Zealand would cost around 50 euros. I paid the invoice. I was then told that I will have to pay another exorbiant amount to send it to Germany first so it can then do on to me. They are refusing to refund me my money for what I paid for which is over 200 euros.EDIT:1. This is a lie, you did not provide me a tariff schedule. You don't even have it anywhere on your website that you can't send to New Zealand. I would not have paid the shipping to New Zealand if you had, let alone have used your service. 2. You haven't even given me a list of countries I can send my parcel to even though I asked you to provide me this list so I could still receive my parcel. Your manager said herself she wouldn't give me this list because I had already paid shipping.3. You sent me a bill asking me to pay this 67 euros even though I never agreed to pay it - and even then, the total amount for the order would amount to over $400 NZD, which is absolutely insane for something I paid less than a quarter of that amount for. It is literally illegal to change the price of a service and demand further payment after an invoice has been drawn up and paid for and it is in violation of Paypal's terms and conditions of use.4. I was more than reasonable in my initial responses to you, but the manager you had overseeing my case was uncompliant and unhelpful. I asked to speak with another manager several times and my request was not granted.5. I spoke with New Zealand customs several times and there is no reason at all that you can't send it to New Zealand, as the sanctions only apply to certain goods.6. I did speak with your helpline and they told me that sending to New Zealand is possible - why the hell would I have used your service if it wasn't otherwise?7. You have deleted my account to prevent me from claiming further evidence against you, which proves all the more that you are trying to cover up what you have been doing. Fortunately I was able to get more screenshots to show Paypal before you did this.It is unbelievable how you won't even apologise and you continue lying like this.

If you do not use "buy for me service" and do not pay for them buy for me service, they do not help you for your packages.DO NOT ship any package to their virtual address.Your packages never cant receive. and you will see many problems.They do not tell you about problems. even after chat with support.First package I shipped to my Virtual address. but package stoped in post office. they told me: (we can receive package, you must write the XXX name for the receiver, so i can receive it. we cant receive package with your written name any more.). so you must call to sender. they change the receiver name. wait about 3 weeks. and ... and pay to auction courier fees about 20 usd, so they got it.When i shipped the second package with the updated receiver name (i got it from the support). The package will be stopped in the post office again.NOW they told me (we can not receive any packages via ru post). I asked to help me, they told me (we will pick up your package from post this mondey for you FREE).They told me we will pick it up this monday. but after monday, they told me we will get it next monday. but after next mondey they told me we will get it next monday After the next monday, they told me: that manager promise to help you, is not in the work and will back to work the next monday, and ... But after 1 month , they did not pick up the package.They told me we changed my warehouse and I'm in a new city now. And there is no way to receive your package in old city. (after 1month). and also they told me (that manager promise you to help you finished work with us now, we cant help you any way, you must return your package and ship new to new warehouse)So I lost my time. i lost my money i lost many thing.It was a birthday gift. but i cant deliver it to my family on birth date.Because of their mistakes.Be carefull.

Date of experience: February 03, 2021