Facebook Customer Service Phone Number Scam

Facebook Customer Service Phone Number Scam

Facebook Customer Service Phone Number Scam: How It Works

Have you entered an incorrect Facebook username and password? Beware of the Facebook Customer Service Phone Number Scam. Let’s see.

Imagine that you attempt to log into your Facebook account the same way you do every day. However, this time, a notification tells you that you have entered an incorrect username or password. You try again. Still, you need help logging in. As this may lead to some frustration, you try to reset your password. However, your account is still unavailable. Your only option now is to speak with someone at Facebook and ask for assistance.

If this happened to you and you needed to contact Facebook, how would you find their phone number? Let me go further. It is one of the most prevalent Facebook scams out there.

facebook customer service

Most people would type “Facebook Customer Service” in a search engine. If you do a Google search for the Facebook contact number, this number will come up (at the time of this writing): 844-735-4595. It is even being displayed as the top search result on Google.

Usually, people don’t take the time to sort through the search results, so most tend to click the first link that populates. Google has even designated this as a featured snippet. That means it is highlighted, leading the user to believe it is credible.

You may become the victim of the latest Facebook scam. This trick has become a common problem and happens more often than you would think. The fraud was first discovered and exposed by Aarti Shahani, a reporter for NPR, who took it a step further and called the number above using Pindrop. This service specializes in fraudulent calls.

Fake Facebook Customer Service Call Recorded

A Pindrop researcher called the number being falsely advertised for Facebook and pretended to be a Facebook user locked out of their account. How does the scam work?

Click the audio file below to listen to the scary recording of the phone call (use the scroll bar to ‘Accept NPR’s terms of use’):

 

As you can hear in the audio file, the Pindrop researcher plays along and acts utterly dumbfounded about the situation. “Steven” provides him with some bizarre instructions. He suggests that he go to a local Target or Wal-Mart to purchase an iTunes gift card.

“Okay, so it will get a refund back to your ApplePay. You need to give me the user ID to your ApplePay.”

Bogus Association With Apple Pay

Apple is not affiliated with Facebook, and now, just because the user is locked out of his account, he must purchase a $50 iTunes gift card and give “Steven” the code. By now, you can see what direction this is headed.

Steven continues: “I will be doing one thing – with your phone number only, I will refund it to your ApplePay.”

As you probably realized, the top Google search result for “Facebook customer service” was a fraudulent number (hopefully, it will not be there anymore when you read this article). The phone call resulted in a person instructing him to purchase an iTunes gift card and asking for the codes on the back.

facebook customer service phone number

The person who was locked out of their Facebook account was innocent. Thankfully, both the Federal Trade Commission and Apple have released alerts about this scam, and hopefully, you won’t be falling for it.

Unfortunately, this fake number for Facebook Customer Service is not showing up on Google. There are pages on Facebook where users can ask for help, and this number has also been falsely advertised.

“Facebook customer service” is typed into search engines, on average, close to 100,000 times in a single month as of December 2023, according to Google. It is unknown how many people call the number and fall for the scam, but most of the individuals who search for the number will likely dial it, too.

Facebook has investigated the group claiming to be the customer service department. It was discovered that the scammers are targeting many other platforms, not just Facebook.

facebook apple pay association

 

A Google spokesperson stated that the company was taking the appropriate steps to remove this fraudulent number. Still, neither company has explained why this fake number went unnoticed for an extended period.

How To Avoid The Facebook Customer Service Scam

Like Google, Facebook does not have a toll-free number for the public or active users to call. They have a help center that is directly on the website. The system allows you to type in the question you are asking in a search bar. There are lots of frequently asked questions that are already listed here.

There is also a Support Inbox listed. This feature allows you to communicate directly with a member of the Facebook Help Team. The feature is similar to emailing, except it is now on your Facebook.

As you probably know this, Facebook is a company that has been around since February 2004, founded by Mark Zuckerberg. The original intent of the social media platform was to connect college students with an easy way to interact with each other about classes and group projects.

At that time, you could only create a Facebook login if you had a college email to associate with your account. You would be sent a confirmation email so that you could verify your college email.

It was founded at Harvard, so only its students could initially access it. However, it later expanded to other universities so all colleges could access the platform.

In 2006, Facebook expanded even more, allowing anyone aged 13 or older to create an account. Just keep in mind that Facebook is one of the few companies that offer you no option to speak with a live person. If you can remember this, then you can avoid this scam altogether.

