Is villagehatshop.com Legit?

Probably the worst, dishonest company to deal with. I purchased my hat, but instantly figured out it was too small. Returned the item instantly. I didn't have a problem with the returning cost. However, they told me on receipt of my hat it was dirty, so they refused my refund. The condition of the hat looked like it had been worn by a raver who'd worn it for a month!I had literally only worn it for a minute at most. Washed my hands before I ever handled the hat. They then had the nerve to tell me my head must have been dirty. I have actually got a same hat in another size, worn it for an afternoon without a single sweat band mark!!!!100% sure the hat they returned to me wasn't my hat. £75.00 out of pocket!!If you buy a hat from these, do not expect an professional outcome if you decide to return the hat. They don't do returns.Now in contact with BBC watchdog and trading standards.

Ordered a hat to Estonia. I figured it might be too small so I contacted customer service. They answered me at once and said that if my measurement was correct the hat would fit perfectly. The package was trackable in great detail and shipped super fast to Estonia! The Hat was fantastic, fits perfectly, looks good and is really good quality. Considering purchasing another.

My hat arrived earlier than expected. It's a flawless hat that fits perfectly. As a street performer, looking sharp and professional increases tips, so the hat will pay for itself. It looks amazing and I couldn't be happier.

A great place to get a hat if you have a big head! Fantastic selection, I have just bought a bucket hat in xxl which has been great in this hot weather with lots of ventilation. Just don’t use Rebound if you need to return one as they are very slow. Fair play to Village you can use an alternative carrier such as EVRI.

Don’t use these , gonna cost you £5 return for a small hat , product info isn’t clear and product looks fake to me , can’t see Tommy Hilfigure letting a bunch of Asians in Wembley sell their products Lesson learned beware

I bought two hats from village hat shop for the Black Friday sale. One was a corduroy kangol hat and the other a wool newsboy cap. Both came nicely packaged and in perfect condition. I was a bit nervous because I only saw negative reviews after I placed my order but my experience with village hat shop was positive despite what other reviews say. I will be happy to purchase from village hat shop again!

When I was in San Diego in June 2022, I was recommended the store for a Fedora hat. A Staff member explained every hat and got the light brown Fedora I was looking for. I just found the stores site online and ordered the white and black including the feathers.I'm currently in Philadelphia and received them quick. I definitely recommend this place for purchasing a Fedora hat.

I am very pleased with the assistance given to me by the Village Hat Shop. We had a complex alopecia problem which they carefully solved with an appropriate hat. They were patient and efficient with our return of a product we had previously ordered as well. Excellent service. Where do you get that in 2023?

Most lousy return service! Ordered a hat in the wrong size, sent it back more than 2 weeks ago via their return service and it still has not reached the shop. It is a sad joke tracking the return, nothing happens, and I seriously doubt we will ever receive the new hat. The hat was expensive, and expensive to send back the hat. Don't buy from this website!!!

Terrible Returns Policy - Over £5 to return a baseball cap. Never Again.,

I have used this shop several times and find their execution perfect...kudos to management I live in Canada and received my new hat in 5 days to my doorlove this shop and will definitely be back and highly reccommend to anyone.

Poor returns process ! Hit you with a £5+ one off return fee even though it doesn't cost them that to send to you! Your not even allowed to drop off your item to their warehouse with them citing Health n Safety!!! Jokers! Buy from a company that doesn't try to rip you off if you want to return! Yes your an online company but you shouldn't rip customers off when/if they need to do a return!!!

Absolutely terrible customer services. My parcel never arrived, when I approached the company, I was treated as though I was lying! All I wanted was a new hat sent out or ultimately a refund. Very very poor service. When things go right all is well, when things go wrong do not expect any help whatsoever. There should be a law against it. Do not use this compan

Ordered a hat that cost $43.66 as a gift. The hat ended up being too big for the recipient. The store makes you cover your own shipping for returns. So even though the hat weighed almost nothing, it was a bigger box due to the style of the hat. To ship it back for a "return" cost me $33 (which, per the return instructions, was the cheapest option available). So I'll get less than $10 back. I ended up ordering the hat in the correct size from a different retailer, so I've essentially bought this hat 3 times. I'm beyond unhappy with my experience with this shop.

