Is ups.com Legit?

The worst delivery company by far. I wrote a review about them in 2018, stating that they claimed to have been outside trying to deliver a package and that no one was home. I've tried to avoid UPS all these years, but 6 years later, the same thing happens. They claim to have been outside attempting a delivery when tracking the package, and now I have cameras that should have caught their attempt, but there's not a trace of their vehicle or courier.

UPS has failed to deliver my package on time, which caused Domino effect on the transactions. All the plans we had got canceled, which caused us to loos a fligh money, in addition we had to redo the documents again and use FedEx. They delivered the package two days later instead of next day air. Because of their unprofessional service I have lost $300 on the redo documents and shipping plus the air fair which was $457.They have the oddasity to keep the fule fee because eventually two days late they have delivered the package. I will never use their service again. All the people working at UPS have luck of understanding how important it is to do what they are supposedto do; deliver ON TIME!. othey are supposed to do. THEY SHOULD CLOSE THEIR STORS.

Pay for delivery then you get a notification saying they could not deliver the parcel as no one was in to sign for it......i have been at home all day and collected many two separate deliveries from DHL.Just could not be bothered to deliver it as always! this always happens with UPS. UPS is the worst

WORSE DELIVERY COMPANY ON EARTH. Thier dumb notifications systems are trash, thier window of delivery... non existant. They liferally have 10 hours to drop off your package even tho they say in 4 hours.

Impossible to reschedule delivery date. Website and app both take you on a circular route back to the tracking page. I know I won’t be in to receive the parcel on the assigned delivery date but can’t stop the delivery attempt.

I would say in approximately 5 deliveries by UPS 4 weren't done correctly. One was delivered to a place I could get it (I was working so nobody was home) BUT it was approximately 10km away where I don't get easily by public transport. I my city there are places it could have been dropped BUT NO I had to waste a lot of time to get my delivery... The one I 'received' today & 2 others were simply left on the stairs or on top of the mailbox... OUTSIDE.. everyone could take it away.. WHY!?I am very sorry but I never had this problems with other delivery services..

ShambolicEverything about this company is a total mess from tracking to invoicing to customer services.Now given up with them and writing off the money spent on the goods and the transportation.

I don’t know if I could to bury him Saturday. I couldn’t even give my grandmother a shirt because I haven’t received my package and my sister-in-law spent too much money to be here, Friday she overnight today’s Monday package so if y’all company hire people and stealing people package you’re wrong it’s gonna get to the point that your customers going to sue the UPS. Do you know what that’s a good idea? I might suit him because my sister deserve her money, and I deserve my shirts , they are supposed to delivered your package and bring it to the customer not keep it not lose it and then say come find it used to work for the FedEx. I know how The scam goes that’s the reason why I quit FedEx because people like them in a UPS they do steal your package so I hope my sister-in-law suit the company

I’m extremely dissatisfied with UPS. My experiences with your delivery service have been consistently negative. Packages are frequently delivered to incorrect addresses, and I rarely receive them on time. It’s frustrating to see photos taken as proof of delivery when they clearly show the wrong location. I find this level of service unacceptable and unprofessional. I strongly wish that merchants would stop using UPS, as dealing with your company has been nothing but an inconvenience.

I was due for a delivery yesterday, I had someone home waiting due to a signature needed. The delivery driver never delivered my package and proceeded to lie by saying no one was at home-1st attempt. I spoke with customer service rep Joel and explained that no attempt was made (Joel- extremely rude). I received a call from Nema ( delivery team supervisor) ) extremely rude. I described the gender and ethnicity of the driver to the rep and supervisor because my cameras caught the delivery driver at a totally different address and the time stamp attempt (email) was for 11:02a. and I called UPS at 11:18 after reviewing the camera. As I explained to Nema- supervisor, out of good faith, the company and driver should do the right thing And actually deliver the package. This is an item NEEDED for my schooling (continued education) and due to this lie, it places me at jeopardy with falling behind. Shame on UPS! Why is it so hard for people and companies to be honest and do the right thing!!!!! Your job!!!!!!!

They are useless don’t know why anyone still uses them. Package has been bouncing around my place for a week and cannot go pick it up as it keeps moving.

