Is 387rentacar.com Legit?

Don't book this company!Firstly I called the company and they told me if I cross the border, all I need to pay are additional 50 euros. When I got there, they told me I musst take the 240€ full insurance. Of course I felt something is wrong and didn't take the car at all. Later I found out that they scammed other customers by no returning the deposit!The call service was fully unprofessional as well.

Once you paid your car rental, they force you to pay an extensive insurance otherwise you dont get thé car. I paid 150 euros for a week and then 250 more for the insurance. They said my card was rejected for the deposit... It was a roberry

I rent the car with them two weeks ago , they are the worst company to rent a car with . Please please be aware of those strange people , you think they are cheap but once you go to their office to get the car they will ask you to pay for the insurance or to pay the deposit of 1700 euro which is super expensive and for the little scratch they will take your deposit without your promision or telling you in advance . I had very bad experience with them and I wouldn’t recommend anyone to rent with this horrible company

Never try to get a car from 387 car rental.I booked the car and for deposit they did not give me the credit card machine and they use my credit card number and they said the credit card was rejected. I called my bank and they said there was not any attempt. They did not give me a car, although I paid for the car and I lost around $1000.

387 car rental at Skopje North Macedonia is a scam. I will advise you if you did book with them at Skopje please cancel immediately even if they take the booking charge. I wish if I could read the reviews before hand. The price it’s slightly cheaper then other but believe in me they are most scam company that I ever use, I never seen something like that. It’s to much to write about the experience with them. But it cost me around €500 instead €50.Once I sign for the drop off the car and head to airport they charge me €400.Please read the reviews, they are bunch of young guys they are there only to rob you. Even at the airport the other car rental they told me never book with them anymore. They are well know for scams. Thanks to the banks they got us money back.Do not book with them, they will destroy your holiday.

Warning About 387rentacar.comI want to share my experience with 387rentacar.com in Sarajevo to warn others considering renting a car from this company. My experience was the worst I’ve had in 20 years of car rentals across various countries.Issues During Pickup and ReturnAt the time of pickup, I was pressured into purchasing expensive insurance, with suggestions that potential damages could result in high costs. The staff appeared unprofessional and stressed, and the car I received was dirty, smelled of smoke, and had cigarette ash inside. Additionally, the fuel tank was only half full.When returning the car, I carefully documented its condition with photos and ensured it was returned in better condition than when I picked it up. However, this turned out to be irrelevant. The company attempted to charge approximately €1,200 to my credit card for alleged damages without contacting me first. Repeated attempts to reach the company via phone and email went unanswered, making it impossible to get an explanation. Fortunately, I managed to block my credit card in time.Recurring Issues Reported by Other CustomersUnfortunately, my experience is not unique. Several independent reviews describe the company as dishonest and unreliable, with frequent complaints about:Unauthorized credit card chargesForced insurance purchases and unreasonable depositsFabricated damage claims and unexplained feesRude customer service and poor communicationMany customers also reported ruined vacations and significant financial losses due to these practices.ConclusionMy recommendation is to avoid this company entirely. I urge others to exercise caution and, if possible, choose a more reputable car rental provider. Companies that operate in this manner should be reported to the appropriate authorities to prevent further harm.

I have booked with them via rentalcars.com, They are pathetic, he said card declined, I have to call Barclays from Bosnia over roaming, and they says card is all okay and nothing from them.Then he tried to sell me insurance then cheaper package of insurance, which I denied as I know I am driving from 20 years and I am careful driver. After 45 minutes card miraculously gone through. Their scam didn't end there. I returned my car and they says no one is there to check car. so I should leave keys, which I did (I was lucky enough to made video and took pictures). After 5 days I got email that they have charged my card with £1000 due to damage on car door. I emailed them twice no answer, then I have to raise issue with Barclay Card to get my money back. AVOID them at all cost. I will report them to Booking.com/ Rental Cars, as well as Sarajevo Airport Authority. Not sure, it will achieve something or not.. but surely they are bringing dis repute to Bosnia as a country.

387 Rent a Car in Sarajevo are nothing but a bunch of small-time thieves preying on unsuspecting tourists. I too was scammed by this deceitful company when I rented a car from them this September. I booked online via rentalcars.com, opting for full comprehensive insurance for peace of mind. Upon arriving around noon to collect the car—despite the default pick-up time being 10 am—their staff member was extremely rude, insisting he could refuse to rent me the car because I was almost two hours late. He reluctantly agreed to “do us a favour this time,” which should have been a glaring red flag. Nowhere else would this be an issue, as exact pick-up times are often unpredictable. He aggressively tried to sell their insurance policy but reluctantly processed my paperwork only after I presented my already-purchased comprehensive policy. Then, he left us to wait outside in the scorching sun (+30 degrees C) for nearly an hour while his colleague, likely on lunch, was supposed to give us the keys. They clearly couldn't care less about us.I initially had two bookings with them, as we were travelling to Sweden and rented a car for both Bosnian parts of our holiday. With an 8 am flight to Sweden and their office opening at the same time, I was instructed to leave the keys in the key box after parking at the airport. Despite mentioning my additional booking for our return from Sweden—indicative of spending more money with them—their business model revolves around scams and theft rather than honesty.I drove carefully, avoiding even a scratch on the car, which already had several recorded scratches. Returning the car in the same condition with a full tank, I took photos and videos as proof before our flight. The next day, I received an email from their representative, falsely claiming a “small scratch” on the rear bumper and charging my credit card 1292.26 BAM. She ignored my repeated requests for photographic evidence.Look up their Google reviews and you'll find their own deceitful 5-star review, revealing their true nature. The business 387 Rent a Car in Sarajevo deserves investigation by local authorities, as they tarnish the beautiful image of Bosnia and its hospitable people.

Thank god I paid full insurance, I had an accident and was very worried because the car was brand new , I phone 387 and then the police , I was provided with a new vehicle and did not pay anything for the damages because of my full insurance.

Date of experience: November 15, 2024