Is artscow.com Legit?

“Don't trust timing”

After one month after purchase my item is still processing. They said that in 7 days I'll receive it, so I wrote to the customer care to understand if everything was ok and they told me they had delays. This was 15 days ago, and still no idea when the product is going to be made, let alone shipped.

“READ THESE REVIEWS BEFORE USING!”

Had a few orders that were ok... THEN... black t shirt has a white line not in the design... satin pyjamas the on screen and actual prints are totally different! Tried to contact them... no success their online form doesn't work... THEN! I discover I have to pay shipping to Hong Kong! ONLY EVER USE Pay Pal so you can get your money back!

“Hit or Miss”

I've used Artscow several times. The photo blanket turned out great. Canvas prints were 50/50. Some great, some poorly exposed - snow was grey instead of white. On 3/18/20 I ordered 100 surgical masks. As of today, 5/9/20, I'm still waiting for them. Customer Support says to keep waiting. I'm about to ask Paypal for a refund.

“Beautiful dress, great support”

I made two wrong orders and customer care agent Cecilia helped me greatly. When I received my dress I fell in love. I am an artist and prepare my designs based on my paintings in Photoshop, for higher resolution. It works really well. Stitching is really nice too. Thank you, Artscow! I enjoy making business with you

“Terrible Products! Don't use them.”

Can you give a 0 star review? Their customer service is terrible and their photo reproductions are beyond bad. I ordered a personalized photo blanket. Some of the photos came out orange. The base colour was supposed to be dark purple. The colour I got was light blue. When I complained they said I could return it at my cost for a refund. I was not going to send it back to China to get a refund of what I paid when it would cost me a fair bit to return it and end up with nothing. They claimed the photo colours were my fault and that the base colour was 'close enough'. Its not worth the money or aggravation to use this company. I will never use them again and will tell everyone I know not to ever use them. SCAM. Tip for consumers:Don't use it. Its a terrible site with very bad customer service. They do not stand by their products. Products used:Personalized Photo Blanket Service Value Shipping Returns Quality

“Dress shirts for days!”

I was hesitant to order as I thought this might be a scam sight but I thought 25 bucks why not. I will now be ordering tons of custom dress shirts to look like a goober! They do take about a month to arrive but I'm more than happy to wait for custom shirts! Great quality and customer service was very helpful as it was around Christmas and they were slammed with orders. Tip for consumers:Make sure the image you use is a proper file format to to stretched or it will not look correct Products used:Dress shirt Service Value Shipping Returns Quality

“I gave them the benefit of the doubt...”

And then, this happened: 1) Placed an order for two identical keychains near the start of February, didn't get the package until late March. Apparently, they were off for a whole week on Chinese New Year, and they don't tell anyone until you ask why the gift you ordered for your partner's birthday isn't arriving anywhere near on-time. 2) Finally got the keychains, only to find that they rotated the design 45° on them. It's only slightly annoying because most of the design is symmetrical all the way, but this would've been unacceptable in any other case. I usually have a good experience with China-based retailers, but this was not one of them. You get what you pay 4 bucks for, I guess.

“Bad Costumer Service - Still waiting for status of a wrong delivery”

Ordered a custom jumper, got someone else's order. Contacted them to sort issue, keep waiting for repplies and nothing. Instead of making my order again straight away and posting to me express they only offered me a discount on express delivery or told me to wait 45 days for them to fix mistake and not even that was confirmed or dealt with yet. So basically I ordered a present several weeks ago, didn't get it and have no idea what the story is yet!

“I ordered 3 months before when I need it, 3 months later still dont have it.”

I Ordered a book from Artscow back in September. After a month when I had still not revised the package I contacted Artscow and asked about the issue. They said to give it more time despite the fact that it was already a week past the date it was to arrive. They continued to tell me this for another month into late December. They finally said they would send a replacement, but it was then case closed regardless of the result. Now three weeks past that date I just now got an e-mail saying it was shipped today and will be here in three weeks. So by the time it arrives, if it arrives, it will have been almost 4 months at which point it will be too late for the event I had needed it.

“The purse of my dreams!”

I was worried after reading other reviews but I thought that I would try this site. I read the positive reviews and made sure that my photo was converted to the highest DPI so it would be decent looking. It was more than decent, it is beautiful! And so roomy! I love the leather smell. Very happy!

“Never received my item.”

Artscow is very unreliable. I ordered a custom mousepad exactly 20 days ago. It shipped 17 days ago. The item has not arrived yet. I contacted support twice regarding this issue. They said that it was still in transit. First, I paid extra money for expedited handling. It has not arrived in the 8-12 business day timeframe they said it would. I wish I could do something about this situation. Never using them. Use Vistaprint instead.

“Why didn't I read these reviews first?”

I wish I had read these first. Their site is very buggy. They took my order, which took forever to place on buggy site, now three days later they are telling me I haven't paid! How do I get my money back?

“KN-95 masks (PGT)”

Ordered the masks on 9/12 and received them on 9/17. Was amazed. Masks are of good quality. Nose piece is solid. Materials look and feel good. Wasn't pleased with the mask not being pressed into the mask like my other PGT masks purchased from other sources, but the mask is up to par. Customer service was responsive

“Avoid Artscow”

Our order wasn't cropped the way we asked. It was cropped and cut off parts that made the stretched canvas look terrible and unusable. This is the first time we have had this problem, so I am unsure of what happened. We have orders dozens of canvas printed before that are stretched and not had this issue. We were told we have no options to return what was sent and have them re-done properly. The larger canvas is perfect. The 2 of issue are the Mini Canvas 6" x 4" (Stretched) and Mini Canvas 7" x 5" (Stretched). Highly recommend you avoid this company since they are now not being consistent between what you load and save and what they choose to print and stretch for you.