What a joke of a company. Customer service is truly disgusting in Ft. Walton beach fl. UPS drivers show up and do not knock on door or ring a doorbell, they just slap a note on the door and tell you to pick up your package at x location. You call that location and they tell you there no package there for you. When you track your palate it's says it wasn't even delivered to x location. The laziness within this company is truly mind blowing! No to mention calling ups hub is a joke. I was in hold 20 minutes and still no live person. UPS is dead to me.

Every time you expect a item from UPS is a nightmare, drivers never find an address, they always lie about delivery attempts, they never handle a pack for more than 10 lbs. Trying to submit a complaint in its website is another nightmare. Please don't use this wasting-time company for your deliveries, no anymore.

Absolute garbage customer service. They promised delivery 4 days in a row. I stayed at home for 4 days in a row waiting for the package that never arrived even though they promised it multiple times over the phone and email. I needed the package before I visited my friend as it was a gift, and they guaranteed me that it would be delivered in time. False promises. Extremely bad customer service. I cannot believe that a company can operate like this and still survive. They're not doing their jobs.

Everything about this company is a total nightmare. Dreadful non functioning website, appalling customer service, completely unreliable delivery which can take weeks when it’s supposed to be next day. If it gets there at all! I wish I could leave zero stars or minus stars. The worst of all the courier companies.

Didn’t want to give even one star. Extremely bad service. Waiting for my parcel from last 10 days while the so called company says they are having issue with I don’t know what. This is so crazy. Will never use this service can’t even call a service. Not suggesting anybody

I recently booked a pickup that, unfortunately, wasn't collected as scheduled. After navigating through the automated answering prompts, I was finally connected to Roger McClenaghan, who immediately took ownership of the situation. While it's easy to make promises, Roger truly delivered. He consistently followed up with calls, keeping me informed every step of the way, and ensuring that the issue was being actively addressed. Even though I was abroad on holiday and had mistakenly labeled my package incorrectly, Roger remained focused on finding a solution. He handled everything seamlessly, without making me feel guilty about the error. In the end, Roger was outstanding and is a true asset to any organization.

Very poor service, my good were reached near by UPS office in 03-08-2024 as per tracking recorded. still they are not delivered. there is no way to contact them.my order to my home townkolkata, West 700055 INDIA.i dont know they will deliver this year or not.

Horrible delivery service!Do not bother to use UPS pick up points because they will never inform you of their stupid policy changes, only for you to get there and you are NOW required to provide 2 government issued ID!Even the driver’s license is now insufficient to pickup a $100 package!!!!You now have to provide your passport and maybe your DNA as well!!!Horrible company. Never again will I use anything UPS!!!

This company is conniving and dishonest. They are proud of their 1-Star reviews across all platforms and the way they operate shows that through and through. From their lazy drivers to their useless customer service. UPS is proof that you can get big enough to stop caring about customers and stay operating. I never use this company but get screwed every-time someone sends me something though them.

“Driver is a liar”

Rate a zero but that option is not available. The driver is a liar and never made any attempt to deliver My package. Never rung the bell I work from home, so there is no excuse. I was waiting for my package. Worst service I've ever seen. I see all the reviews are one star really sad Service Value Shipping Returns Quality

“UPS-maple Grove MN-worst hub-if you like to be degraded call them sometime”

Whoever designs the delivery route is either on drugs or just dont give a F***, i am always one of the last stops on their route, they will drive by my house several times day and still deliver my packaged at 7 pm. When they deliver to the wrong address which happens every so often. I have to talk to the employees at maple grove, which is suck a treat, they love to degrade and abuse you on the phone. For example, how do u known it was delivered to the wrong address, thats not possible we talk photos. Yes, i know that it's how i know you delivered it to the wrong address, that's not my house, i could go on and on! Service Value Shipping Returns Quality

“Horrible Service”

I have been trying to over 3 months to get UPS to allow me to file a claim on a package they lost. They keep denying the claim even though they admit they lost it and I have the right to file the claim, it keeps getting stopped. It does no good to pay extra for insurance when they lose the package and you try to file the claim it will be rejected. Products used:Shipping a package by UPS Service Value Shipping Returns Quality

“Worse than Bad”

I find it incredible that this company is still in business. Even though there is a UPS drop centre in our town, the closest they can get a package is about 100km (60 miles) away. On top of that expect a 30% brokerage/tax fee, and an additional charge if they don't feel like delivering to your area. Don't expect to be notified, unless it's to tell you the package has been returned. If it were possible to give less than 1 star... It is my sincere hope that this company goes bankrupt/burns down/drowns/etc. You get the general idea.

