Is alleyooptrampolines.com Legit?

Trampoline is high quality with great instruction videos to setup yourself. Everything from the packaging, the quality of materials, the accessories (cover, ladder) all fit together perfectly and are well crafted. It’s an investment for sure over other trampolines - but you can clearly see what you are paying for and it’s worth it.

Item was exactly as advertised. The rim replacement kit was precisely what I needed since the backboard was in good condition. The kit shipped quickly and had all the right parts. It even had a new mini basketball!

Very timely delivery of the item that I ordered

This is the second time that I've ordered from this company within 9 years. Everyone that I have communicated has been extremely helpful and knowledgeable. Within 2 years of having our trampoline, I needed to use the warranty for a new net and they had no hoops to jump through to get it to me. Nine years later I needed another new net and mat (without warranty) and I was able to receive my order in a timely manner. I highly recommend this company!

I bought replacement straps to secure my trampoline's net in 2022. They worked fine through last summer. This year, when we were getting set to use the trampoline for the spring, I attempted to tighten a strap and it ripped apart. As I moved around the trampoline, the rest ripped as well.I contacted support at the company and they said that the warranty on the straps was only 6 months so they would not replace them. So, I had no choice but to buy what I would consider a defective product again. I will be searching for safer straps that last longer from other sources as well.

I contacted the company twice to confirm that I was ordering the correct replacement parts for my discontinued Jump Sport Elite trampoline. Both customer reps were consistent with my options and very helpful. If you cannot find it on their website, give them a call. I purchased a net and pads. The trampoline is like new again!

The Customer Service team helped me acquire the replacements parts I needed to refurbish the double-bounce trampoline we purchased in 2000. The trampoline is still in amazing condition after being stored outdoors in the northern Michigan winters for 25 years! We’re replacing the safety netting and bungee straps for the pads along with the basketball net and ball. Now it’s time for our grandchildren to start enjoying the trampoline our kids loved when they were young. Unbelievable quality!

AFTER 18 YEARS THE TRAMPLOLINE IS READY TO BE USED BY MY GRANDCHILDRENI have an Alleyoop trampoline which was bought before 2006. I first need to compliment the service lady that notice the mistake I made when ordering the replacement part after 18 years of using the 14 feet diameter trampoline at home. She guided me through the process of choosing which model and parts I needed to replace after much used for 18 years.The lady showed me the extend of her knowledge. That also speaks very well of the training that your company provides its employees. She gave suggestions on other parts which needed replacement that I did not thought of replacing. I also need to congratulate your company for having available the parts after 18 years. This kind of care to its clients is not seen much in our current time by other companies. Ivan

Great product photos to help make sure I had ordered the correct product.

I have what is probably a 15 year old Double Bounce that has survived 5 kids. I love that I can still purchase replacement parts as things like spring pads etc wear out. Definitely the most used and durable trampoline in our neighborhood!

I have quite an older Alleyoop trampoline that needed parts. Service walked me through exactly what I needed and parts arrived three days later. I would buy a new trampoline but after 10 years my double bounce Alleyoop performs as if it’s in the first year of use.

While the automated response was a little confusing, when I spoke with someone on the phone everything was cleared up and they were able to release and ship all of the needed parts. This trampoline was gifted to us by my sister and Alleyoop was trying to ensure I was not ordering the net for a different brand of trampoline as it would likely not fit.

I am so glad we invested in our Jumpsport trampoline! its more expensive up front, but you get what you pay for and 8 years later i can still buy parts..just bought a replacement net and the thing looks brand new! thank you for making such a quality product!

I’ve had the double-bounce trampoline since 2006 and I’m still able to buy replacement parts. Reliable company, and one of the safest trampolines available

Customer service was great to deal with. They were able to answer all my questions and figure out what parts I needed. Everything shipped quickly and arrived as expected!

Price was significantly lower than other websites, and local retail store. I got an email from customer service verifying I ordered the correct replacement product for my trampoline. Very helpful. Quick response and shipping!

Excellent quality and customer service. I spoke to a nice lady who made sure I had all I needed to replace the netting around our trampoline. The new net works great.

Missing two pads and the pad connectors. No response to an email about this issue.

Customer service was above and beyond! Toby and Megan both answered my endless questions promptly, and they were helpful, knowledgeable, and kind.

We love the safety of our AlleyOOP trampoline and the shoe holder accessory was a nice add on. Thank you!