Is usdirectexpress.com Legit?

A friend has a cracked card. He's been getting the run around getting a replacement card, Having 19 years banking experience I called and asked the representative a question. It was: if he goes to a bank, opens an account, can that bank call Direct Express to collect his funds. A procedural question, not asking any financial privacy questions. The rep would not help. She was worthless.

This company has been holding my card saying I need proof who I am sent them my driver license that I renewed a couple months ago they told me it's expired then they want my birth certificate and S,S card. I have been on SSDI SSI From 2017 tell now I have my rent to pay each day I'm late I have a fine to pay every time I call I wait 2 and a half hours and then I don't get any help I get the same thing I need ID that isn't expired and it's not, gave them birth certificate now SS CARD .THEY HAVE ALL MY INFO I DON'T LIKE THIS COMPANY . AND I STILL CAN'T PAY MY RENT WHY DO THIS NOW IF THINGS ARE HARD ENOUGH RIGHT BEFORE CHRISTMAS

I most definitely DO NOT give 1 star..My honest star rating for the DirectExpress customer service is a -20... NEGATIVE 20 STARS!!!HOLD TIMES OF MULTIPLE HOURS!ABSOLUTELY, NO EXCUSE WHATSOEVER! NOT EVEN AN OPTION TO LIVE CHAT OR RECEIVE A CALL BACK. NOTHING JUST BAD ELAVATOR MUSIC AND A FAKE ASS "WE APPRECIATE YOUR PATIENCE"IF EVERYONE WILL STOP USING THIS COMPANY MAYBE THEY WILL GET THE HINT AND DO BETTER.JESUS CHRIST JUST DO BETTER!!

They put a fraud on my card when I used my card for walmart plus. Their customer team canceled my card without notification, extremely rude employees are no help, and I found out I can't use my card practically anywhere online. Because they said they didnt wany my accout to be compromised but they refuse to refund the money if compromised.

Worst company EVER! Do not use them! Horrendous customer service, excessive wait times, then disconnected by reps after they lie. Supervisors are just as bad as the reps with lying to customers. This company needs to be shut down immediately and investigated. There was a class action lawsuit against this company before, so why are they still in business. The federal government needs to step in and monitor the call center calls, this will prove how incompetent this company is.

I never want to use this card again can’t even reach a person and it’s 6 in the morning never again man never again how is this the business social security wants to use?

They stole 360 dollars from my account and I get ssi try to say secure dental got it crooks

HORRIBLE HORRIBLE HORRIBLE SERVICE 🤬🤬🤬 Direct Express agents were incredibly rude to my parents and absolutely unhelpful! I helped my mom send all the required documents, including her Social Security ID and birth certificate, which she submitted already. We've been waiting for over 24 hours for them to verify her identity, but they still claim they can’t confirm it’s her. Now they’re holding the money on her card—*my money is there too!*—and they’ve gone ahead and blocked the card. This is completely unacceptable! Now they're asking her to go social security office but she told them that she I already went there to update information and she changed her last name this is ridiculous. Time for my parents and I to file a complaint I had enough of this.

I wouldn't even give them a star but had to get to leave this comment, they where investing me for fraud every couple of months holding my money up and you will wait forever to talk to someone on the phone if they don't answer in a couple of hours it will automatically hang up and you have to start all over!!! Don't recommend it at all!!!!!

It says on the Website that customer service is available 24/7. I find this untrue. Most of the time when I need help with my account I am either on hold for an hour or more then after getting no one I finally hang up in frustration. I have called in the past for anything from a stolen card to questions about transactions. If it says that Direct Express customer service is available 24/7 then they need to hire a lot more people to take care of the needs of account holders. I realize they are busy at the beginning of the month but it is like this throughout the entire month! This is very bad business practice of Direct Express. Over the years I have been a member I keep hoping they would actually fix things but I have come to realize there is no such luck!

There should be a place for 0 stars. My card was locked without my knowledge. They requested info in which I gave 3 times. I got a so called approval for verification and STILL cannot access my account. When I sent them another email. I got a returned reply back with the initial request for personal info. This is SUPPOSED to be the fraud department. However, they ARE the frauds. Just DON'T do it.

I never want to have to call them again but I will. I would rather drive to kentucky than sit on hold four four hours. Still no help because they say my phone and email will not receive codes. I receive cdes to both daily. I am not trusting them but with ssa there is no other option. That is what they know too.