“Disappointed customer”

I shipped a package at Staples and got a tracking number 1Z9WX*******874. UPS claims they have not received and staples claims UPS has the package. May I get a refund because it seems you cannot track the package and yet the tracking number is there.

“Better off walking to go get your package.”

Waited a whole day for my package and it never even showed up. Package was then delayed for 4 DAYS. Contacted customer service, they didn't do anything to help my delivery or give me any kind of compensation. All I can say is I'd rather have urethra cancer than get delivered by them. Tip for consumers:Never use UPS if you value your time in any way possible. Service Value Shipping Returns Quality

“Consistently Failing to Deliver”

I have been dealing with UPS for package deliveries this year, and I am extremely dissatisfied with their service. Here are the issues we've encountered on at least ten different occasions: Repeated Failure to Deliver on Time: UPS has consistently failed to deliver our packages on time. This has caused us significant inconvenience, especially when we have critical deadlines for projects and events. False Claims by the Fort Smith, AR Driver: We have caught the driver on camera several times falsely claiming that he attempted delivery. He has marked packages as requiring a signature and left notices without ever stepping out of his vehicle. On one occasion, he placed a notice on our travel trailer parked in front of the house, claiming he was afraid of our dogs, who were inside the house. Lack of Accountability: Despite numerous complaints, the local UPS center has shown a complete lack of concern. They refuse to escalate the matter to the center supervisor, even though this driver has a history of complaints. Discrimination Against Rural Areas: It is clear that UPS does not prioritize customers in rural areas. We are just 9 miles past two towns with over 110k people, yet we are treated as a low priority. FedEx and other vendors manage to deliver to us without any issues, proving that our location is not the problem. Overall, UPS's service has been abysmal, and their lack of response to our complaints shows that they do not care about their customers. I would not recommend UPS to anyone who needs reliable and timely deliveries. Service Value Shipping Returns Quality

“LIARS”

When you tell someone you are going to do something, you need to DO IT, or you are a LIAR. Telling me you're bringing my new $1200 guitar (signature REQUIRED), then LEAVING ME HANGING ALL DAY, only to EVENTUALLY get around to letting me know it will actually be TWO MORE FREAKING DAYS is a very good way to make me angry. From this moment on, I intend to do everything in my power to AVOID THESE INCOMPETENT A55HATS. Tip for consumers:THEY ARE UTTERLY USELESS, AND SHOULD BE PUT OUT OF BUSINESS. Products used:NONE Service Value Shipping Returns Quality

“Refuses to deliver without signature”

I ordered a tidbit from Apple and they shipped it via UPS. UPS refuses to deliver the package without a signature. Their web site will not allow me to tell them to deliver the package without a signature. I also can't change anything about the delivery. The package is now four days late and no delivery. Service

“UPS destroyed my property without permission”

We took several pieces of original framed artwork created by our father/ grandfather to the UPS store on Tamiami Trail in Sarasota Fl. The pieces were all wrapped and packed by the UPS store staff in 2 separate boxes. One box was delivered timely, the other was not received. We tracked the second box and were told that "All merchandise was not recoverable and was discarded". UPS made the decision to destroy our property without consent and without notifying us about the damaged shipment! We contacted the UPS shipping store, and they referred us to UPS corporate. UPS corporate sent us back to the UPS store. Since then, we have received a complete run around and still do not understand what happened to cause such damage and why UPS took the liberty to destroy our property without consent. The store owner and team have stopped returning calls and UPS corporate will not do anything to compensate or assist.