“Not satisfied”

I ordered leggings which didn't have enough room in the Butt area ( I have a small butt by the way) so the pants wouldn't stay up. They were also short for my long legs. They are not cheap to buy! I also purchased a bathing suit that doesn't fit right as the straps are positioned in a strange way, too far off to the side to work. I also purchased a skirt that was cut with giant hips! I mean REALLY? I wholesale my art to stores and wanted to see the quality of this company, For a hefty price I recognized it is not one I will go with. the package too forever to arrive as well, I wasn't aware it was coming form China. I can not recommend this company.

“Absolutely awful”

Ordered some dresses for our business - they are absolutely hideous, look nothing like the photos, cheaply made. Will not be asking the staff to wear them. Disgraceful. Tip for consumers:Do not waste your time. Products used:Dresses Service Value Shipping Returns Quality

“Very nice site, even though shipping may take up to...”

Very nice site, even though shipping may take up to couple of weeks, but they do FREE international shipping, which is really cool. I can order some prints or wall calendars and ship them directly to any country! For example one wall calendar would cost me around $9 shipped. Now, comparing to what I ordered before at shutterfly.com $15+shipping cost to my place in US + international shipping cost

“ABSOLUTELY PERFECT EVERY SINGLE TIME”

SIZES DO RUN SMALL. THAT IS SOMETHING YOU HAVE TO BE CAREFUL WITH. I AM MEDIUM, BUT LIKE LOOSE, SO I GET 2X... Now. I was high level graphic artist, Army and Government. I am very very very picky about quality, for I had to be. This company produces TOP OF THE LINE! Every time I get a product. I pretty much scream at how perfect it is! Tip for consumers:PRACTICE MAKES PERFECT ON GETTING DESIGN RIGHT! Products used:CLOTHES... ABSOLUTELY LOVE THIS COMPANY!!!!!!! THE BEST.. I AM VERY VERY PICKEY... ORDER UP A SIZE.. THEY DO RUN SMALL!

“I went crazy ordering from ArtsCow, and then started...”

I went crazy ordering from ArtsCow, and then started reading the horrible reviews. It was a bit disconcerting, so I was preparing for the worst. My first order finally arrived; shipping is very slow, so order way in advance. My second order apparently took more than 2 weeks to go from "processing" to shipped... even though it was only 2 days after the first order. Still, I was happy to see the print quality for all of the products was excellent! I teach photography, so am pretty picky about accuracy and color. Knock on wood, first order is impressive! The material used isn't the highest quality, but none of the stuff looks junky and I suspect things will hold up reasonably well based on what I see. So I'm pretty happy overall!

“I signed up for this after my friend told me she got...”

I signed up for this after my friend told me she got most of her photos here. It works awesome! They have given me tones of credits for free stuff! I put together a photo album for my friend's Christmas present. I needed to print 120 pictures! Most stores are 0.29 cents-0.69 cents a 4x6. So I was looking at $35-$80 for pictures! As a new member they gave me 100 free 4x6's. So with shipping I paid all of $20 for 120 photos. Shipping reasonable considering it's coming from China. Still loving this site today.

“Although the product I received was fine, I realized...”

Although the product I received was fine, I realized my package was mailed from Hong Kong! Therefore my credit card number went to Hong Kong. I did not like this at all. Will not order from them again for this reason. I want to do business with an American company!

“Rude customer service”

When you ask direct questions, they will: - not answer directly, you will be given the runaround. - when you ask the question again, even more clearly, you will be condescended to. - be completely uninformed about the differences between two products (literally, I asked the difference between product A and B, and was told to "look on the website" which literally used the same description for both products with difference prices).

“My sister told me about this site and I used it this...”

My sister told me about this site and I used it this year to make a photobook for my graduating students in Costa Rica. The books turned out great, we got a good promotional price, the shipping international to Costa Rica was free and the shipping time was reasonable since they ship from Hong Kong. I get promo info by email and I want to order more items when I have time to design them.

“1st Review”

1st Review Ordered some photo gifts (umbrella, golf umbrella, decorative photo flags, coin purses) and they are AWESOME! One thing I did not care for is that products are AIRMAILED from Hong Kong. Ok fine, I don't care where it came from but I wish I didn't have to pay the airmail costs. The freebies for signing up for an account are amazing! Updated Review Going to have to update my previous review -- have had wonderful products and have been very happy with items. I love them and friends have loved the gifts. However, customer service is HORRIBLE! They do not issue refunds to credit cards! My first interaction with them was on a quote for a bulk order. They would not honor quote & tried to up price by 25% saying the quote expired and the new bulk price was set. Our organization walked away. My latest has been over an order cancellation -- they charged my credit card when I placed the order and then I cancelled it (I ordered wrong size, totally my fault). But they want a cancellation fee -- still no problem because order mistake was my fault. But they wont' refund my credit card (even the amount less the c. Fee) another rep cash-credited my account for a next purchase -- Yeah - great resolution. But a 2nd rep removed it when I asked how to apply it to a further purchase. They won't call me. If I can get my money back either way I am leaving -- They are losing a prolific customer who leaves reviews. Just went from 4 starts to 1.

“They have 99 cent customize mousepad which is really...”

They have 99 cent customize mousepad which is really awesome, my friend got his few weeks ago, I can't wait to get mine.