Is 47brand.com Legit?

Horrible Customer Support. EU Service was not reachable. Peter from UK Service told me over 5 weeks and 7 emails that he is unable to reach his own colleques. Untrustworthy. I will never buy there again.

Horrible customer service. If you email they don’t reply, if you call it goes to a voicemail that you can’t leave a message. Stay away from this company. Instead Go with a company that actually cares that you spent $50 on a t-shirt.

Does anyone know how to change your shipping address for this website? Received an order very timely, but need to exchange a few items. My son and I each have submitted multiple email requests asking for help. we got confirmation of those emails which said they would respond within 24 hours well it’s been three weeks and we still don’t have an answer

The clasp that loosens and tightens my new hat came loose. I emailed them THREE times over a month before they finally responded, telling me to find someone locally to try to fix it. Overpriced junk that they don’t stand behind, plus awful customer service.

Paid $25 for two day shipping and received my two items three and five days later. No resolution via their so called "customer service" link -- they just stop responding. They may or may not make good products, but they sure don't care about the consumer -- the attitude is "there's plenty more where you came from" so go away.

Order for 2 hats placed 11/22/23. Never received. Now 01/06/24. Several emails to customer service. No response. Only listed was to contact customer service is via email.Update-I finally got a response via email. Supposedly the first order was cancelled due to a “fraud alert”. This was not communicated to me and the order remained active for weeks. I was able to reorder the same product and it was delivered within the week. Still a pretty bad experience but based on better performance the second time around I’m upgrading my rating from 1/5 to 2/5.

Worst customer service I have ever experienced. My purchase was slated as undeliverable and that’s not what I’m upset at. I’m upset at the lack of communication this company offers. Try to call the mainline- you will be sent to voicemail over and over and it is FULL. You get 1 reply in an email that was sent 2 days ago. No further communication can be done. I’ve ordered from you all in the past but I am DONE after this experience and I will make sure everyone knows that they’re paying $50 for a hat or any basic merchandise but can’t afford basic customer service. Simply ridiculous

I have been a customer of '47 for 3 years, making several purchases. I can't say enough about how good their products are. They are unique, high quality and comfortable.Try the "clean up" cap. It is relaxed with a shallow crown and curved visor. Always a comfortable fit.

Was excited to purchase a blue brand47 Phillies t, at a gift shop in N.W. Phila., shocked at the price $42. Wow! Within a year the shirt had multiple holes mostly in back, some in front lower shirt. I own 40 t-shirts, not one has ever had this issue. Contacted Brand47, was told it’s not our problem.Terrible quality, worse customer service, ridiculously overpriced!!

The now 8 very expensive lacers are of great quality and the stitching is impeccable on the patches.Waiting on a Blue Jay's Lacer. Crossed fingers they make one soon.My 6 t-shirts just came in and the speed of these deliveries to London Ontario Canada has been very quick.The material used is a bit lighter than I'd would have expected for the price, however the shirts are very comfortable for hot weather and if their were the 2 raptors shirts in XL it would have been 8 in that delivery.I've never tried to get a promotion.When I did contact them about looking for something I've not seen on their site,within 8 hours I received a message back.I'm sorry others have had such poor experiences, but I have not had such experiences in the last 2&1/2 years of ordering.I thought I'd add some positive feedback for people to read as well.

Placed order in early December, paid for expedited shipping, one item arrived but not in time for Christmas even though I paid for it to arrive in time. The other item has never arrived still says processing. I have emailed inquiring about item and have not received any response. Worst company ever!

I accidentally made a $98 purchase through this site and immediately emailed the company asking to cancel & they told me they don’t do cancellations. I asked where on their site it mentions that (because it doesn’t) and was emailed back by an automated email saying their email box was full and my message didn’t deliver. I had to in turn call my bank and report it as fraudulent in order to get my money back. Unbelievable.

Awful customer service, bought hats on Canada Day based off a promotion where I would get a free Canada hat. The order comes with no free hat, as there was fine print that it was the only first 100 orders of the day, despite the fact I literally swiped up off an Instagram ad and bought the promo right away. The customer service rep Tristan then got mouthy after one reply. Insanely deceiving behaviour to list an inactive sale, and then not give a promo hat for a customer who had spent hundreds of dollars previously with the company

My go-to for hats. They have really good sales and very well-made products. The prices are reasonable even when not on sale. The shipping prices are fair, even cheap, and the shipping speeds are quick. I love that they have merchandise from so many different sports teams, including national teams.

Scam company. Ordered on the 16th, DHL supposedly received the package and was suppose to hand it over to USPS and the postal carrier never received the package. They seem to be a ghost company because they don’t respond to emails and they don’t pick up the phone when you call. There voice mail boxes are consistently filled and you can not leave a message. When I looked at the item I was interested in, I didn’t even hit the purchase option and when I was looking at my screen, the order was pushed through without me touching anything on my screen. Really suspicious! Do not buy anything from these people. You will not receive your order!! Now I’m out 90 bucks and I didn’t actually hit the purchase button. 🤷

Order delayed for several weeks with no explanation. Once it was shipped the tracking information provided was inaccurate (FedEx had no record of the shipment). Emailed customer service and waited three days for a response (again, no one knows what happened). No phone number so you can't actually talk to a real human being. Absolutely ridiculous!!!!!

Worst customer serviced I have ever experience. I wrote two emails and still no response about an item that was never delivered. I have been calling their customer service number and they agent is ever available to assist.

47brand.com is a fraudulent website and/or a scam. they were having a "sale" and I ordered a hat from them over three weeks ago. they charged my credit but, to this day, have yet to send a shipping confirmation. when I contacted their support, they said they were having "IT" issues. I have no idea what this company is doing but I've bought their hats before (from a different source) and this experience has ruined the experience. I followed up multiple times this week and haven't gotten a response. I will request a refund but who knows if that will go through.do not trust 47brand.com. buy from anywhere else.

Took 11 days for them to ship my order after receiving a confirmation email that i had ordered the product. Still 3-8 days until it arrives. If I'm lucky the whole process will be under 20 days. '47 needs to do better.

I have ordered with them twice and both times they keep sending it to the wrong place. I verified with USPS that they submitted the wrong address. Before my second order I emailed their customer support and made sure they had the correct shipping address and the verified they did. Nope still sent to the wrong place now this is the second time I don't have my order after it has been "delivered". The first time they were able to send me my order again with no problem but this time I am very upset as this was a birthday gift for someone. I am waiting on a response from them for this issue.