“Attempted delivery that was never attempted”

Opted to work from home to specifically wait on a UPS delivery. Delivery was expected between 11:45a and 3:15p or so. Next thing I receive a notification that an attempt was made and no one was home and another attempt would be made the next day. I was furious! To make matters worse, apparently, there is no live customer service support. Everything is automated and it's just one complete circular mess. If you want to possibly change the drop off or pick it up at a UPS location you have to sign up for their UPS My Choice® program but when I log into UPS it tells me I'm already enrolled in the program but when I choose to make changes it tells me I need to enroll in the program. I basically gave up as there are no other options. Will just tape a sign on the front of my door letting them know I am at home and to please ring the bell multiple times. It's incredibly disappointing that such a big company has such meager and basic services available to its customers. Service Value Shipping Quality

“10999 RED RUN BLVD,OWINGS MILL -POOR SERVICE”

🌟 I recently visited the UPS Store on Red Run Blvd, and unfortunately, my experience was less than satisfactory. Not only did they overcharge me for a mailbox, but their representative displayed unprofessional behavior. When I requested contact information for the owner or manager, they outright refused. Overall, I would caution others about using this particular UPS Store location. Transparency and professionalism are crucial, especially when dealing with customer inquiries. Remember that reviews are essential for improving services, and I hope your feedback reaches the right ear Products used:NONE Service Value

“Garbage Company”

Garbage company. Absolutely makes it impossible to talk to a live human. In fact, its AI voice also has the rudest manner I ever have encountered with one of those situations, telling you right off the bat you will not reach a live person and then hangs up on you, especially if you do not play the pointless game with AI that produces nothing anyway. Furthermore, if you want to pick up your package at UPS, if that is even possible, as in most instances UPS makes that impossible too, you have to pay a $20 yearly membership fee just to even pick up one package. As said, the company is scum. Perhaps at one point it was something better. Fed EX is MUCH better all the way around.

“Worst Customer Service Ever”

Absolutly the WORST service. Our business had fraud on our account because UPS puts our account # on every package, grrr. Our business has NEVER sent anything internationally in 29 years and never will. I have been transfered at lease 15 times now with ZERO results or help. I talk to Billig they say I need to talk to international. Then I talk to international and they transfer me to billing or Tech suppors... I have emailed fraud with no response. I have reqested all international shipping to be blocked with Zero response. I have requested a new account number with zero response. I have been charged 8% interest on an international bill that I did not send and refuse to pay. The scammer litteraly put "Cheif Lyer" in the address. It's disgusting how UPS has NO customer service. I hve spent days and hours with NO results and still the same account # for our business that a scammer has. Tip for consumers:Absolutly the WORST service. Our business had fraud on our account because UPS puts our account # on every package, grrr. Our business has NEVER sent anything internationally in 29 years and never will. I have been transfered at lease 15 times now with ZERO results or help. I talk to Billig they say I need to talk to international. Then I talk to international and they transfer me to billing or Tech suppors...... I have emailed fraud with no response. I have reqested all international sh Products used:FRAUD on our account Service Value Shipping Returns Quality

“No Solution in sight”

There have been delays and my interaction with UPS customer support have been frustrating, for UPS did not seem interested in finding a pragmatic solution - even though, according to the progress, the package is currently located 10-15 Min from my place Service Value Shipping Returns Quality

“Courier didn't come and put my package 38 min walk from home”

Why have a problems only with UPS delivery? Courier didn't come I was waiting him and put my package to pick up location 38 min from my home Why it's never happens with usps and fedex? It's worse service in Beverly Hills not recommended ups Service Value Shipping Returns Quality

“UPS Delivery: Reliable Service with Room for Improvement”

My experiences with UPS delivery have been a mixed bag. On the positive side, UPS offers reliable and efficient delivery services, often delivering packages within the estimated timeframe. Additionally, their tracking system provides real-time updates, allowing customers to monitor the progress of their shipments. However, there are areas for improvement. UPS's customer service can be inconsistent, with some representatives providing helpful assistance while others offer less-than-satisfactory support. Furthermore, delivery delays can occur without clear communication, leaving customers uncertain about the status of their packages. Overall, while UPS delivers on reliability, enhancements in customer service and communication would further enhance the delivery experience.

“Checked off "Sorry we missed you"”