8 days waiting for refund and tracked as [ on its way to retailer ] final stage .How can it be on the back of a van for over 24 hoursit's as if they are reluctent to issue a refund, they were quick enough to deduct £5.05 from refund for returnthough.Quick recap on my order return, the tracking system records final stage "in transit to retailer". This has not changed for 3 days so "transit to retailer" must be by Tortoise.

They asked for extra details of credit card account, claiming I had sent them an incorrect billing address and that my order 'is not 3d secure'. I confirmed the address was correct but they persisted in demanding more details. Which I am certainly not going to give. I've cancelled and won't be going near this company again.

I ordered a hat as a gift paid addional £3.50 for 1st class delivery 1 to 3 days . I contacted the team after 3 days and they sent a standard email saying my item had been dispatched and could take 3 to 5 days. Obviously not sent 1st class. . They then processed a refund of 3.50 postage but no apology. Now 7 days and counting no hat as yet. Unfortunately the birthday is today. Very poor service. 😢

Great hats good quality and great service! I ordered the wrong size hat and emailed the company. They were helpful friendly and efficient- good customer service. Following return of said hat via their rebound service, I received the hat ( which is a present) today and thankfully before Christmas. A good experience of this company. Thank you 🙏

In my opinion quite a dishonest merchant; they shipped my order via FedEx which was delivered to the wrong address and I did not receive my order. Once I opened a claim with paypal they said my order was shipped and washed their hands. I would suggest you do not buy from them, I guess Brexit is having a big impact on their cash flow.

Phoned up Village Hats after having placed an order for a Dorfman Pacific as had subsequently read about them coming up quite big. I got through immediately and the person I spoke to was extremely helpful as he went and measured the particular hat, then gave me the option to cancel the order or let it arrive and see how it fits in person. Glad I chose to stick with it as it is a great quality hat that fits really well and is exactly what I was looking for.

“No warning before purchase order # 1046360”

When i received my order there was included a warning of cancer and reproductive harm i would not have ordered it if i had know up front Why sell such an item? I am a repeat customer but will not order again from Village Hat

“GREEDY THIEVES. DO NOT TRUST”

If you return merchandise, they pretend it's okay and then send it back to you again with some lie. They are unscrupulous, greedy, tacky, merchants who care nothing about anything but money. Karma will get them

“Warning do not buy!”

Bought a hat from this company, the hat never arrived, they said it was lost in transit. This took a month messaging back and forward and no help at all. They finally refunded the amount, minus $32 For their stuff up, shocking customer service. It's a lesson well learnt! Be careful guys!

“Haven't received my merchandise. Ordered three weeks ago. Called customer service only to receive vm”

Left voice. No one has returned my call. Deplorable service. Will never Order again. Sad because they have such a large selection of hats. Please send a refund because it appears that I'm not going to receive my hats.

“Awful service!”

Unfortunately I had a very bad experience with this website. Poor and deficient customer service, and when I finally made my order they've sent me an email to notify that my payment method was declined, and also blocked my card because isn't from USA... Now, no money and no hats.

“Outrageous cost to return”

Ordered a hat that cost $43.66 as a gift. The hat ended up being too big for the recipient. The store makes you cover your own shipping for returns. So even though the hat weighed almost nothing, it was a bigger box due to the style of the hat. To ship it back for a "return" cost me $33 (that was the cheapest option). So I'll get less than $10 back. I ended up ordering the hat in the correct size from a different retailer, so I've essentially bought this hat 3 times. I'm beyond unhappy with my experience with this shop. Service Value Shipping Returns Quality

“Unfortunate Return Policy for a Nice Product”