I use my cashapp card for online purchases only have an issue with my direct express card linking to my cashapp card account. That's why no body can see my direct express card information. I having issues loading my cashapp card with my direct expree card.

They locked my card while I was shopping and it's been two weeks since then and they giving me a run around to get my money off of their card no one has been any help to the matter and the operators seem to act like it's one big joke wouldn't recommend this company to no one

I been waiting for my disability money and a replacement card since Monday haven't got it yet and no one answers at direct dexpress

Stop using this card and educate yourselves better about finance. This is not a bank account. This is a pre paid debut card. Stop asking fir account numbers and routing numbers. Please get a bank account and have your SSA or SSI funds direct deposited there. Stop using Direct Express

Cant make a purchase on amazon. Customer service says TOUGH $#!+ Absolutely useless. What politicians got paid to saddle me with this crappy bank!

Direct express needs to make funds available when they receive them as other banking institutions do. That is the only reason for the 3. It really helps when you have no food to eat. They could do it if they wanted to. That is the only reason I am leaving them and going back to the bank

This is the WORST pre-paid debit card ever.. up until around 1 year ago, it wasn't great, but it was ok..now you can't pull all the cash off that you need ..they limit it, but NOW, my card do not let me purchase anything nor pull any money off whatsoever...the last time it allowed me to even make a purchase, was Nov 3rd.. So BEWARE OF THIS COMPANY... If you get benefits, use a regular bank account, credit union or cash app ..if not, you'll remember this post & be sorry that you didn't take heed... Now I'm in a world of crap, of not being able to buy food or give my children any cash. At bottom of this comment section, it asks what date did this happen..it's been crappy for about 1 year..but as of Nov 3rd... I can't do anything with this card..

Two weeks later and direct express is still refusing to chargeback a merchant For merchandise I never received. Direct express has done nothing to assist me even after I provided all the proof they asked for. Very disappointed with direct express

“Customer Service Impatience With Seniors/Elderly”

I was on the phone with customer SVC., and the Rep repeatedly tried to rush me off the phone. I believe in general that elderly is negatively-treated all across the board. Also the Scammers target the elderly. Dir Exp needs to have more patience with elderly.

“I have had may problems the past 2 years”

I have thought i was on Ssi ssd for years since i was 18 been getting benifts on the card since they came out past 2 years it baş hadi alot of money missing found out someone baş been sending me top the unemployment office idk of in on Ssi of not but i can tell u alot of the companies behind this and ppl

“SSI(DISABILITY) CHECK HACKED BEFORE THE INK WAS DRY”

I am disabled and live on my social security.I deposited my check and within 5 days was hacked for over 750$.Have contacted bank numerous times to explain that I am in a wheelchair and on8ltrs 0/2 could not have been in these restaurants if I wanted too.to be continued.bottom line.useless,no customer service,unprofessional.RUN!

“Direct Express Is a big terrible scam platform!”

Their platform promises attractive returns, but it's all smoke and mirrors. I strongly advise against getting involved with Direct Express, as my experience suggests they are operating as a scam. Be cautious, as engaging with them could lead to financial loss and other negative outcomes. I was able to recover my money, but it was only possible through external assistance. (I used their website URL as my display name and profile picture on this review in case anyone needs help or wants to reach out for support). Note: Due to the strict policy here, I'm sharing this purely to help others recover their funds. Service

“Direct Express is crappy.”

DE (Direct Express) caused me to be homeless. They destroyed my life. They steal and lie and they're very unhelpful. They blocked my funds and refused to send me a card or unblock them. They're hard to get a hold of and IF by chance they are available, they're hateful and mean. They don't know wtf they're doing. They rudely told me to send by email all this ID crap which I did...SIX TIMES! Still it wasn't enough. I think they're doing this on purpose just so they can steal people's identities. Everyone who has complained about DE said they never accept the IDs. Anyway, I'm sleeping under a bridge every night because of them. Sometimes I sleep in the woods. Last night I had to sleep at the park because someone got arrested under the bridge. DE will ruin lives. They're lazy greedy scum bags who treat people like trash. All they care about is hurrying up and getting off the phone. But now here I am. Sitting at the park at 10:00pm. They're gonna close and I gotta go back to the bridge before I get arrested I hope DE gets shut down forever.

