Is viseca.ch Legit?

Mickey Mouse company. Useless if you are abroad and have issues. You will spend 100s of dollars trying to get through to someone who can handle the problem which they won’t. Their customer service is abysmal. Someone offered to call me back after fraudulent use of my card. They never called me back. I will dump this card as soon as I return from my ‘holiday’.

I was online scammed I contacted so many times Viseca with all data and police report. I waited for answer from August till December. After their so called investigation they can not help me wihh the refund of the transaction and they do not bother a lot. They are concluding is all my mistake 5hat my card details probably has been stoled or my phone hacked.I lost a lot of money, I did not find any corporation or logical and Profesional solution during the whole process.Their system can not recognize on time fraut transactions or misuse of the card.

Again problems with the debit card from Viseca associated with my Basler Kantonal Bank account. Already closed my BKB account and everything related with Viseca. Surprisingly or not, they do not send back a refund I was waiting after I closed the credit card and bank account. They are stealing money shamelessly from the customers. Avoid their services, not recommended at all. Unbelievable behaviour!!!

First of all: crazy high rates. Impossible to use their cards for international purchases. Second: terrible fidelity program. When you finally find a product (overpriced) that you want and something goes wrong (I bought Swiss air credit), then, it is “not their problem that Swiss don’t know how to process the voucher”!Third: out of nowhere, their started to charge transactions fees. They blamed the company receiving the payment. When the company provided a statement denying it, they started to blame Mastercard! Forth: customer support is slo and not helpful.I would not recommend them.

In reality, I too had a Freud, and I owe 400 freud for a transaction that I did not complete. This is inhumane, and still they couldn't cancel? 🤯 In contrast to other credit cards, where they could instantly search for a solution for any issue.

I have a Viseca PrePaid card. PrePaid card are cool because it helps avoiding spending too much on the internet (where they are accepted). BUT.It's painfully slow, it takes at least 3 days to recharge your card once the payement is processed.It's really expensive for no reason at all, there's plenty prepaid card that doesn't charge you 1% (but at least 5.- if you recharge for less than 500.-) + 50.- annual cotisation.My advice : Just don't use Viseca, bank transfers are faster and you don't get stole shamelessly for each transaction.

Absolutely disgusting behaviour and customer service.I have had a credit card from them for 7months with a limit of 500CHF.I needed a limit increase due to a deposit for a rental abroad.The attitude the customer service lady had on the phone was absolutely unacceptable and disgusting.Telling me that I didn’t had the credit card for more then 6monthd and not even letting me saying a word.Always kept on talking over me in a very unpleasant manner.I will definitely cancel my credit card!!!!!! Steer clear of this company!!!

Becareful of Viseca - they still owe me money from my card, which I over paid. They then refused to answer my emails and said that they can be construed as phishing, this is so deplorably bad. DON'T use them - they have no ethics at all!