I understand the need for small businesses to have the customer pay for return shipping, however, the price of return shipping makes exchanging a hat for a different size barely worth it. For a hat in which I paid $50 for, the return shipping to get one size smaller was $38. Now instead of a $50 dollar purchase, I am close to $90 down. The hat is overall nicely made and I enjoy it, however, in a business where often more than one purchase needs to be made to find the right fit, this is borderline scummy. It would have been at least nice for the company to offer a partial cover of the shipping at least, just to ease the sting a bit! In the future I will be shopping for hats elsewhere, checking a return policy very closely before making any purchases. My order number is ******* with an exchange purchase order number of *******. Tip for consumers:Buyer pays FULL RETURN SHIPPING COSTS Products used:Hat Service Value Shipping Returns Quality

“Returns”

I purchased 2 women's hats for a total of $59.90. I needed to return then as they did not fit. The cost to mail them back was $$29.69. Most places I shop either offer free returns or charge betweem $5.00 and $7.00 which is deducted from the return price. I will not be able to afford Village Hat Shop in the future unless they update their return policy. Service Value Shipping Returns

“Review update”

I originally had a surly customer service rep and difficulty with a return. After an email I got a personal reply from the owner. They made it more than right. I recommend the Village Hat Shop highly!

“Box full of out of shape safari hats.”

I ordered a dozen African safari hats. When I opened the box I was horrified to find that all were terribly out of shape. I called customer service and was told to send them back. I would have to pay the return shipping. It would cost me twice the price of the hats to send them back. I always liked their service, but I will never buy another safari hat from them

“Poor communication”

I paid for an item that has been lost in the mail. It made it close to where I live but they never delivered it. I wrote in and said that I wanted the money returned to my card. It has been over 7 business days and 4 weekend days. They ignored me so I just wrote again. If they ignore me I'll come back and write another review. Tip for consumers:hope you actually receive your order - they won't necessarily respond to your request for a refund Products used:none Service Shipping Returns

“Terrible return & exchange policy”

I will never again order a product on the internet that has the customer pay for the return. I ordered the hat over 45 days ago. They lost the first one, then sent another one. XXL wrong size after I measured properly. Later told, today, they run large so order a size smaller. Which I did, and they said it will be hereby 03/17 That, s 8 days from now. Never again. Joe Mollric PS They did offer me a $5.00 adjustment, that took the manager 20 minutes to decide. If I ever do get the hat, I'll send them the $5.00 back. They must need the money. Order ID # ******* Ref # *******

“Wrong sizing chart”

I love DPC hats. The look is great the quality is really good but I'm finding out the online service may not be up to par. I ordered a cotton aussie hat and it arrived within 2 weeks. I used the sizing chart provided on the site. I measured and ordered the size the chart indicated but the hat is way to big. It's not even close enough to pad the hat lineing. So 1) the sizing chart is incorrect & 2) I'm waiting to see how or if the company will make it right. If they do or do not, I'll put another review on here and let you know. Tip for consumers:Order a size smaller than the hat chart says Value Shipping Quality

“Not worth the subsequent spam”

While the hats I ordered were received in good time and condition, the subsequent deluge of spam I received in my email completely soured me on this company. Even though I wrote to them directly, and clicked on the "unsubscribe" button in their spam emails, I have continued to receive the spam from them. They ruined it for me. I will never order another hat nor will I ever recommend purchases from this company again. Pretty sad because I've had good experiences with their hats, but their customer service and over the top spamming has left a very foul taste in my mouth. Tip for consumers:Don't give them your email, and don't trust their "unsubscribe" protocols. Products used:Two hats. Service Value Shipping Quality

“Beautifully packed, quality item and quick delivery”

My beautiful hat came boxed with a special insert for my hat to sit in so it wouldn't get damaged with a this way up sticker on. The hat is divine! So very happy with the design and quality and will wear it for my holiday in Madrid in a couple of weeks with pride. Good communication and speedy delivery. I really can't fault this company for a fabulous service from start to finish. Thank you! Tip for consumers:Wonderful item! Products used:Hat. Service Value Shipping Returns Quality

“Great quality, great service I won't ever go elsewhere.”

