Is ultrahuman.com Legit?

I used an Oura ring for 3 years without any issue. I purchased an Ultra human ring a week ago. Today is the second time in a week that the ring has failed to update any data. It is frustrating because each time one needs to initiate a chat that takes a long time before the issue is resolved and once the device is reconnected the data is not retrievable. Very disappointing

Horrible customer support. Tried to contact them because my ring size was totally inaccurate. Kit was size 8 which is what I ordered but when ring came it was too loose in every single finger. Took me days to get someone to respond to say I needed to buy a new one. When I bought the ring air I sent 2 old Oura rings and never received credit. Every time I contacted customer my emails went unanswered. My heart rate when exercising is 30-40 beats lower than my Apple Watch. Sleep results sometimes take the whole day to show up in the app. A total disaster. Do NOT buy Ultrahuman!!!!

I’m having the same issue as other users. Battery life. It’s gone from probably 5-6 days to just over 3. The support team just continually ask you to update and repeat the test. Then when you finish the test and it’s the same result - a new magic firmware update appears so you have to repeat it. It then doesn’t improve it and this cycle continues. Ultrahuman have released lots of features since I’ve owned the ring but the reliability of the battery must be questioned. I owned oura and whoop for years without issue. Whoop instantly released a broken band on the first message to support. Ultrahuman - you will lose with behaviour like this. People won’t stick around.

Honestly one of the worst experiences. I placed the order online where it mentioned next day delivery, yet it’s a week later and I still did not receive my ring !! Reached out to customer services multiple times and they were extremely useless. I was told lies on multiple occasions and was told it was shipped and out for delivery, and then the next day they would say it was an error and it wasn’t actually shipped. Just lies on top of lies. Would not recommend purchasing from here as customer service is horrible and there is no number to call, just a WhatsApp and they never call back even if you request it. Do not purchase. Wasted a week of our time and we ended up canceling our order as they do not even have an update yet a week later.

I am on my 3rd ring and multiple 'factory resets' and firmware updates. The ring will not keep a charge for more than 12 hours. The 'coaches' tell me to do the same things over and over with no results - insanity.Played tennis for 2 hours yesterday and it registered 18 steps and 3 calories. Really?? None of it is accurate.Not worth it.

Fantastic product. I have been using this from the last 6 months. They have added a stream of features, improved accuracy in sleep, and my battery life has increased from 4 days to 5.5 days.

Do not buy!!! I’m on my second ring now. First ring died after around 3 weeks of using it they have sent a replacement another 5 weeks and now I cannot connect ring to my phone!!! No reply from them. Scammers!! Avoid

I bought the Ultrahuman Air Ring. I cannot recommend it to anyone in Europe. Insane problems with an incorrect amount on the customs invoice. It cost me hours of my time, which I would have preferred to spend differently. Absolutely bad buying experience. If I could turn back time, I would not make the purchase. I am also very disappointed with their support.

Bought primarily for sleep tracking as I find a watch gives me “pins & needles” if I wear overnight - the ring is a great alternative, works well as a sleep and steps/movement tracker, and I’m getting a lot more out of it too. Customer support via chat, through the app, has been v helpful - eg was struggling to interpret one of the charts. Really happy overall, especially as can see (and learned via customer support) some features continue to be developed - looking forward to seeing how it evolves.

Bought one at the airport today. The intent was to use it as a companion device to my apple watch and garmin. Charged it up fully and in the first hour of walking arou r it went from 100% to 22% charge. Factory reset does not seem to help, and it is on the latest firmware. Seems like a waste of money.It's difficult to experience the other aspects if it isn't capable of being on your finger for a reasonable strech of time.

The worst fitness tracker ever.I purchased the Ultrahuman ring from Amazon with high expectations given its high price tag.The ring itself is very basic and all the tracking information far too high! I compared the readings with an oximeter, an Apple Watch and another medically approved ring. My pulse rate was over 20bpm higher on the Ultrahuman ring and all other results way out of sync. This is very concerning if you have medical issues. I purchased this as it appeared to have all the latest technology and had no subscription fees, but I am sure a cheaply made ring from China would perform better.