“Locked debit card”

Customer service is the ABSOLUTE WORST they ask for ID & birth certificate we sent that and they still had a problem on their end with the last four digits which I resent their CSR are very impatient they don't explain the necessities my father is a 76 year old vision impaired senior how do they expect him to know how to navigate though a computer to send emails and answers questions is unbeknownst to me as soon as his card is unlocked we will not ever use their service or recommend it to anyone THIS COMPANY IS PURE GARBAGE 👎🏽 also they don't deserve not one star Tip for consumers:Not one star is needed this company deserves a 0

“Direct express scam their customers”

Direct express does not care about their customers and since it's dealing with social security they just don't care or help if you have a problem. They should be shut down. Now if everyone cancel their card they would be out of business because that's a useless business Tip for consumers:Just watch your account from apple because they have a way of charging your phone without you knowing about it Products used:Apple products charged my card without my authorization I don’t use apple products I don’t buy apple products and I dam sure don’t pay for dumb online games Service Value Quality

“Customer representatives are the criminals”

I've had this payee account for over 8 years and I've never had issues up until August 1st 2024. I recieved a text message stating that I had changed my pin. I called the number on back if the card to fix this issue, I did not change my pin. Representative helped me through the process only to ask how much I recieve. I thought that was suspicious and hung up. When I called back I spoke to another rep and they reset my app account after telling them my situation. Everything went fine until my money was deposited. I called to make sure it was there only to an automated response saying I needed to activate my card and would be put on hold. I was on hold for 40 min to an hour each time I called. On 8/1/2024 I started trying around 7am. I called throughout the day and intothe second of August. Still have not spoke to anybody and still have not accessed my account. Each time I'm on hold it goes over an hour waiting for somebody. Only number I have is back of card. All other numbers get directed to that 1115 number. I've called the bank that provides the cards with no luck, all they do is say I have to call direct express. Us treasury also says I have to contact direct express. It's frustrating and impossible with one number that is automated and does not transfer me to anybody.

“Worst company EVER”

My brother is vision impaired and someone used his debit card without his permission. When we contacted the company they told him it was his fault because he gave someone his pin #. Again my brother is BLIND and needed help using his card. Even though the police are charging the person that stole his money Direct Express will not refund his money. Service Value Quality

“A piece of $hit”

Please don't get this crap it is dumb is asf, and apparently the people that work there doesn't know how to fix one $#*!ing Issue. The card was great a few years back until they started tweeting with it. Like how I'm I locked out of the $#*!ing mobile app and can't use this card until Tuesday. Because my card is locked, And if u wanna use it to get something on credit it doesn't allow it. This $#*! is trash. Then if u have more than one card on the account and u have it locked u better double check it before entering in that security code, cause it will put another card in and cause u to lock the card up. But u can bet ur bottom dollar on it I will not be dealing with them anymore. I don't even wanna give y'all a one star cause the crap trash

“DIRECT EXPRESS SUCKS!”

Where do you find your Customer Service People, in the bottom of the THE TOLIET. They are STUPID PEOPLE. FIRE THEM ALL AND GET PEOPLE WHO ACTUALLY WANT TO DO A CUSTOMER SERVICE JOB! - 0. I CANCELLED MY CARD, WILL NOT STAY WITH A HORRIBLE COMPANY WHO TREATS THEIR CUSTOMERS LIKE CRAP. WORST COMPANY EVER! GOOD RIDDANCE! AGAIN, YOU SUCK! Tip for consumers:YOU SUCK! Products used:YOU STINK IN EVERYTHING! WORST COMPANY EVER! Service Value Quality

“Awful”

First they were very rude. They got mad when I got frustrated because I asked them why they can't verify me and instead of giving me a reason as to what else I needed to give all they said was "because I can't" wish I would've gotten the ladies name. I've been going through direct express for a few years now and I've never had a good customer service interaction. They're always rude and short. Tired of them acting like they get to be $#*!s just because we need help.

“Worst hold time ever!”

