Is tillys.com Legit?

I just bought some new balances from Tillys and they have yet to be shipped!! I also had an issue where they charge my card multiple times due to shipping and billing address being different.. the site is very confusing when it comes to this as another customer mentioned previously. I would recommend not ordering from them at all.. All the negative reviews are correct! Will not order from them again!!

No one writes reviews when things go smoothly. Take this and all of the other bad reviews here as a neon sign to not order anything from this store. You will save yourself a headache and stress over the fact that you will not be able to edit any order, return anything without paying shipping, they will somehow not receive your return as if it went to the Bermuda Triangle and you will waste time and energy trying, pleading and being disconnected by the customer service agents who cannot help you at all. Read the rest of these reviews because I concur. DONT DO IT!!!

Complete and utter incompetence! My son places a $300 order for school clothes noticing the address somehow was incorrect he immediately called to make the correction. His original profile address is in FL HOW DID THE ADDRESS FINDER AUTO CORRECT TO RHODE ISLAND! Been on the phone for 2 weeks and they have been willing to do nothing! Talked to fedex they said only the shipper can stop delivery they did nothing. I wouldn’t buy from this company again if they were the last company available on earth! Buyer Beware‼️

Beware, they tack on a ‘priority processing’ of about $10. They contend you have to manually select it, but who would opt for this? They told me it doesn’t expedite shipping; it only gives you a priority in processing the order, whatever that means. Nice product, shady marketing practices. I won’t be buying from them again and urge consumers to use caution if they decide to buy from them.

Bad service did not let me change my shipping address. After 10 minutes of placing order i was not able to cancel it as it was “too late to cancel the order” which is terrible to not offer a cancellation after such a short time.

I purchased 2 pairs of shoes, and ended up returning both pairs as they did not fit. I received a refund for 1 item as customer service claimed the package only had 1 set of shoes. The investigation took over 1 month and it's been very frustrating as I don't have the shoes nor the $80 I spent on them. How does the warehouse lose returns? Do not shop here!

Tilly’s is one of the store that does not have specials for back to school on their backpacks. I find that very upsetting, since they know the students go back to school in a week. Stores like this one should have sales for back to school and stop being so greedy with students. Unfortunately they do not price match but only their online prices. It’s sickening.

I ordered a product online and paid for the product and shipping. But I didn't get a purchase confirmation e-mail from Tillys. My credit card was charged. I contacted the customer service, but they were not helpful. According to the customer service, my order didn't go through. But they never mention refund money. I requested a refund, but they continued to ask me for information and a receipt, even though I submitted twice by the time I requested a refund.

I was really touched by Tilly Sveaas customer service. I brought my first necklace from them and the chain was getting a little bit tangled up so I sent them an email, they very kindly offered me a replacement or a full refund. I was most impressed by this seeing as most other companies are so unhelpful when there is a problem. In the end I decided to keep my original necklace. But wanted to share my positive experience. It’s nice to know you are valued as a new customer. Thanks guys.

First off, the terrible service I recieved in store to make an online order of a tshirt they didnt have in my size was already bad enough. But now im told told by fedex that the package was delivered and after checking, nothing. Then I get a text message from Tillys 3hrs later saying the package was delivered so I checked again, and still, NOTHING. What is going on here!? Now i call customer service during their posted hours of operation and I get an answering machine saying their office is closed and to call back during regular business hours. I wish I saw there reviews sooner and I wouldnt have risked ordering from them.

I placed an order and received a confirmation email. But I saw that it hadn’t been processed or shipped in over a week. So I finally called and they said they cancelled the order with no communication or reason as to why they did that. Super frustrating as I needed a certain piece by a certain date and now even if I order elsewhere it’ll be too late. Will never be buying from Tilly’s again

Do not buy from Tilly’s! These people sold me defective shoes and refused to refund me. I called customer support n it was horrible. The manager Eric is an ignorant little boy who refused to get on the phone when I asked, I wasn’t given any help, instead I was just told that since I put them on my feet I can’t return them. Don’t ever buy from these people I am filing a complaint with higher officials over this.

My item hasn’t shipped and it was ordered five days ago. I called customer service and they told me that there was nothing they can do. They don’t know when it will ship and they can’t cancel it. I had to overnight the same product from somewhere else in order to get it in time for my daughter’s camp. Outside of my calling, there has been zero communication. Reading other reviews this seems like a common theme.

I ordered shoes that were in stock and then a week later I got an email saying my order was canceled.What's the point of ordering if you don't have inventory or won't let the customer wait for their arrival?Now I have to go online and find another vendor order them and then wait for delivery. If you didn't have the shoe in stock you should have just updated your website!

Wow such terrible customer service. They tie up charges on your credit card and god forbid you should challenge them. Very unprofessional employees. There is a reason this store has an overall rating of 2.0 on Trustpilot. I wish I had come here to read the reviews before placing the order. Avoid doing business with them for Christmeas!

I have read reviews prior to shopping and 90% of them are aimed at FedEx not delivering so I tried my luck. I am $2000 in so far and 0 missed packages. Yes, I have had to stop FEDEX from delivering to my neighbor but seems alot of reviews are petty hate towards Tillys. Lots of people lie and steal packages which is likely why Tilly's cant help for a delivered package but maybe go take legal action to FedEx so their mail carriers do their job right. I just got my son's new skateboards (yes three) and they are genuine to include his Vans shoes, but I cannot speak for everyone here just seems to be a lot of FedEx complaints that almost made me not shop here. Glad we didnt listen.

Placed an order initially and there was a problem with the shipping address and I had called next day to figure that out. Then, that is "resolved" and it is supposed to be shipped out the next day and that never happened. Then soon enough, that order was terminated. Never order from them, they are a nightmare to deal with. Save yourself the time and order from anywhere else!

Their shipping is slow. The mz Minnesota user below me is still using the race card as a plight. Really disgusting using words like "what's going on in the world for my people" the sooner we stop victimizing ourselves for being different the sooner we can move forward as a whole and the greatest country in this world.

I bought a fossil solar powered watch from tillys.comThe watch doesn't keep time. The hands move around erratically and both fast and slow.The band has velcro which ripped off after only a few wears. It has no manual and the manual I did find online on another website showed the button functions on different buttons than the ones listed. Of course it's final sale. Horrible, worst purchase

Horrible customer service! Buyer's beware. I received my online order & the items weren't mine but the receipt was with it. After calling right away and sending pictures to them via email and waiting 4 days for a supervisor to tell me that the shipment was packaged correctly at the shipping warehouse. They advised me to file a police report! LOL Do not buy online from them. They must have bad employees that steal from the company and pack the incorrect items and keep the correct ones for themselves. I'm so shocked and out $86 dollars and some change. HORRIBLE COMPANY!