Is airyhair.com Legit?

“Horrible!”

Do not waste your time or money on these horrible fake hair extensions! They are terrible! And the customer service is worse! Plus they don't take accountability for their product and are super rude! Be aware! Tip for consumers:The company blames the customer for the junk they sell Products used:Tape in hair extensions fake hair Service Value Shipping Returns Quality

“Frankly, brilliant!”

I have been a customer for some years now and can't speak more highly of Airy Hair. I have curly hair and initially struggled to find wavy and curly extensions that keep their curl. Airy Hair is frankly brilliant! I've experimented with different lengths and textures, and the hair is always lovely quality, not stupidly expensive and arrives on time. The staff are prompt and efficient with responses and really helpful. Many thanks, can't recommend highly enough. Service Value Shipping Quality

“Beware”

I will leave a review everywhere I can to show how this company treats people. This is just one of the emails I received. This is how they treat there Customers. Very very unprofessional. I might be wrong but Airyhair will more then likely leave a comment to this review like they did on the other websites I left one. You will see yourself how poor there Customer service is. Tip for consumers:Don't give your money away to this company. P.s. they will make you pay $20 for faster shipping but it still takes them just as long to ship. Its a joke.

“Poor quality, poor customer service”

I received my hair extensions About 2 weeks after ordering Expedited shipping at a cost of about $20.00 I paid for a box to store them in, and was sent a terrible throw away brown box. I opened the hair to reveal that the hair was coming out of the damaged sewn in end of the tract. And I gently brushed the Hair and more was falling out. All of this took place right out of the package. Review: this is the worst constructed hair extensions I've ever bought or seen. I am having problems getting someone to help me with a return.

“My review might now mean much...”

I am a male and yes, I do wear hair extensions. Don't know how relevant that will be to other women or men alike, but so far, the hair has been wonderful. My 16" wefts came in 4 business days with DHL express option, I have purchased from the stocked hair category of tape-in hair and it has matched my color to the bone, but it's not that hard for guys anyway. I just get 1B. The thickness is average, which works with my own hair. Everyone who has seriously thick hairs might want to get double drawn? I haven't tried these myself. Prior my purchase, I have read their FAQ and hair care sections, which were tremendously helpful. I do wash hair everyday with conditioner because of my regime in gym. It sounds bad but 26 days in, and the hair is still holding, no tangles. Oh, and I got the 2019 line, so that could explain it. I don't know what else to say other than that I have been happy with my purchase.

“Awful hair! Website is very misleading...”

I've been using real human hair, hair extensions for over a decade, and I'm extremely unhappy with this hair. The color is not #2, it's more reddish. It's also very kinky. I tried to use a flatiron to get the kinks out, but that didn't work. It actually looks/feels like horse tail hair to be honest. Lastly, it does not seem like 2g. *see picture I have followed up with friends that frequently buy human hair extensions, and this hair is more likely horse hair than human hair... The website looks legit, but ships in an ghetto envelope with no proper packaging from China. The only way you know what you're getting is a small sticker on cardboard. "Airyhair" brand is not found anywhere on the packaging. Do your research ladies, and check customer feedback... I sure wish I did...

“Good hair, for 2019 update”

I have been AiryHair customer since 2011 and in 2018 they have had a quality problem, which lead me to search for other brands. Unfortunately, I could not really find anything decent and the search took so much money out of my pocket that I want to cry at this point. Anyway, I ran away and could not blame other people, they had like 5 sets out of 100 that I bought that were bad, and that is not good. Having been contacted by the CEO in April of 2019, I was informed that they have fixed their supplier's quality issues. 2 months now in and I am in love with this company again. It's like they switched back to the old and loved formula or something, I do not know. All i care now is the quality and it's top notch, like the good old days:) The hair that they send since 2019 is marvelous.

“Well, happy AGAIN”

I Had already bought the 32 inch tape in extensions and I was, and still am very happy with them but today I got the drawstring ponytail extension the only thing I would've done differently is that I would've gotten the other type where you have a long piece of hair that you can wrap around the ponytail to cover up anything so I'm just gonna have to figure out how to cover up the drawstring. Shouldn't be hard I know, wrap the hair around it however, the drawstring is pretty big so I'll update you but the hair it's beautiful 32 inch length. I'm happy. Tip for consumers:For longer length tape in hair from this company, allow up to three weeks shipping. Much worth the wait. Products used:The tape in extensions and now the drawstring ponytail. Value Shipping Quality

“Beautiful Hair”

I have been ordering hair extensions from this company for years. I get them custom made every time because I like the 28-inch deep wave hair. I also get them double-drawn for a thicker extension. I am never disappointed. Service Value Shipping Returns Quality

“Worst costumer service”

See the pictures under and see for your self and start with last photo and up. First is my comment on Trustpilot, then screenshots of e- mails with « June» at Airy Hair. Been using exstensions since 2008. I am 37 and never experienced this bad costumer service before. See Hannas review and Airy's comment about June. She was hired just because covid 19? She is still costumer service at Airy Tip for consumers:Don’t buy Products used:Never recived the order

“Airy hair is a rip off...”

