Is adelanteshoes.com Legit?

I previously had a problem with Adelante in regards to a pair of sneakers that fell apart after two wears and was not sewn properly at the toe area. I want to state that they have contacted me and allowed me to shop on their Encore page for a new pair of items that were available. Even thought they did not have the sneakers that I wanted replaced I was able to find what they did have available. I want to say thank you to Adelante for making this situation right and I will continue to order from you as the shoes that I have gotten in the past continue to hold up strong and much better than any other shoes I have purchased and that says a lot for their craftsmanship and the leather that is used for their shoes.

They are just terrible at making shoes. They say they are empowering Guatemalans but I highly doubt this is accurate. Whoever made my shoes was either under-trained, over-worked, or not given adequate tools. For what it costs to have these piece of crap shoes made I can fly there myself and find someone who knows what they are doing.

Buyer Beware! Can’t get reply and can’t get refund and shoes still not delivered. Looks like Peter Sacco (owner) has gone quiet while his company continues to take peoples money in unjust style. My experience is similar to the ones written here complaining about customer service and rip-offs.

Just received a pair when they were running a sale. Great, except that they look like they have been worn. The left shoe has two pretty noticeable stains.No more business from me

Avoid this company at all costs. The customer service experience is non-existent. I purchased a pair of shoes that did not work for me, I emailed straight away to set up an exchange, and it took four tries before someone responded to me letting me know I had until Monday of the next week to return them or they were outside of the exchange window. I footed the bill to have them sent back on the fly, and they arrived back to them March 4th. I have called and emailed twice a week since then to inquire as to where the shoes are and where my store credit is, and nothing. They are a terrible company and I wish that I had read others’ reviews before I had ordered there. Now I am out over $200 and I have no shoes.

First, the boots I received were the wrong calf size. I ordered standard (43cm-44.9), the calf measures 50.8cm. Big difference! I'm on my 3rd Request for resolution. They're customer service sucks!! You only have 30 days to make your return, however, you are at the mercy of customer service to get back to you with the return authorization and label. My window to return these is closing. They take your money right away but, no customer service.

After purchasing a pair of shoes, they did not fit but I thought no problem because I purchased a Seel Warranty for guaranteed exchange!STOP- everything went very bad from there. It took this company 8 days to answer my Adelante Website Generated Contact Form by email. (8 days). They did not answer their phone calls and the msg said they were closed(yes during normal business days and hours); after 8 days and several phone calls and several contact submission forms, I got a reply. I had to pay again for my own return. This company is unprofessional, if your thinking about making an order....stop, don't do it. Find a reputable American Company ....just don't learn the hard way like me.

After ordering a pair of leather shoes in May, it took 5+ months and over a dozen back and forth emails with customer service before they were shipped and delivered. After 3 days of wear, the tread on the shoes became unglued and were unwearable. Another month and a half later, and Adelante support has been unable to facilitate a refund or even a shipping label for a return.

After purchasing from a vendor, I have sent numerous follow up emails and made many calls to try to get a hold of someone as I believe the order placed was incorrect. I have now read numerous reviews to the same extent. I plan on calling my credit card company to cancel the order if I do not hear back from them.

Second pair I bought from Adelante. First pair was great. I received my second "pair" in a sealed box. There was ONLY ONE SHOE IN THE BOX. Company informed me because I didnt buy shipping insurance they would only refund me for one shoe. I told them the package was sealed so it wasn't a shipping issue. They have now gone silent on my customer service request. This was a total ripoff of almost $300. They could have had a life long customer but now I will never purchase from them again

I placed order In September, on ShopPay it says partially delivered, but no tracking number or any other info...this was on order#49255..can't get hold of anyone on email or by telephone...no response.

Ordered shoes and paid for them in August. Numerous inquiries from me over a 2 month period via email and phone. No response. Filed with BBB. Received an email from CEO, Peter who said shoes would ship within 10 days. Four weeks later still no shoes or additional updates. Filed again with BBB.