Direct express is the worst ever. Hold time more then 1-5 hours. They talk over you. Don't get help and hold on all day! I have now changed my account to chase! I don't recommend this card for no one! Run before you get fraud and can't do nothing about it! Like I did! Terrible terrible people and service! Tip for consumers:Terrible people!! Products used:This service is a joke!! I do not recommend to anyone!! Service Value Quality

“An absolute joke”

Direct express is without a doubt the worst possible way to receive your pension or social security funds. Their customer service is non existent taking numerous calls to even have a chance of getting a hold of a representative. Then they like to hang up on you while saying they will transfer you to another representative. Your deposits are most often late by hours and sometimes days. I can't conceive of a single reason they are still in business other than their government contract. Avoid at all cost. Service Value Quality

“Such a Joke of a company”

Have been trying for over a week to speak with someone about a replacement card and have got no where. I wonder if anyone actually works for this company never been able to address my issue and can't even touch my money scam the one that are already struggling. It's a big fat lie about the 24-7 customer service because no matter the time of day or night I still have no spoken to a single sole all while they have the money that belongs to me Service Value Quality

“Its not worth having.”

Most of the time I cant even use the card.i have to go get a prepaid card and put money on it because my online purchases keep being declined what good is the dam card,who wants to spend hours on the phone trying to talk to someone about using your own money. Service Value Quality

“Direct express is taking advantage of the people that have disadvantages in this country”

When you are not being treated, fairly about your own money, call the inspector generals office on DR Xpress and find another bank that can handle your money. Change your accounts the best way you know how and put them out of business and also file claims against them because what they're doing is fraudulent is unfair and they're treating people like their scum of the Earth. Please people file complaints with your inspector general. Service Value Quality

“Unethical.”

They shut my account down with no warning. When I got declined at the pharmacy they told me it was for suspicious fraud and for my protection. They never provided any proof for this. They said I will get a new card in 10 business days. It is a long time to go without food and medicine.

“Useless”

You can't talk to a person. When you do they say they transfer you then it hangs up! They wont send you the paperwork so that you get your provisional credit. So you get victimized twice once by who ever hacked your account. Then again by DIRECT EXPRESS! Because they don't want to give your money back. Plus they stick it to you again by making you pay for another card. So then it's at least 90 days before you get your money back. They know your are on a FIXED INCOME They could careless about the customer and apparently our Government doesn't care either how poorly they treat their customers / citizens that are disabled! Tip for consumers:This is theDIRECT EXPRESS CARD THE GOVERNMENT PUTS YOUR SOCIAL SECURITY PAYMENTS ON Service Value Quality

“I was satisfied. Now I'm having problems?”

Last several years I had no problems. And then I had to request a new card because money was disappearing. Well anyways the card never came so I tried contacting customer service and it tells me when I requested a new card and transfers me to a recording saying heavy call volume and hangs up. Not one day not two days, but Six days now. I would be happy if they let clients know what is going on with the customer service lines.

“Difficult if you have to solve any problems”

My account had fraudulent charges. I was able to get through to a representative. The next day, more fraudulent charges. The employee i had spoken to had not locked my card or begun the process to refund me. Spent much time on the phone with a supervisor to try to fix. Also I am regularly blocked from purchasing from any company they don't approve of. This even includes etsy.com and once it was costco, the censoring is absurd and insulting.

“Freaking liars,and worst customer service of anyone I've ever dealt with”

This is the worst busness I've ever dealt with. If you can even get them on the phone. I waited over 2 hours the other day on hold just to be dropped when they tried to transfer me.Since starting SS disability I received 2 payments on 2 different cards. So instead of putting it all on one card they gave me 2 which just confused everything. For over 2 years I asked them to put all my miney on just 1 card. They agreed and said that it was not right having 2 cards,said they'd change it. 2 years later they changed only because I was receiving only 1 check as of recent. So many fraudulent charges every month and trying to get refunded is just a joke. I loose so much money every month because of this. I truly don't know how there still in business.,PS,they also have no problem lieing and have to me many times.

“How many times do you have call them. To get onto their site to see what's going on with your acco”

Don't recall how many times I've had to call em and go through two or three folks and wait and wait then they write up a ticket with your phone no. To call you back. I sometimes spend hr's into days with this, I don't want to say it. If anything O $#*! it

“My card shut off”

I recently had a problem where I ordered from a fake site and they tried to access my card and it was shut off but one worker went out her way to get my card up and running again and I was in jeopardy of getting evicted, so she was a blessing, it's the way you talk to people, she explained that she was disabled too, and she understood, so don't be so quick to complain, I don't know her name, mine is Charles so thanks to her I'm ok now Service Value Quality

“Poor phone access and substandard customer service”

The frustration of trying to reach this group on the phone is unbelievably frustrating. Their procedures are without thought and require great vigilance and follow through. Avoid using at all costs.