How To Report The Facebook Customer Service Number Scam

Warn your family and friends know about the Facebook Customer Service Number scam. Feel free to share the article if it was helpful. However, you can report scammers and any suspicious activity officially to the Federal Trade Commission (FTC), the Office of the Inspector General, and the FBI Internet Complaint Center by using the pages below:

Report To The FTC
Submit Claim To The Office of the Inspector General
Report To The FBI Internet Complaints Center

How To Protect Yourself More

Do you want to receive alerts about the most notorious scams on a regular basis? Subscribe to our scam alerts. You will receive periodic emails from Scam Detector with exclusive tips. Those will include info on how to prevent fraud and insights about the newest tools you can use to fight crime.

Feel free to explore additional articles on related fraud. You can find them listed below this paragraph, so that you know more about online security. Last but not least, if you had any bad experiences, make sure to use the comments section below to expose other scammers.

Other Facebook Scams

Facebook Lottery Chat Scam

Facebook Account Winner Scam

Pay For Facebook Scam

Facebook Work From Home Program Scam

Facebook Gold Membership Scam

Grant Award Through Facebook Scam


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selma hrynchuk
Selma HrynchukSelma is a fraud prevention specialist renowned for her expertise in private eye investigations and a remarkable partnership with law enforcement agencies. Beyond her investigative triumphs, her public speaking engagements and written works have empowered countless individuals to protect themselves and stay ahead of deceptive schemes. Selma's legacy shines as a tenacious agent of change, unyielding in her commitment to battling fraud and ensuring a safer world for all.

21 thoughts on “Facebook Customer Service Phone Number Scam”

  1. said since the scammers got ahold I could not have my winnings. Untill I pay $4100 dollars. I told him the scammers were working for him. and he owed me something. he said pay the and you will get your winnings

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    .I reported the two of them to every gov. official.I could find. still waiting for answers. They also used my profile to call my contacts pretending to be me sayin I got my money did you get yours I saw your name on the list. and I lost a lot of friends cuz the called these people at

  2. Centurylink screwed up my email. it now makes me log in. Facebook has not sent a code to change my pass word. i have tried to us their online for 6 times with no results

  3. said since the scammers got ahold I could not have my winnings. Untill I pay $4100 dollars. I told him the scammers were working for him. and he owed me something. he said pay the and you will get your winnings

    FACEBOOK CUSTOMER SERVICE+1 (805) 3O1 7002
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    FACEBOOK CUSTOMER SERVICE +1 (805) 3O1 7002
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    .I reported the two of them to every gov. official.I could find. still waiting for answers. They also used my profile to call my contacts pretending to be me sayin I got my money did you get yours I saw your name on the list. and I lost a lot of friends cuz the called these people at 2:30 in the morning. I wish something could be done to get rid of them I no lon

    1. said since the scammers got ahold I could not have my winnings. Untill I pay $4100 dollars. I told him the scammers were working for him. and he owed me something. he said pay the and you will get your winnings

      FACEBOOK CUSTOMER SERVICE+1 (805) 3O1 7002
      FACEBOOK PHONE NUMBER +1 (805) 3O1 7002
      FACEBOOK CUSTOMER SERVICE +1 (805) 3O1 7002
      FACEBOOK PHONE NUMBER +1 (805) 3O1 7002
      FACEBOOK CUSTOMER SERVICE+1 (805) 3O1 7002
      FACEBOOK PHONE NUMBER +1 (805) 3O1 7002
      FACEBOOK CUSTOMER SERVICE +1 (805) 3O1 7002
      FACEBOOK PHONE NUMBER +1 (805) 3O1 7002

      .I reported the two of them to every gov. official.I could find. still waiting for answers. They also used my profile to call my contacts pretending to be me sayin I got my money did you get yours I saw your name on the list. and I lost a lot of friends cuz the called these people at 2:30 in the morning. I wish something could be done to get

  4. said since the scammers got ahold I could not have my winnings. Untill I pay $4100 dollars. I told him the scammers were working for him. and he owed me something. he said pay the and you will get your winnings

    FACEBOOK CUSTOMER SERVICE +1(805)-410 5040
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    FACEBOOK CUSTOMER SERVICE +1(805)-410 5040
    FACEBOOK PHONE NUMBER +1(805)-410 5040

    .I reported the two of them to every gov. official.I could find. still waiting for answers. They also used my profile to call my contacts pretending to be me sayin I got my money did you get yours I saw your name on the list. and I lost a lot of friends cuz the called these people at 2:30 in the morning. I wish something could be done to get rid of them I no longer us

