Rental Car Damage


Rental Car Damage Scam: How It Works

(with video below) Did you ever rent a car only to have an unpleasant experience when you return it? Imagine this. You've been on vacation for the last two weeks and don't have a care in the world, driving around in a rental vehicle that you are just returning as you get ready to hop on a plane to your next destination.

You drop it off in the lot and go into the office so they can give it a final once-over. And the bad news come. How does the scam work?

Watch the video below to see in action the sneaky Rental Car Damage scam exposed:

Rental Car Damage Scam Video

A mechanic walks past the office and gives you an accusatory look. You look back, surprised and confused.

Calling you over he asks you to start the car. When you try to start it, which you've been doing everyday for the past two weeks, it doesn't work. The mechanic takes you back in the office and they draft up a bill with hefty charges for the "engine troubles" you caused. You insist you didn't do anything, but they aren't relenting.

Little do you know, the mechanic flooded the carburetor on purpose while you were waiting inside. The fees they're charging are way beyond what it would cost to fix it.

What's even worse is that shady car rental companies, as seen in the video above, claim that you damaged their vehicle and require that you fix it only at a specific car body shop they work with. In reality, that body shop belongs to them. Needless to say, the prices would be much higher than usual, as that may be a business within a business, questionable indeed.


Rental Car Damage Scam: How To Avoid

This scam is usually pulled on people who are not mechanically inclined. Tell them you've heard of the scam and threaten to call a lawyer. If they're smart, you'll be on your way in no time.

When you look for cheap car hire or discount car rental, make sure you read some reviews online first. Even if you have car rental coupons. Do your homework. Always research the car rental companies on forums or simply by typing in the name of the company in a search engine, with the word 'scam' beside it.


Rental Car Damage Scam: How To Report

Make your family and friends aware of the Rental Car Damage scam by sharing it on social media using the buttons provided. You can also officially report the scammers to the Federal Trade Commission using the link below:

Report To The FTC Here


How to protect yourself more:

If you want to be the first to find out the most notorious scams every week, feel free to subscribe to the Scam Detector newsletter here. You'll receive periodical emails and we promise not to spam. Last but not least, use the Comments section below to expose other scammers.


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Another way to avoid this scam, especially the "flooded carburetor" issue, is to bring the car in and leave it running. Of course, you will need to leave someone in the car, but if the car is running, they can’t flood out the carburetor. If you have to turn off the car and then restart it, if it doesn’t start, wait 15-20 minutes (staying WITH the car) and ask to try it again. By that time, the carburetor will have drained, and the car should start. Of course, the BEST way to avoid these scams is to always do business… Read more »


There is what the scam looks like in Georgia, some guy got screwed by Entreprise and posted a complaint on Pissed Consumer: So I rented a economy car from Enterprise in Rincon, Ga. The guy that was assisting me name was Connor. It was around closing time and he instructed a guy to go wash the car. After we finished the paperwork, we went outside and he told me to sit in the drivers seat of a blue 2012 Corolla and tell him the miles on the car. My rental was for the weekend special of 9.99 a day with… Read more »

Debra Reneski

My husband and I were also scammed by Enterprise. We were out of town on business and rented a car from Enterprise in the Tampa intl airport. We inspected the car with the agent we found minor dings in the passenger door and he told us not to worry they were to small. Drove to our resort 30 miles away, parked the vehicle and never drove it again until we headed back to the airport 4 days later. We were greeted by 3 agents to inspected the car and the first thing the one did was open the drivers door… Read more »


I have dealt with Enterprise Car rentals MANY times, and they have always bent over backwards to make sure everything was okay. Hopefully these are very isolated cases, because I sure hope not to see this happen with Enterprise. (PS: I have rented from Enterprise in several states as well.)


Hello, In Tuesday , October 15th, 2013 I have dealt with entreprise a rent car in orange, ca many times. I rent car in October 4th 2013 for the deal 9,99$, I returned it back in October 7th, 2013. I rent again in October 8th, 2013, returned back October 9th, 2013 they give another car than the one I had before. Today October 15th at 6pm the manager of the office from where I rent call me and toled me that the car I rent in October 4th had water mixed with gaz, and to repair that will cost 900$,… Read more »


Company: OK Rent a Car (Mallorca) Location of pick up: Off airport Palma de Mallorca Period of rental: 3 days / 10.1013 – 13.10.13 Overall cost: 480 euros tot + fuel (expected cost car rental 70 euro + fuel) Booking agent: Doyouspain We have been renting cards in Mallorca for around 30 years and never had a problem until … 1. To begin with the airport pick up was late, but we still had to pay an out of hours charge. 2. Before collecting the vehicle we were asked to inspect it in the dark for damage when it was… Read more »

Elizabeth Chasse

I recently had a horrific experience with Hertz at Zaventem-Brussels Airport. I booked a rental car with them through and received a quote for a decent rate. I arrived at the rental counter on the morning of December 6, 2013 and received good customer service from the agent and proceeded to my car with which I experienced no problems. On the evening before my departure, I filled the gas tank at a service station so as to not have to deal with filling the tank in the morning. I was very careful throughout the 10 days of my stay… Read more »


January 3, 2014 my wife and I rented a car from Enterprise at the Buffalo International airport, upon arriving we were not greeted in a very welcoming manner which was very surprising given my previous experiences. Upon getting the car which was booked online the ERAC rep gave me a completely different price which was about $200.00 higher even though I gave her my reservation number. Lucky for me I happened to have a printed version of the reservation with me and when I gave it to her to have the price corrected she looked rather displeased. From there we… Read more »


Rented a car from Enterprise in Greenville, NC 11/17/13 through 11/22/13. During pickup a dent was noted on agreement around the windshield and told not to worry about…. Returned car 11/22/13 a small ding above the wheel well was noted could hardly see and may have been on the car before the rental. An accident report was filed on the ding however no mention of the dent around windshield. Just received an invoice for the repair of the dent around the windshield and no mention of the ding above wheel well. Now fighting with Enterprise. I refuse to pay for… Read more »


I rented a car from Enterprise for about 3 weeks following my car being totaled in an accident. My insurance company paid for the rental. 3 days after I returned it, I received a Fed-Ex letter from Enterprise’s damage recovery letter stating that I had damaged the vehicle. I immediately called the location where I obtained and returned the auto and asked the manager what damages they were claiming I had caused. He said the front bumper was dented on the underside. The rep who handed the car over to me and also received it when it was returned had… Read more »

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