Is ais.co.th Legit?

Internet down yet again. At least 3 times every month sometimes more often. No one answers customer support line. No online assistance available. These are the reasons we switched from True to AIS 3 years ago. AIS was good for first year, so so 2nd year and not very good this year. Thinking about switching to 3B Broadband now.

I have a 20 high-speed gb monthly plan. In others countries that was more than enough for all the month, normally I’d just use 8 gb monthly, but here, after one week of normal use, all the “20GB” are gone. And the regular speed unlimited data is so so slow that doesn’t even works.

AIS Fiber - their front service very good but back service is terrible. To install a new fiber in my new condo I made 8 calls in 4 days, with the promise of call me back within 3 hours. No one ever called back until late afternoon yesterday. My new condo they also claimed they did not have in their system, which by the condo jurisdiction says is not true, AIS fiber already installed in the building. After they finally called back on the 4th late afternoon, the installation team came but left without installation of any fiber in my apartment, saying they need to send another team. So now on the 5 day, I made another called to AIS, with the promise that they will call me back with a solution very soon…which I doubt they will. So here I am, frustrated, upset and most of all feeling very powerless since there are not many options available. AIS is only a service facade and does not really care about their business purpose and service mission throughout their organization. The front service staff is worth 5 stars, but what is the purpose if the rest of the organization is not preforming?

Now back in NZ & recently lost my Thai AIS SIM card which is stored when not in use. (used only when travelling). The AIS call center was great. After ID checks were completed the call center emailed me a QR code for an eSIM which was easy & straightforward to set up on my iPhone. I highly rate the call center team at AIS.

All their services, packages, plans are overpriced. It's like they are surfing on a monopoly...Few years ago, at least they had a relatively efficient English speaking customer service. Lately its all about nonsense, stupidity. Not reading your detailed claims, they keep responding off topic, which I think is also related to their sick idiosyncrasy of never admitting a mistake and take corrective action. The result is that they drive you crazy and cheat you because there is never a resolution to any claim (lately they grossly overcharged me without any explanation)

Please ignore them. I signed up a year ago, but they are super overpriced. Now when I am trying to leave, the system won't allow me without going to an AIS shop and pay my next month in advance, for some reason the online system is incapable of doing that.So now I have to take the time off work and in the middle of COVID crisis time, I have to go to an AIS shop.

Selling customers new contracts using second hand sims that cause issues when trying to register for online services, remedy is apparently to put yourself at further loss in order to rectify their mistakes. AVOID THIS CRIMINAL OUTFIT AT ALL COSTS.

My eSIM, which I bought for 15 days, expired after just 7 days. Answer from the support: top up again

Date of experience: May 10, 2021