I've been wearing the Ring Air Smart Ring for a couple of months now and it's a really solid product. The ring works as expected, is comfortable to wear and so far seems tough enough. The app is excellent, rich detailed data presented in a logical and cohesive way. I had one minor issue where the ring disconnected from my iPhone and wouldn't reconnect, however this was resolved within 10 minutes through in live chat support built into the app, providing easy to follow video and instructions which fixed my issue. Great product and now reservations about recommending.

I am reviewing my second ring. The first one had to be exchanged because it would not pair up with the Ultrahuman app.I purchased this so that I could document my erratic sleep patterns for my doctor. The sleep data is inaccurate much of the time. For example, the app said I slept 7.5 hours when it was actually less than 4. Another night I slept for 5 hours but the app said it was 11 hours, 13 minutes and total time in bed was over 13 hours.The ring is also inaccurate when measuring heart rate during exercise. It can be high or low by as much as 30%. Chat support said this was due to a certain location setting in my phone. But the app’s workout section had this disclaimer within 24 hours after I contacted them: “Heart rate during exercise is currently in beta and may not be accurate.”The customer support center is in India and can only be accessed through the app. The shortest response time for an initial chat request has been 15 minutes; the longest was 45 minutes. The chat experts attribute the long wait times to high volumes of traffic. You have to provide screenshots for almost every issue, and then you have to wait hours for the senior level tech support to review everything.The ring and its app have the potential to be really great. The app provides really useful health info and suggests ways to improve all of the parameters that are measured. All the other health data is really interesting but may not be accurate given the discrepancies in sleep and exercise data. Hopefully the accuracy will improve in future models.

The ring from the Ring Sizing Kit does not correspond to the actual size. I now find it really difficult to take the ring off on warm days. The ring from the sizing kit is still very easy to take off.I only noticed the difference after a few weeks, so it was not possible to exchange it. The only solution I was offered was to "buy another ring for the full price".

The idea is amazing. The ring looks amazing. But..... I am on my 2nd ring as the 1st was faulty within a few months. Now the 2nd ring is also faulty. It does not sync, the app cannot find it and so on..... I am asking for a refund now but suddenly no answer!!!!I write in their app-chat but.... silence. Way too much trouble to be worth it.

I am happy and satisfied with my Ultra Human ring. It allows me to learn more about myself and be more aware. For example, my sleeping habits and the effect of alcohol intake :-)

Love the product and the whole user interface and app experience.I am so glad I bought this ultra human ring.much much better than the greedy oura ring team with their subscription.

So, I got this Ultrahuman Ring Air after seeing a lot of reviews, all of which regarded this as something groundbreaking. It is not. (Probably paid reviews.) So, even the most basic features, such as SpO2 monitoring, workout monitoring, alerts, etc. are either not there completely or it is in the beta stage (which basically means it's not there). The sleep tracking is faulty. The app is the worst part of all: it is not enough to the Ultrahuman team that you've bought a ring. It's like you have to buy their M1 trackers, their blood tests, and other stuff. So they dedicate most of their app to those things instead of the ring, which is actually what you have paid for. And even the page dedicated to the ring is super clumsy. The Ul/UX is so confusing that you have to scroll down a lot before you actually get to add something. It keeps on sending stupid repetitive messages every few hours. It's not at al personalized. After paying a lot of money for this, you realize you could have gone for a smartwatch. Or the whoop band, which offers personalized coaching. Ultrahuman claims they have coaching available. But it's a tedious process to find it in the app and then book one. If you're looking for a gadget that will help you towards your fitness goals, go for a fitness tracker within your budget. If you're looking for a flashy piece of tech with no real use, the Ultrahuman Ring Air awaits you.