Is 3dpenpro.co.uk Legit?

I ordered the pen from their website because they had 925 five star reviews and were one of the first websites that come up when you search ‘3d pen’. However, please, before you order from them, read some of their very first reviews. They are all just ‘copy and pasted’, all saying the exact same thing but with different names. Obviously all fraudulent. The pen has been delivered and looks so cheap, I’ve contacted the seller for a refund and not had any response, despite promising to respond within 24 hours. They also say on their website ‘24/7 customer service’…but do not provide a phone number and as mentioned, do not respond to emails. Just avoid.

Absolutely Amazing Product, Service and even After Service. I purchased the 3D Pen Pro as a gift for my nephew for his birthday. Typical me, I left it to last minute but to my surprise the team at 3D Pen Pro had the order dispatched the very same day so I received it the next day. Oh by the way, did I mention they even went to the extent to check with me the next day to ensure I received the goods for the birthday? Absolutely great service.

This pen does not work.Emailed for troubleshooting. No response after 4 days. Any review that says ‘good customer service’ I believe is a lie. Suspicious that all reviews are either 5 or 1 star? Of course it is. I challenge 3D pen pro to reply to this review. Watch the days go by with no response. Do not give these scam artists your money.

Smooth service, quick delivery.Very fast and impressive service. I had placed an order on 08/12/2024 and accidentally chose the wrong colour pen. I immediately reached out and got this issue resolved the same day and the correct pen was shipped and received the following day. The pen itself was of good quality and exactly what I was looking for.

Purchased a pen for a birthday present along with numerous filaments.Pen doesn't work, I sent an email on December 6th concerning this and haven't heard a thing from the company.Be very cautious using this site.

A WORD OF CAUTION.Their business address is a rented office space at Shelton Street Covent Cardens.I cannot see the company listed in Companies House.i have had to cancel my order due to above concerns and their e mail response spelt the word cancelled wrongly....they wrote canceled....suggesting they are NOT a U.K.company. Their advert states"STEP 1: SELECT YOUR DESIERED TEMPRETURE"....Desired is spelt incorrectly by them!!!...so is temperature!!!I HAVE JUST WATCHED A NEWS ITEM ON ITV WALES NEWS ASKING US TO BE ON THE ALERT FOR TOYS NOT MARKED WITH THE SAFETY CODE CE/UK/CA.I HAVE ASKED THE COMPANY FOR CONFIRMATION THAT THE PEN IS SO MARKED.I AWAIT A REPLY.This company has a very similar name to one that traded just before last Christmas with terrible reviews.

I ordered 2 x 3dpens One came in a presentation box and the other one didnt. The contents where in an oversized carboard box with the pens just thrown in.I have tried to contact the customer service but no reply to my emails.I put a review on their web page but it has been removed

Amazing service from the team at 3D Pen Pro. Love the pen and the extra filaments. Recommend to anyone looking for a Printing Pen!

I ordered 4 pens for my nieces and nephews.2 Came without boxes.....sent numerous emails with nothing back and no contact number on website - currently in the process of getting money back with mybank.Do not order!

Finally found what I was looking for!!My niece was looking for this for ages!! I finally bought her this 3d pen and it was amazing!! It came the next day which was great and the quality of the pen was very good. 10/10 from me, could not recommend more!! Perfect gift idea

3d Pen came in package and no box!...What type of company sends out things with no box even though it clearly shows proper packaging on the web site. This company must not be trusted. I have no idea if the pen is working or a return of some kind... I'm sending it back. I will be contacting barclaycard for a refund and to report their poor service.

I'm a big fan of good customer service and that's exactly what these guys have! My ordered arrived quickly, but there was a minor issue with part of it that the team rectified extremely quickly. I wish more companies were as on the ball with their customer service as 3D Pen Pro are. I will be ordering from them again as a result.

At the beginning of the Black Friday period I bought a 3d pen pro half price. Unfortunately it came with the completely wrong box, the pen was in a plastic case that wasn´t sealed which makes me think that it was probably a second hand pen. They told me: "We apologise for the inconvenience caused by the incorrect packaging for your 3D Pen, which was due to a temporary shortage of our packing boxes. Would you like us to send you the correct packaging to you via next day delivery? When I told them I wanted a new pen as it seems to me it was a second hand one, they told me I could get a refund but I had to pay the shipping.I am now in the process of getting them to pay the shipping and get a full refund when I returned the pen. It was for a birthday present and now it is too late. Please do not buy from this company. I can send pictures of the condition of the box they sent the pen in. It is hard to believe.