Airy hair shipped my hair FedEx lost it... Policy is that Airy hair has to file a claim on me not receiving my hair but they've called me a thief and said I stole my own hair after I paid for it. I gues took it off of the porch so I needed video to prove where I didn't steal my own hair I already paid for hair... But they refused to file a claim with FedEx and they refused to give me my money back... I would not recommend airy hair to anyone they owe... They are common thieves... Tip for consumers:Run as fast as you can to a different site...Airyhair is a RIPOFF!!!! Products used:NOT THEIRS.....THEY ARE NOT CREDIBLE AND REFUSE TO FOLLOW PROTOCOL....JUNE ELLIS IS A LIAR AND A THIEF...SHE IS PROBABLY THE OWNER..B.E.W.A R.E !!!! Service Value Shipping Returns Quality

“Customer service used profanity in an ANGRY email!”

I ordered custom hair the middle of February. I was in no rush to get it it's a 6 to 9 days for custom hair. So no big deal. Then the Pandemic broke out and it had been about 14 or 15 days so I decided on March 30 to try to call this company. Well, don't bother bc you'll have to leave a message and no one will EVER call you back. Trust me after a multitude of messages. I NEVER received a tracking number until I emailed to see when my hair was so long story short it's April 21 and I jhave st got my hair in today after the run around for 2 months and NOT OFFERING ANY HELP or Anything. I get upset and tell them I'm going to dispute the order with my bank and leave a review on hear and this is the email I received.

“Crap af”

Oh my. So I bought my extensions for 230euros which is a lot for what I got! After one wash they started to shed A LOT! Nothing helped althrough I bought doubble drawn ones ;) . After a wash they instantly became dry and CURLY! Even though I ordered straight ones (well, they were straight till I washed) They are huge scammers. Before they sell hair they use chemicals to make hair LOOK perfect, but once you wash them you see the real problems. :)) )

“So so so so bad!”

This is More than Bad. This Company really disapointed me. This was the WORST costumer service experience ive ever had. 0,0% helpfull! And soooooo rude! Be carefull with your money. This Company dont earn it.

“BAD TO WORSE EXTENSION COMPANY”

We used this company for affordable, disposable extensions since 2013. As we have clients that can only afford so much, this was the best alternative. However, since 2018 their customer service and quality have gone down drastically: 1. They say they were having trouble finding good suppliers 2. They respond promptly but always have excuses for their deficiencies 3. They always blame their customers when they are called out (see reviews on other sites) I asked for a custom product and they wanted me to pay before I am invoiced. This sounded fishy to me and I asked them to invoice me, they refused. Now they think they are sticking it to me by not wanting to sell me their sub-par products (insert big laugh here) This company is just a middle man, you can go directly to the factories in China via Alibaba and get loads of wholesalers there who are willing to sell samples for testing. For those "great" reviews, I am pretty sure they ask their clients to post them, they asked me to do so on another review site last year. Stay away from AiryHair, take it from someone who has been with them and know how they operate for years

“7 years in business”

We are one of the largest sellers of hair extensions in a region with our own store, retail and e-commerce. The hair extensions that we have been supplied by AiryHair are beyond the competitors. There is occasional lemon here and there but the consistent quality and customer support that always a supports returns / exchanges can't be matched. I cannot tell you how many suppliers we tried, it cost us tens of thousands of dollars in expenses. All start with great hair and go downhill few weeks down the line. I personally like AiryHair for consistency of quality extensions and ability to have any color variation hair. I do not share the sentiment of other reviewers that have had a different experience.

“Amazing hair, my hair is super long now”

I read a lot of reviews and did not know what to expect, mostly were positive and company responded to complains so I crossed my fingers and bought two sets of keratin hair extensions for hot fusion. The package is not good, just regular soft plastic bag. The hair on the other hand is BEAUTIFUL. The color was spot on and my hair dresser was very impressed with the quality too. I got extensions in 3days with express shipping, did not miss my booking and could not be any happier. Recommended.

“Complete scam”

BUYER be aware... was promised a refund, I returned item with tracking & still no refund 2 months later & tracking shows item was received by them. Purchased 10/01/2017 returned items 10/08/2017 Over $300.00 worth of garbage

“Horrible”

Slow shipping bad customer service and horrible quality hair extensions money back guarantee is nothing but a scam

“Not Remy Human Hair!”

I debated over a month before getting these based on YouTube reviews. It started out good, when I curled the hair to match my own. It curled no problem, and looks in tact still. However during application there were some hair pieces with string it looked like, like white sewing thread, or blue thread mixed with the brown hair. I thought whatever I found 3 threads i cut off in a 30 piece pack thats supposedly double drawn hair. PS if your thinking about extensions if its anything less than 100 grams dont even do it it wont look right. So i thought even 100$ for this hair is ok bc im trusting its double drawn remy here. I am only on week 1 and I am seeing this is not virgin hair. Not even my own damaged hair gets this tangled, I didn't wash my hair for 2 days, what a mistake! I spent at least 30 mins trying to detangle this hair. I have naturally curly hair, not kinky, mainly sprials bc Im latina, so I understand that knots happen but girl this is not normal. Its knotting like if im wearing a synthetic hair wig. Dont do it Im stuck now, but im so pissed I spent $100 on garbage when I should have just paid 199 to get a stupid 20 piece pack. I am more upset at all these probably fake reviews claiming the hair is so great. I am so shocked an annoyed and its only been a week!

