Is atlasvoyages.com Legit?

I feel compelled to share the extremely traumatic experience I had with Atlas Voyages. I had booked a trip to Northern Cyprus with my 7-year-old son, but the agency made a fatal error by booking a hotel in the Greek part of the island, while our destination was the northern part, under Turkish administration, where no visa is required according to the information provided.Upon our arrival, this mistake led to disastrous consequences. We were detained and locked in a freezing, filthy, and unsanitary cell for over four hours. We were treated like criminals, separated from our luggage, and subjected to inhumane conditions. The local authorities lost our luggage, which was never recorded, making any claims impossible.The next day, in an attempt to understand the situation and seek help, I contacted the agent handling our case. This agent was utterly dismissive, even hanging up on us and minimizing our situation by saying, "it happens even to doctors." His response was to direct us to customer service, with no empathy or acknowledgment of our distress.Atlas Voyages not only failed to provide adequate service but also compounded our suffering with their lack of professionalism and empathy. This experience was a true nightmare, and I strongly advise against using this agency. An experience to avoid at all costs.

the contract provides that the agency supports visits to madinat and meqque. But we benefit from any visit. the préstation was summarized transportation + hotel and nothing else. Therefore, Atlas Travel must pay me the cost of the visits. The hotel has makka was not up to par. A bed was in front of the bathroom door. Our colleague had suffered with for 11 night sleeping head stuck to the bathroom door.

information not shared with all agency. Agency in Rabat tell you, group and package are available when agency in Casablanca tell you that the trip is cancelled

You need more filter option something like booking, i book via hotelia but i still use bookingofr searching as it is easier

You have a serious problem with your website I'm a client since 2011, in your headquarter at Casablanca I get a very good service. But when it comes to pay for my reservations online it was an horrible experience not just once but several times!!But I want to thank your employees at BD FAR in Casablanca for their serious services and the warm welcome we get there!

I wanted to change my flight dates. So I called their callcenter to have information about prices, since I couldn't do that from the website. They told me that they would call me back, but have never done so. I will never use their service.

I lived a bad experience. I wrote a mail to claim and I am still waiting for an answer.

I waited more than 10 days to get my ticket. Reserved with a price and was told that the price of the ticket increased and you need to pay for the difference

Reactive, nice and professional "dispatch".Clean vehicle.Good Driver who knows Marrakech very well.English level basic. Ask for a good English level if important to you.

Sarah is wonderful and very Professional. However the agency should pay more attention to make the travellers of the same family sit close in the plane, specially when children are among them.

Thanks to my sales contacts, the two drivers for the tour in Ourika, the top of our guide for our visit of Marrakech's monuments I highly recommend the ATLAS AGENCY for the quality of service, ponctuality and professional Regards,

In overall the service was good but still waiting for the invoice to be sent by email.

very good treatment of our demand.Very good staffjust one critical: credit card system (as Visa, Master Card,...) not available.

It's was a good experience. We have find our hotel quickly and with right reservation .. it's was very helpful for us.Thank you atlas voyage

It is a good experience to book hotels with Atlas Voyages but they dont accept bank cheques ! ... only cards !! ...

No issues at all. It was smooth and easy going process and the hotel reservation matchs up our expectations.

It is wonderful to have a Moroccan search engine platform for international flights Teyara.ma, and especially, to book the flight with a Moroccan credit card, and pay in MAD.

The agency should look at the hotels especially in some countries before working with them.

Professional people in Rabat-Agdal branch, waiting for the trip for a global review. Good feelong overall.

average service not Worth the price