Terrible build quality and inaccurate reviews. I purchased a pair of shoes and they fell apart. Took them to a cobbler who said they weren’t worth fixing. I left a review saying that, but it was deleted. Exchanged the defective pair for another model. Similar poor quality.

My husband has some custom shoes made and received a free wallet! He loves the shoes and also the wallet. The dog ended up eating the wallet so we just ordered a new one as well as a belt. We love that they are helping employe people in Guatemala. We love seeing who made the product and that the money is going to support someone. Good quality comes at a price, things are a bit expensive… but that’s just fine with us.

Hi, I've been trying to reach this company regarding a shoe order. I've sent two emails that haven't been answered. I'm posting here in hopes that the company will reach out and arrange a return for me. Right now, I haven't had the best experience and would like to resolve this issue by the end of the week since it's been a month.

I give a one star for having better communication after a horrible review but just like the one guy stated they deleted my review which not only was disrespectful but demonstrates they aren’t a good company if they can’t provide true and accurate reviews on their site. Which tells me they have more negative reviews they hide then we will ever become aware of which is not what a company should be about

shoes took forever to arrive, they were the wrong size, customer service is basically non-existant.

My husband picked out this company and one other company for custom made boots for my birthday. After strong deliberation, I picked Adelante, and I picked the Reinas. All seemed well, and I followed all of the instructions. After 4 weeks, they arrived and were too wide in the feet and mildly too big around the calf. I talked to customer service, and new boots were ordered. They arrived, and they continued to be too wide around the ankles with my heel slipping constantly. After much back and forth it was determined that there was no fix. They do not offer refunds for this shoe, and it’s $395. They will only offer store credit. Please know, by custom made shoes they only mean 3 measurements, and there is no fix if you have athletic calves but slender ankles. I was ultimately blamed since I should have known the policy, but who would have thought that custom made shoes wouldn’t fit? I understand their mission for Guatemalans, but just know that you might inadvertently just be giving them money if nothing works out. Their inventory isn’t huge, but I will hope that something they make in the future will strike my fancy. (Sigh), I still don’t have a birthday present.

My latest email to Adelante customer service is below. They are historically non-responsive.I started out buying a pair of boots. They are very nice and fit well. They were not delivered within the promised time frame.I then bought a pair of boots for my son for a gift. They were several weeks late and arrived just in time.I purchased another pair of boots for myself. Again, I was satisfied with the boots, although delivery was again later than promised. I bought a pair of shoes for myself and a matching belt. The shoes fit marginally without socks and so I rarely wear them (in fact, only twice since purchase). The belt is unfinished and of substandard quality. For $125, I could have purchased a polished belt that is stylish and high quality.Now, you have sent me shoes in a box that arrived several weeks after expected and was quite wet and damaged. The shoes were damp. They were misshaped on arrival. They are ill-fitting and poor quality (the inserts are loose and unstable). They are light blue; the photo that I ordered appeared dark blue. I bought these shoes from you thinking that they were dark blue in lieu of purchasing light blue shoes from Allen Edmonds. You now want me to return the shoes for a credit. I don't want any more shoes from you at this time, I cannot say that I will ever want another pair, and I don't want to offer your credit as a gift.Regarding your comment "Facilitating returns for refunds costs us a great deal, and as a small social enterprise, we’ve made the decision to focus our limited resources on empowering and uplifting our craftspeople in Guatemala. It’s nearly impossible to honor our mission while also trying to match the return and exchange expectations set by behemoths such as Zappos and Amazon.":This is simply an excuse to refuse to return money to a dissatisfied customer. How can providing me with a credit and another pair of shoes tax your resources any LESS than simply giving me a refund? It defies logic to think that you will give me a 110% credit to have another pair of shoes made. That would necessitate the use of materials, labor, and shipping and would still result in a 10% refund of purchase price.This is your last opportunity to provide me with a return label for free shipping back to you and a promise to refund my money in full. Otherwise, I will report your company to the credit card company that you charged and ask them to reverse payment. I will also then make a point of finding every social media outlet available to report my experiences with your company on an ongoing basis.Send me a return label.Do I get a refund of my money or not?