I ordered two hats and found them both to be of excellent quality. Received both within a week good service. I plan to both work and play with my new hats, while staying safe as I am a cancer treatment patient and must avoid sun. But that doesn't mean I have to be a vampire.

“This is the spot if you're looking for a Fedora hat”

When I was in San Diego in June 2022, I was recommended the store for a Fedora hat. A Staff member explained every hat and got the light brown Fedora I was looking for. I just found the stores site online and ordered the white and black including the feathers. I'm currently in Philadelphia and received them quick. I definitely recommend this place for purchasing a Fedora hat. Products used:Fedora hat Service Value Shipping

“Why poor reviews?”

I mesured my head and ordered the size according to their size chart. Check out was easy. The website is somewhat low tech but that's absolutely not a big deal. I had no issues with my order. Shipping was free and fast came in 4 days from order placed. Hat came in pristine condition, the exact hat I ordered. Will definitely buy from village hat shop again. Bummed location in Sacramento is closed. Thank you for this online service. Tip for consumers:Measure the crown of your head for perfect size Products used:Jaxon Colorado fedora Value Shipping Quality

“Amazing Quality”

Thank you so much Village Hat Shop I have been looking for a Particular capped hat for so long. Decided to shop on line and found what I was looking for at The Village Hat Shop. Only ordered my hats 2 days ago and have just received them today. The quality and machine standard of these hats are phanominal, I would recommend these to anybody. The parcel packaging was just as good, Thank you once again. Quality

“Poor service and slow shipping!”

Purchased a hat to wear on vacation and at checkout, delivery was expected within 4 days. Ordered the hat on November 1st and it is now November 8th, still no hat. Called Village Hat customer service and the representative offered no solution nor did she seem to care. Awful overall experience and wouldn't recommend.

“Terrible service, product 15 days wait, damaged, must pay return postage”

Hat comes in a corrigated paper hat box, the rough edges will dammage and scratch any hat you order from them. The shipping took 12 days longer than the estimate and you must pay return shipping. How can they still be in business?

“Hats off to Village Hat Shop”

From San Diego to Ontario Canada in a matter of Days Ordered The Brixton Gain Felt Fedora and all I can say is it's exactly what I hoped it would be, Pure class Thanx so much! Also, I don't get all the negative reviews, I havent had to deal with customer service because maybe I knew what I wanted and what size I wanted it in before I ordered it, I did my due diligence before hand and I also know that online shopping can get iffy if once you get the product it isn't what you expected, so research what your getting, Price, Quality etc. before ordering Service Value Shipping Quality

“Great Service”

I bought a Stetson from them and it was great service from them a good price, I do recommend this company they have lots of products and different vendors to choose from Tip for consumers:Don’t be afraid to call , great customer service Products used:I bought a Stetson Elkhorn Service Value Shipping Returns Quality

“Horrible shipping.”

Takes 30 days + to get from Carson City to Los Angeles. Been waiting since may 19 for a hat. Not very responsive customer service. Not a happy customer. No reco from me. Tip for consumers:Stay away unless you don't need shipping. Products used:Hat Service Value Shipping Quality

“Great Quality Hat at a Great Price”

I ordered the Jaxon & James Harris Tweed Northbay Wool Newsboy Cap. The shipping was free and the hat arrived in two days. The Harris Tweed is top quality and so is the construction of the hat. I followed the sizing chart and the hat fits perfectly. I was so impressed with the quality of the Jaxon & James Harris Tweed Northbay Wool Newsboy Cap that I immediately ordered another Jaxon & James Harris Tweed Newsboy Cap in another color. I will definitely order from the Village Hat Shop again when I am in need of another hat. Tip for consumers:Definitely use the sizing chart. Products used:Hats Service Value Shipping Quality