Is airbnb.com Legit?

Absolute shambles! Cancelled our stay at our accommodation 3 weeks before we were due to go. We as a group had all ready booked different activities for this stay. They gave us some alternative options that weren’t even for the same dates. We have now got to wait up to 15 business days before our money even comes back through so we cannot book anything else until this returns. Customer service is shocking, no help, no advice, nothing. Will not be using again!

Despite being described as airconditioned, there was no aircon in the masterbedroom in the house just a fan and a heater (not helpful in above 30s heat}. The bathroom had a nasty smell and the shower was overflowing. We left earlier despite no refund and no cancellation policy. Airbnb took our review down stating their policy. They are not interested in true reflection of facts so can't be trusted.

Made a complaint about the accommodation. Sent evidence as required to be informed that it wasn't meeting there requirements1, flat smelt of rooten food2, dirty and cluttered (pictures as advertised on Airbnb showed a clean uncluttered environment?)3,dirty urinated puppy pad by front door4, I was left with a dog expecting owner of property to return 10pm as arranged. Arrived back 23.45 after getting drunkApparently this is exceptable and dosnt require a refund according to Airbnb?!?!?I stayed 1 night then left

Just stick with hotels. They will never support you in a claim, landlords will always be favoured. You get charged ridiculous cleaning fees whilst also having to leave the place spotless, and then any issues on top of that you can forget any “support” - just template emails until they can charge you even more. Airbnb was a great idea that lost its way. Avoid like the plague.

I am absolutely disappointed with Airbnb and their customer service. I booked a house where the listing clearly stated that it had five separate bedrooms. It explicitly mentioned that there were five individual rooms (Bedroom 1 to Bedroom 5). In reality, there are only three proper bedrooms, while the other two "bedrooms" are just connected to other rooms without any doors or walls. This is nowhere near what the listing promised.When I contacted customer service, I received unfriendly responses and was told they couldn't do anything. I don't understand how misleading information is allowed to be listed on Airbnb, and that I can’t even cancel my booking — which I made just a day ago! Instead of a full refund, they offered me a measly 70 Euros out of a total of 1,600 Euros.It’s absolutely outrageous that such false listings are allowed on the platform, and now the customer — myself — has to pay the price for it. Stay away!

I’m very disappointed with Airbnb’s handling of my review. Despite being confirmed twice by Airbnb that my review complied with their rules, it has been repeatedly removed, likely at the request of the host. This raises serious concerns about the integrity of the platform’s review process.It feels like Airbnb is protecting hosts at the expense of transparency, and this practice seems to go against consumer rights. Honest feedback, whether positive or negative, should be allowed to stand to help future guests make informed decisions. Unfortunately, this experience has made me question how genuine Airbnb is when it comes to addressing negative experiences.

I hosted my flat when i went away, airbnb is biased, unprofessional when it comes to dealing with hosts and guests. They disregarded my house rules and didn’t even try to understand or consider my side of story. Avoid

It should be possible to give 0 stars but its not so here you get one. Worst service ever.If you are left on hold cause the Host cancelled the booking just 30 min before you arrive you are left in the middle of nowhere and pray god you have money on your phone to call costum service( who offers you nothing but still just to get some steam off) you are left on your own on a strange place.Worst ever.Guys just dont book on this site anymore....

I’m really disappointed with Airbnb. This was only my second time booking through the platform, and I was excited to stay in a nice place in the heart of Rome’s old town. However, my booking was canceled at the last minute due to “concerns about the quality and reliability of the listing.” This cancellation happened just a week before my trip, leaving me with very little time to find alternatives. To make matters worse, there was no proper compensation—just a £20 coupon, which can only be used on bookings over £984.32 and expires in one month. This feels completely inadequate given the inconvenience and stress caused.I will likely avoid using Airbnb in the future and would advise others to be cautious. The service feels unreliable and poorly managed.

Never have I ever had a problem with airbnb until now, after 15 years and all I'm doing is trying to find out why my account is locked.All.They say is they're not gonna unlock it but they won't tell me why it's locked. But yet they reply to a review saying if I need help Let them know how dense are they?When i've already said , my account is locked! You can't go on the app And message them When you're account is locked , but that's what they keep telling me to do! Can somebody's IQ be in the negative?

