Facebook Customer Service Phone Number Scam: How It Works
Have you entered an incorrect Facebook username and password? Beware of the Facebook Customer Service Phone Number Scam. Let’s see.
Imagine that you attempt to log into your Facebook account the same way you do every day. However, this time, a notification tells you that you have entered an incorrect username or password. You try again. Still, you need help logging in. As this may lead to some frustration, you try to reset your password. However, your account is still unavailable. Your only option now is to speak with someone at Facebook and ask for assistance.
If this happened to you and you needed to contact Facebook, how would you find their phone number? Let me go further. It is one of the most prevalent Facebook scams out there.
Most people would type “Facebook Customer Service” in a search engine. If you do a Google search for the Facebook contact number, this number will come up (at the time of this writing): 844-735-4595. It is even being displayed as the top search result on Google.
Usually, people don’t take the time to sort through the search results, so most tend to click the first link that populates. Google has even designated this as a featured snippet. That means it is highlighted, leading the user to believe it is credible.
You may become the victim of the latest Facebook scam. This trick has become a common problem and happens more often than you would think. The fraud was first discovered and exposed by Aarti Shahani, a reporter for NPR, who took it a step further and called the number above using Pindrop. This service specializes in fraudulent calls.
Fake Facebook Customer Service Call Recorded
A Pindrop researcher called the number being falsely advertised for Facebook and pretended to be a Facebook user locked out of their account. How does the scam work?
As you can hear in the audio file, the Pindrop researcher plays along and acts utterly dumbfounded about the situation. “Steven” provides him with some bizarre instructions. He suggests that he go to a local Target or Wal-Mart to purchase an iTunes gift card.
“Okay, so it will get a refund back to your ApplePay. You need to give me the user ID to your ApplePay.”
Bogus Association With Apple Pay
Apple is not affiliated with Facebook, and now, just because the user is locked out of his account, he must purchase a $50 iTunes gift card and give “Steven” the code. By now, you can see what direction this is headed.
Steven continues: “I will be doing one thing – with your phone number only, I will refund it to your ApplePay.”
As you probably realized, the top Google search result for “Facebook customer service” was a fraudulent number (hopefully, it will not be there anymore when you read this article). The phone call resulted in a person instructing him to purchase an iTunes gift card and asking for the codes on the back.
The person who was locked out of their Facebook account was innocent. Thankfully, both the Federal Trade Commission and Apple have released alerts about this scam, and hopefully, you won’t be falling for it.
Unfortunately, this fake number for Facebook Customer Service is not showing up on Google. There are pages on Facebook where users can ask for help, and this number has also been falsely advertised.
“Facebook customer service” is typed into search engines, on average, close to 100,000 times in a single month as of December 2023, according to Google. It is unknown how many people call the number and fall for the scam, but most of the individuals who search for the number will likely dial it, too.
Facebook has investigated the group claiming to be the customer service department. It was discovered that the scammers are targeting many other platforms, not just Facebook.
A Google spokesperson stated that the company was taking the appropriate steps to remove this fraudulent number. Still, neither company has explained why this fake number went unnoticed for an extended period.
How To Avoid The Facebook Customer Service Scam
Like Google, Facebook does not have a toll-free number for the public or active users to call. They have a help center that is directly on the website. The system allows you to type in the question you are asking in a search bar. There are lots of frequently asked questions that are already listed here.
There is also a Support Inbox listed. This feature allows you to communicate directly with a member of the Facebook Help Team. The feature is similar to emailing, except it is now on your Facebook.
As you probably know this, Facebook is a company that has been around since February 2004, founded by Mark Zuckerberg. The original intent of the social media platform was to connect college students with an easy way to interact with each other about classes and group projects.
At that time, you could only create a Facebook login if you had a college email to associate with your account. You would be sent a confirmation email so that you could verify your college email.
It was founded at Harvard, so only its students could initially access it. However, it later expanded to other universities so all colleges could access the platform.
In 2006, Facebook expanded even more, allowing anyone aged 13 or older to create an account. Just keep in mind that Facebook is one of the few companies that offer you no option to speak with a live person. If you can remember this, then you can avoid this scam altogether.
How To Report The Facebook Customer Service Number Scam
Warn your family and friends know about the Facebook Customer Service Number scam. Feel free to share the article if it was helpful. However, you can report scammers and any suspicious activity officially to the Federal Trade Commission (FTC), the Office of the Inspector General, and the FBI Internet Complaint Center by using the pages below:
How To Protect Yourself More
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Feel free to explore additional articles on related fraud. You can find them listed below this paragraph, so that you know more about online security. Last but not least, if you had any bad experiences, make sure to use the comments section below to expose other scammers.
Other Facebook Scams
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