Is audible.de Legit?

English:Audible (Amazon). Wow. There are dozens of things that make this company one of the most unpleasant ever. It’s the service hell.Example: I want to return an audiobook that is really poorly made. There's no link for this on the homepage (as usual). I would have to call the UK (!!!) to contact their service. Of course, this is intentional, so people give up on trying to return.I think this is at least legally questionable. Morally, it's obviously wrong. But Amazon doesn’t care about morality - we know it's always about maximum profit by any means necessary.Sad. Worrisome and for me, the end of the Audible/Amazon relationship. I spend thousands of euros a year on Amazon. Now I've had enough. The power of these companies is and will certainly become a major problem.Deutsch:Audible (Amazon). Wow. Es gibt dutzende Dinge, die diese Firma zu einer der Unangenehmsten überhaupt macht. Es ist die Service - Hölle. Beispiel: Möchte ein Audiobook, dass wirklich schlecht gemacht ist, zurück geben. Auf der Homepage gibt es keinen Link dafür (wie sonst auch). Ich müsste in Großbritanien (!!!) anrufen um Kontakt zum Service aufnehmen zu können. Natürlich ist das beabsichtigt, damit die Leute auf einen Rückgabeversuch verzichten. Denke, dass ist rechtlich zumindest fragwürdig. Moralisch ohnehin. Aber was kümmert Amazon schon die Moral - wir wissen, es geht immer nur um maximalen Profit mit allen Mitteln. Traurig. Bedenklich und für mich das Ende der Audible/Amazon Beziehung. Kaufe um mehrere tausende Euro pro Jahr bei Amazon ein. Jetzt reicht es mir. Die Macht dieser Firmen ist und wird garantiert noch zu einem großen Problem.

My partially sighted partner signed up for Audible in the uk….cancelled the direct debit after months and only after checking his bank balance realised that Audible.de were taking £12.97 for the Premium service (no books provided or requested) and was unable to find where and how to cancel. Eventually obtained this telephone no from a kind guy at Amazon uk. German ph no. +49 (0049) 94178878900 and they sorted it by refunding.

Audible is deducting regularly every month the subscription BUT gives no credit for books ALSOwhen trying to contact Audible.de I only get silly pretyped answers about anything but the problem I am questioning. Audible is a scam!!a telephone contact they’re providing is not working

Unfortunately, no minus stars are available. Never, ever again would I book anything on a trial basis with Audible or Amazon. You need an IT degree to figure out how to cancel. And then, once you think you have been successful, the next payment is made. Awful. Horrible. Only designed to nick your money. And imagine how many 100s of thousands or more trusting customers experience this. Shoot your spaceships, destroy our environment, but the main thing is that Jeff Bezos dies rich. I'm most certain these comments will be wiped.

Continued to charge me for a subscription I did not even know I had with audible.de after signing up AND cancelling on audible.co.uk.I have all the emails and screenshots of cancellation. They continued to send threating emails. Please do not subscribe, you will create a lot of unnecessary admin and headaches in your life.I am now in a process of requesting all my information from audible.de under the EU law in order to establish what information they have about my actions and account status.UPDATE (20 July 2023)Spoke to an agent via chat who indicated that she will ensure my account is cancelled and that I do not have to pay the outstanding fees. Will monitor whether the threatening documents and emails continue.

The billing is the only thing that works best. When stopping the already paid month, the service is not usable from this moment though they charge the full month. Never had a good customer experience with any Amazon service so far. Beware of zero support and agressive charging if you ever ask for help.

I ordered an audiobook from them which i never received. After a myriad of emails, it is virtually impossible to reach them, they never addressed my issue and sent me prefabricated emails about priblems with my account. As though my request and purchase did not exist!!! But the money went out of my bank account. Appalling.... Do never use them! A scam...

Audible.de is a scam. They hijacked my Audible UK account details and they added an extra £12 plus charge each month. They are then very difficult / impossible to contact.

The commercial clips are load to the max, it ignores the volum setting and litterly screems out of the speakers. Just discusting, dont support scam companies like this one!

Sent 14 invoices to my 10 year old daughter. Total 1,000 Euro. We cannot fi d these orders at Amazon nor in our majls. This is a scam company so very very careful

I’ve received 6 invoices through the post for various euro amounts for things I’ve never ordered or used - not at all impressed! Massive scam

Never again!!!! After cancelling my membership they still taking money every month!!!

After I cancelled the Abo, they still kept taking money each month from my account. I had the email with my cancellation and contacted the customer service. They were absolutely unhelpfulI. will block them from my account. No money back so far. still trying to get the money back. So FINGER WEG

Date of experience: November 18, 2020