  5. My facebook official page was hacked by the hacker. I already email my issue/problem via email support at facebook, but no one can response me it’s been 10 days ago till now. I go to business help support but i don’t see any button on them to chat the available support team. Please help me to restore my admin role because my fb page is important to me 🙁

  6. jeanette Evans

    scam on facebook king crab legs sent money 3 months ago have not recived crab legs can not get in touch with them

  7. There are so many reasons why people do what they do
    and sometimes for when people are hunted down
    back in the day people got hurt because they were
    hunted down or a situation with money
    or somebody’s trying to hurt for many many more
    there are so many thousands of reasons
    and there’s one thing you can do on the Internet
    is to protect themselves from people like that
    I understand but does Facebook I don’t think so

    1. Hi my name is Brittnie Shiny my Facebook git hacked br someone and they are going to all my friends and family and sending nasty picture’s and trying to sell puppies so I need to find out how to delete this profile so it can stop.

  8. ripsnortinroy

    I have run across several so-called ads on facebook “watch” category. The ads usually have something of a sexually suggestive nature. If you attempt to report the ad or try to hide it, you get “Oops! Something went wrong. Try again later”. The ads don’t have a video, and you can tell it’s not a video. It’s a still picture of the subject the ad claims is in the film. Above everything else, don’t click on these ads. I’ve see two this morning. Take care when you see a suggestive ad. If in doubt, try to report it or hide it. Best thing is go on by it.

  9. Linda D Brewster

    There is a Facebook page that is scamming older people who are interested in their hearing aids. If you don’t read the fine print, you will lose your money. The fine print says *no returns* which is easily overlooked. It’s a shame that dishonest businesses like Heartech can have Facebook pages.

    1. Same has happened to me. There seems to be no resolution. Following the Facebook path just sends you in circles because the hacker replaced my email with his @Outlook!

  10. Mary Luquette

    On 1-27-2019 I called phone number 1-800-305-7664 for yahoo help. They enrolled me in a service for Yahoo Tech Support at $4.99 a month until it expires 3-27-2019. They took the amount out of my checking account. At that time I was told that I could call and cancel with no problem. I called them on 2-28-2019. I do not remember who I talked to. He gave me the run around for about 1 1/2 hours on the phone in and out of my email yahoo account. He also asked me if my husband had an email account. I told him that he had one with Outlook. He made me go into my husband email account. I don’t know what for because I had the Yahoo Tech Support only for my email account. He was very persistant that he had to talk to my husband. He wanted my husband to access his email account but I don’t know what for. As he had me on the phone I even told him this seems to be a scam. Conversation went on until he was no longer on the phone. I alerted my Bank and filed a Dispute on the transaction of 3-1-2019 when they took out $4.99. The payment showed pending. Then it showed that it went through. They investigated and return my $4.99 to my checking account. I blocked my account so no further transaction to be taken out for the Yahoo Tech Support.

  11. I was contacted via Twitter from Mark Zuckerberg, himself telling me that I had won the Facebook lottery. I have pictures of all of the posts and phone calls and text messages they sent me but can’t figure out how to alert Facebook about it because supposedly even their customer service number is a scam, and there isn’t a pull down menu available on all of their help sites combined that has my question. So I don’t have a FAQ to report and therefore cannot give Facebook information they need about this scam.

  12. I was contacted by someone named John Rosales saying I was one of facebook awareness winners. But I had to pay $4100. for Fed Ex to deliver it to me.John got arrested so I talked to Dave Jones who was supposed to be in charge of this company. He connected me with Ricky McDonald.There were other hackers who used his name and I was talking to Ricky. Because of Ricky McDonald I lost $7,000 dollars plus he put my bank in the negative for $3,500. and could no get another account. Dave Jones said since the scammers got ahold I could not have my winnings. Untill I pay $4100 dollars. I told him the scammers were working for him. and he owed me something. he said pay the and you will get your winnings.I reported the two of them to every gov. official.I could find. still waiting for answers. They also used my profile to call my contacts pretending to be me sayin I got my money did you get yours I saw your name on the list. and I lost a lot of friends cuz the called these people at 2:30 in the morning. I wish something could be done to get rid of them I no longer use facebook.

  13. Scammed saying i won 200.000 by rogar Williams on messenger locked out of face book and messenger plse shout them both down fast all his text or still there plz hurry

  14. I been receiving several text messages at won some money and person name Douglas A. Williams. Why should I pay I won a pc from facebook>>>

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