“Rip off company”

Still waiting for my money back from this company after they ripped me off - do not purchase from this company they are scammers that work hard hiding it!

“Fantastic rapid and exquisite touchy has sincerely loved it extraordinarily recommended your centers”

Fantastic rapid and exquisite touchy has sincerely loved it extraordinarily recommended your centers are high-quality.

“WONT RETURN MY MONEY”

The hair wasn't bad, but the size of the beads was too large, that my hair salon said it wouldn't look good in my hair and you'd be able to see the beads. That's not a huge deal as I was just going to return and that would be the end of it. The company said they'd pay for my return shipping back. When I asked the post office for tracking number, they said it would be 55$ for mere tracking to China, and the shipment was just around 15$. I knew the company would not want to pay $70 to get hair back that I was only charged $65~ for. So I stuck with the $15. Sent pics of the receipt and the package right before it shipped out from USPS. On May 24th, I shipped it out. I checked in every 10 days as they said to check in on the return status. Every single time they ask for the tracking number, in which i'd respond, repeatedly, I didn't get a tracking number because it would have costed more than the value of the actual hair extensions... It is now August 22 and still no refund. It seems they do not want to return my money back and not much I can do about it except vent on reviews. Order number is: #*******

“Its a no from me”

Honestly i had such high hopes for this brand and unfortunately these were a nightmare for me. I would suggest to save your money and go to a more reputable brand. My hair is naturally curly and dark brown. I ordered the darkest brown curly microloop extensions, double drawn, and remy premium plus. Right away these extensions shed like crazy just while trying to put them in and were a lot lighter of a color than had been advertised on the website. After washing them the first time it seemed like all the hair went down the drain, and after dying them to match my actual hair color, it just got worse. Even though i got the double drawn, it seemed like there were little fly away strands everywhere, especially when it was braided and it felt like there were little hairs poking my shoulders and neck making me itchy. (something that when my own natural hair was that long did not do) Not to mention that the hair seemed too perfect. Curly hair girls out there all know not every single one of your curls are identical. But these were. Leading me to believe that they had been permed that way. Needless to say they did NOT blend into my naturally curly hair. They also started to lose thickness and get crazy frizzy after just one week. I was very hesitant to buy this brand after seeing them attack others in comments and try to discredit them. But i have all the emails, confirmations, and pictures of the hair, shedding, and website to back my claims. I wish more than anything that i could get my $260, month+ of waiting, and 4 hours that it spent to put in my hair back. I had hoped it would be different for me than all the negative comments and reviews, but I would not advise this brand to anyone especially to curly hair girls looking for extensions to blend with your natural hair. Edit after Response on TrustPilot Exactly as I feared would happen did this morning! They made absurd claims saying I made a fake profile and demanded my money back being rude in emails. All completely false! They even got my tracking num, order num, and mail provider wrong in an attempt to try to discredit my post. They even got the time/month of the order wrong. This is ridiculous. I have never even talked to them because other than the first and only email that I sent TODAY about the false slander on the review, they have ignored all other calls I have made. They called me SCUM! Please stay away! Tip for consumers:Don’t buy from them! STAY AWAY! Products used:Microloop hair extensions Service Value Shipping Returns Quality

“AIRYHAIR IS A SCAM”

I ordered $300 worth of "remy human hair extensions" paid extra for double drawn, and I am blonde which was also extra money and time waiting. When they arrived they looked beautiful except for a mass amount of thick black hair consistently throughout the tape in extensions. I shrugged it off since they were affordable. On week 2 after only the 2nd wash with Pureology moisture shampoo and conditioner, the 24" extensions became unruly, tangled easily and were difficult to brush. I used argon oil and my great lengths detangle brush to no avail so I decided to deep condition the ends and rewash them. After wetting the hair, it formed what I can only refer to as a SOLID MASS. The ends bonded together like ROPE in my hands as the extension became completely entangled in my natural hair. I tried to remain calm and run conditioner through it but there was simply no end and no beginning to it. It was one huge mass like a massive hairball. I grabbed olive oil from the kitchen, coconut oil- nothing made a slight impact. After 3 hours of trying to detangle it I had to cut my own hair out of the mass. Once free I had thin, badly cut hair and no extensions. AiryHair's reply was for me to ship the extension ball to them (after they saw photos) and once they received it and investigated and reviewed it they would determine if I got a refund. Mind you these are 2-3 week old "human remy double drawn " extensions. They were never chemically processed by me... never colored or put through anything abnormal. Washed only 3 times. $300! This hair was NOT human remy. It was not even the color I asked for. The customer service I received was rude and argumentative and also accusatory... asking me if I used detangling shampoo. As if it had anything to do with the shampoo. I hope readers will consider this hair nightmare when making a choice of where to purchase hair extensions