They checked off "Sorry we missed you" - There were 6 cars in the driveway, 8 people in the house & 3 Dachshunds that bark like banshees when anyone knocks or rings the bell. A slip was left stuck to the glass on the front door. They DID NOT even check off they'd try again. They checked they "were taking the package to a UPS pickup location" & wrote the address on this slip they left. I called UPS, told them we were all there in the house, said they didn't knock or ring, just left the sticky note. (My guess is because the box was heavy, they didn't want to bother taking it off the truck) They didn't knock/ring, someone definitely would have heard it. The woman I spoke to ("TJ" I think) said she would have it re-delivered the next day & it would be at around the same time. She was apologetic & said it shouldn't have happened & assured me it would be delivered at the same time indicated on the slip the next day (Which was around 5:00) I waited for this package & when 6:00 came I decided to track it & it was still in the UPS pickup site from the day before. They never put it on the truck to go out as promised. So I had to go pick it up. I'm sure my brother paid plenty for it to be delivered to the house so it should have happened. Less than 2 weeks ago I went to a UPS store to send a small (a very lightweight) package to Europe. They told me because of Customs "in that particular country" it would cost over $200. I told them that was ridiculous, went to the United States Post Office & sent it for a little over $20. Funny, the US Postal Service doesn't have the Customs issues UPS apparently has in Europe. If you have any say in the matter of how you receive packages, I suggest you go through other than UPS; they are lazy, lying boneheads. The woman I spoken with (TJ) asked me to stay on the line to take a short survey. I thought that was pretty stupid to take a survey before the transaction was complete & I was right. She talked the talk & it all sounded nice as could be but she didn't do what she said she'd do & get the package delivered. Service Value Shipping Returns Quality

“So bad service”

UPS thailand is a mess. They dont answer your email or after many days but not correctly.They dont give any explanations.They make mistake on tax import rates and change them as they want without explanations. They apply crazy price for keeping package before clearing it and are not efficient for clearing custom duties. Honestly the worse shipping company.Many automatic messages witout explanation too. Case:A010X*********1Z4452ER*******459**ขอหลักฐานการชำระเงิน**HERVE DEJEAN**P/P Service Value Shipping Returns Quality

“Slow service No customer support”

Terrible company. Even if you pay for the fastest service they are going to deliver to alk the businesses before they start delivering to residential areas. If something goes wrong with your order, there's no customer service you can talk to. DONT EVER USE UPS!

“And in the running for the worst shipper is...”

I have finally given up on ever receiving satisfaction when ordering from any site the uses the USPS for shipping. Now UPS is attempting to take over the crown as the most useless at customer service. Like all companies nowadays, when you log on to their site with a question or concern you must first go through a living hell of attempting to get an answer through their computer system, which is the first circle of Dante's Inferno. When you have answered the same questions several times UPS gives you the option, finally, of sending an e-mail, the modern brush off. But to send an e-mail to have to sign up for their service. WHY IN THE NAME OF ALL THAT'S HOLY would I sign up for a service that, by it's very nature, is lacking in service. To all the vendors trying to sell things on-line, your customers stand a better chance of receiving their merchandise if you just stack the packages outside of your facility and hope somebody passing by will pick it up and deliver it for you. Service Value Shipping

“Kept Getting Billed For Someone Else's Shipments”

I just closed my UPS account. Why? I kept getting billed for shipments from the same shipper in California. I'm in Colorado! Apparently it's quite easy for someone to just put my account number on a shipment, and I get the bill instead of them. This was the 9th and final time. Service Value Shipping Returns Quality

“Lies”

Had a pickup scheduled and driver claimed to have stopped and that no one was home. I was home the whole day and porch camera shows the truck at the exact time of the supposed missed pickup just drive right past my house without even stopping. Did not stop, did not even attempt to stop. Now fighting with customer service as I can't take another day off work to see if they decide to actually stop. Horrible drivers and horrible customer service. Service Value Shipping Returns Quality

“Missing Package”

I bought a CD from target and it is supposed to arrive on March 27,2024, today it is April 4,2024 and I still don't have my package. Customer Service for both Target and UPS are extremely difficult, I still don't know where it is, except for Louisville, Kentucky. I'm not getting updates about what happened to it or if something bad happened (ex: tornado). I have never been informed on what disruption was caused. But I only know that it's in Louisville, Kentucky (which apparently has the highest risks for tornadoes). I hope someone who has the EXACT problem please share to anyone who never used UPS before, so they'll understand it's an AWFUL company that is very careless about its own customers. A little context about what I ordered, I bought it on March 19,2024 and it's one of my favourite album from a artist that I like. Tip for consumers:Don't trust UPS with your packages. Products used:Stranger in the Alps CD (by Phoebe Bridgers).

“Worst experience ever”

The UPS guy left it at the wrong house, took a picture of it upside down and then when I received that it was delivered I called them and bought a claim and then they closed the investigation and basically said sorry I don't know what to tell you. If I could give a negative star I would.