Terrible experience with Airbnb, we had 2 bookings on one property, one for Christmas, the other for a week's holiday in York. They were both cancelled a week before we were due to go for the week. Due to having things booked I had to very quickly find an alternative property which cost a further £300 due to lack of availability for dog friendly properties. I am still awaiting both refunds, this is now 3 weeks later! Terrible service, I will never use the company again they cannot be trusted. The host terms and conditions should be amended that a minimum of 1 months should be provided if the property is cancelled by the host to allow enough time for the client to find a suitable alternative.

The rating I want to give is -5. Airbnb are complicit in allowing hosts to advertise on their site who request large deposits after you pay the non refundable rental fee. The €800 deposit paid has not been returned by the hosts even though they claim to hold the deposit and refund it a day after check out. The large deposit was flagged with Airbnb before payment was made. They said the deposit is guaranteed. It is now 10 days since we checked out from the property and neither Airbnb nor the hosts have returned the deposit.

Currently Ahmad and Ali. Are refusing to give me a refund that he said he would give me. He was adamant about me initiating the cancelation because he would get pentelized which is false I know now. He could of done it on his side and reversed the payment. Now working with customer service and they are the worst. Really never using air bnb again. Host are shady liars and customer service is no help whatsoever. I'm currently on week two of trying to get my refund back and I will not stop until I get it back.

Scammers renting Airbnb titled "Cozy 2B1B Home Near Downtown MV" at 1048 Wright Ave Mountain View, CA. Rental was dirty and unable to be used. Hosts (Karen & Taiqing) tried to get us to go to another one of their properties for a higher cost. Hosts refuse to provide refund. Airbnb support was horrible and did not help with obtaining refund. They will scam you!!

I would give AirBNB negative stars if I could. They are only on the side of the owners and totally disregard customers. I was blindsided by false advertising by a lister in Paris and they refused to refund my money. I have been trying for weeks and Air BNB just does not care. Try to find another place to rent. AIR BNB is the WORST!!!

i cancelled a reservation this morning and realised it was with a bank account that i closed and it states they refund to the card you pay with. i however rang at 10.02am this morning saying the bank is now closed, also spoke to the host. the guy then told me he would speak to the host. then instead of speaking to me, at 10.15 am he refunded to an account that does not exsist. i then rang old bank and of course it isn't going to process as no bank account and will bounce back to them. i have been told to wait 15 working days, when they could've just cancelled the refund. this is 2024 all the technology we have, it isn't rocket science.i shall not book again, i will just use booking.com

Really strange policies with AIRBNB.We tried to put a number in our profile title because of our company name but AIRBNB said we cannot.AIRBNB said you can makeup some sort of nick name ummm 'HELLO' whats the point not using the actual name of your company.I suppose it's just another way of hiding their hosts identity because 90% of the hosts in AIRBNB operate illegally which we do not!But AIRBNB is a dodgy company.Another thing is the customer service is really poor I got past onto 6 different agents before I got any sort of sensible answer.Don't use AIRBNB they have just lost it!PS: AIRBNB should start replying to these reviews it also indicates they do not care about their own reputation!

Do not rent from Airbnb unless you are POSITIVE you will not cancel or change plans for any reason what’s so ever! I booked a condo in Vancouver and had to cancel and am not getting a refund even though it’s before the cancellation date! No where does it state while booking if you choice partial payment that you will not be refunded if you need to cancel. BEWARE! They were horrible on the phone and the host was insulting and rude when I questioned why I wasn’t receiving my refund as stated when I booked. Refunds are ONLY for reservations that pay in full!

I have been using air BNB for nearly 3 years. My partner and I have stayed in properties in York, Castleton, Haworth, Whitby, Penrith, Kirkoswald and Keswick. All properties and host communication have been excellent. I find it sad to read the negative reviews from hosts who in my opinion work very hard to ensure clients like myself have an enjoyable stay. As a renter/non host I find Air BnB convenient and good value for money.

Booked my holiday in Marseille through Airbnb and 2 days before we are due to travel the host advises that their are unable to host us. Airbnb offer a full refund or alternative accommodation options (not as nice as our first choice) with a €23 token if we accept the alternative accommodation. No mention of the loss of our flight booking €200.Very disappointing to say the least.